1455 Alfonso Mendoza St, Santa Cruz, City of Manila, Metro Manila, 1003, PhilippinesVoir le détail de l'hôtel
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1 nuit
Avis des voyageurs
8.2/10
Très bien
42 évaluation
Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement9.2
Commodités7.2
Service8.5
Propreté8.0
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Toutes les évaluations(42)
Évaluations positives(40)
Évaluations avec photos/ vidéo(14)
Séjour remarquable !(11)
Service remarquable(8)
Très bien situé(7)
Bien situé(5)
Évaluations négatives(2)
Discipleloi
Chambre lit queen de luxe
Séjour au juin 2025
En couple
10 évaluation
9.5/10
Extraordinaire
Publiée le 16 juill. 2025
The hotel is affordable in price but not in their service😇 we chose to stay here since we’re also beating deadlines with our work, very conducive to focus on our paperworks from our own jobs😘
Traduire
Réponse de l'établissement: Thank you so much for your feedback. We're happy to know the place helped with your work. We truly appreciate your honesty and will do our best to improve our service.
Utilisateur anonyme
Chambre premier de luxe (2 lits)
Séjour au mai 2025
En famille
1 évaluation
8.0/10
Très bien
Publiée le 30 juin 2025
My family booked 2 rooms for 2 nights for my brother'sgraduation. Fersal Hotel is by the intersection near UST so be ready to hear firetrucks, ambulance, and cars honking. Convenient to walk outside even at night. They will not automatically clean up your room so make sure to put the "Make Up My Room" signage on the door handle. We forgot to do so but the staff accomodated our request to fix our room when we arrived. Additional bed cost 700pesos. They have parking space for 5 cars and it is first come first serve basis. The room has a light smell probably coz it is a bit old. My mom remarked that the hotel probably needs to change their curtains so it will look a bit new. Both the air-conditioning and fridge looks old but it kept us frozen to the point that we have to turn it off. They also have dormitories for 2 pax for 10k-15k per month. The housekeeping lady (Ms. Tere I think) was nice and very accommodating.They has toothbrush, toothpaste, soap, shampoo with conditioner, cotton buds, towels, hangerss, electric kettle, coffee, tea, and pitcher (you will need to get water by the dispenser near the elevator). Good stay so far. We'll probably book this again.
Traduire
6/8
Réponse de l'établissement: Thank you for sharing such a detailed review of your stay! We're glad to hear your family had a good experience overall and found our location convenient, especially for your brother’s graduation. We appreciate your feedback on areas for improvement, such as room furnishings and amenities — your comments help us serve our guests better. We're also happy to know our staff, especially Ms. Tere, made a positive impression. We look forward to welcoming you and your family back again soon.
Utilisateur anonyme
Chambre premier de luxe (2 lits)
Séjour au mai 2025
En famille
5 évaluation
7.5/10
Publiée le 24 juin 2025
This is our go to hotel when we need a place to stay in Manila. The rooms are decent enough, there was this one time where the room doesn’t smell good, but they immediately went to the room to soray and check. Amenties are a bit old but still functional. Some rooms are big some are just okay.
Traduire
Réponse de l'établissement: Thank you for your continued trust in us as your go-to hotel in Manila! We appreciate your understanding regarding the room smell issue and are glad our team addressed it quickly. We also appreciate your feedback about the amenities and room sizes, which helps us improve. We look forward to welcoming you again soon.
Raf FP
Chambre lits jumeaux de luxe
Séjour au oct. 2024
Affaires
3 évaluation
9.0/10
Excellent
Publiée le 27 nov. 2024
Good accommodation, they are also kind, always smiling, and easy to approach whenever I ask for directions.
This is my second check-in here this year, and they never disappoint me with their kindness.
Traduire
Réponse de l'établissement: Thank you so much for your kind words! We’re thrilled to hear that you had another great stay with us and that our team continues to provide excellent service. It’s always a pleasure to welcome you back, and we look forward to making your next visit just as enjoyable.
ANA
Chambre premier de luxe (lit queen size)
Séjour au avr. 2025
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 10 mai 2025
Good,service and accomodating staff..next time we visit again this ferzal hotel very near in my family place in Manila..
Traduire
Réponse de l'établissement: Thank you so much for your kind review! We're happy to hear you enjoyed our service and found our location convenient. We look forward to welcoming you back to Fersal Hotel on your next visit.
Utilisateur anonyme
Chambre lit queen de luxe
Séjour au janv. 2025
En couple
6 évaluation
9.0/10
Excellent
Publiée le 15 avr. 2025
Room is okay, ac is working and can make the room temp cool. Have Freebies, and walking distance from sm san lazaro if you love walking.
Traduire
Réponse de l'établissement: Thank you for your review! We're glad you enjoyed the room, AC, and the freebies. It's great to hear you appreciated the location too. We hope to welcome you again soon.
Hermo Bacongan
Chambre premier de luxe (2 lits)
Séjour au déc. 2024
En famille
20 évaluation
3.5/10
Publiée le 19 janv. 2025
Terrible Hotel. Parking Space is not good for big/family car. Given they were a run-down hotel but still staffs are inconsiderate. We already checked-in late but still being disturbed to pay for more. This hotel should not be in Trip. Beware guys!
Traduire
Réponse de l'établissement: We’re truly sorry to hear about your experience. We always strive to provide the best service and comfort for our guests, and we regret that we did not meet your expectations. Your feedback about the parking and service will be taken into consideration to improve our offerings. We appreciate your comments and hope you’ll allow us the opportunity to make it right in the future.
Utilisateur anonyme
Chambre lit queen de luxe
Séjour au juin 2024
En couple
1 évaluation
9.0/10
Excellent
Publiée le 20 juill. 2024
All in all stay was good. The room was clean, AC cold. The only issue I had was the toilet seat cover - it had burn marks and dents and can just be replaced lol but then again, we had a good stay. Kudos to the strong wifi, I was able to work all night long
Traduire
Réponse de l'établissement: Thank you for your feedback! We're glad to hear you had a good stay and appreciated the clean room and strong Wi-Fi. We apologize for the issue with the toilet seat cover and will address it promptly. We look forward to welcoming you back.
Utilisateur anonyme
Chambre lit queen de luxe
Séjour au mai 2025
Seul
10 évaluation
6.0/10
Publiée le 20 juin 2025
It’s a bit old and it’s room and cr are not spacious.
Traduire
Réponse de l'établissement: Thank you for sharing your thoughts. We understand your concerns about the room and bathroom size, as well as the property's condition. We appreciate your feedback and will keep it in mind as we work on future improvements.
Reynan Escueta
Chambre premier de luxe (lit queen size)
Séjour au mai 2025
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 13 juill. 2025
Cozy place and great staff.
Traduire
Réponse de l'établissement: Thank you for the kind words! We're happy to hear you enjoyed the cozy atmosphere and our team’s service. Hope to see you again soon.
Scott
Chambre lit queen de luxe
Séjour au avr. 2024
Seul
2 évaluation
8.5/10
Très bien
Publiée le 19 mai 2024
Far from the airport and no Airport Shuttle service. Staff is excellent. No NBA TV. Channels not clear and mostly Tagalog. Noisy place at night. Everything else was great.
Traduire
Réponse de l'établissement: Thank you for your feedback. We're pleased to hear that you found our staff excellent and enjoyed your overall experience with us. We apologize for any inconvenience regarding the distance from the airport and the absence of an airport shuttle service. We appreciate your comments about the TV channels and noise level, and we'll certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience next time.
Invité
Chambre premier de luxe (lit queen size)
Séjour au fév. 2025
En famille
5 évaluation
10/10
Exceptionnel
Publiée le 24 mars 2025
Excellent and awesome location.
Traduire
Réponse de l'établissement: Thank you! We're so glad you loved the location! We hope to have you back soon.
Utilisateur anonyme
Chambre premier de luxe (lit queen size)
Séjour au fév. 2024
Affaires
1 évaluation
10/10
Exceptionnel
Publiée le 18 mars 2024
good location with good amenities, i have my own small fridge inside the room and electric kettle, they also provide coffee and tea, the room is clean and has a double lock feature for people inside, the bathroom is clean with a bidet, and the service is also good!
Traduire
Réponse de l'établissement: Thank you for sharing your experience! We aim to make your stay as comfortable as possible. We can't wait to welcome you back as our guest soon!
Amy
Chambre lits jumeaux de luxe
Séjour au déc. 2024
Seul
1 évaluation
10/10
Exceptionnel
Publiée le 7 janv. 2025
It was a comfortable stay. :)
Traduire
Réponse de l'établissement: Thank you for your kind feedback! We're delighted to hear that you had a comfortable stay. We hope to welcome you again soon.
Invité
Chambre lit queen de luxe
Séjour au oct. 2024
Seul
1 évaluation
8.5/10
Très bien
Publiée le 21 nov. 2024
Place is good for its price.
Traduire
Réponse de l'établissement: Thank you for your feedback! We're glad to hear that you found the value of your stay to be good. We hope to welcome you back soon for another great experience.