Holiday Inn Express & Suites Phoenix - Mesa West

It’s by everything and GREAT PEOPLE work here❤️

The hotel, overall, is pretty unremarkable. Most of the security doors do not lock and can be opened without a key card, but at least one of then cannot be opened even with a key card, which ended up meaning that in order to go to the second floor, you are forced to use the elevator rather than the stairs. This is patently absurd for anyone who hates waiting for an elevator. But overall, the hotel itself is not bad. What is incredibly bad, however, is the management. The general manage of this property emailed the organizers of the baseball tournament my team was attending in the Phoenix area, accusing my players of vandalizing accessibility equipment in their (insanely tiny) pool and also putting patio furniture into the pool. GM "Glen" cowardly attached his assistant manager's name to his accusations, I would later learn and left AGM Antonio to answer for Glen's accusations. When I called from the baseball fields between games to address the accusations, it became clear that their employee witnessed these acts at a time during which the entire team was half-an-hour away from the property and couldn't have been the ones they saw. When confronted with this information, Glen said "I don't want to hear that anymore" and "your parents are worse than your kids". The basis for the stubborn sticking to the accusation was essentially the idea that we were the only baseball team staying at the hotel and therefore must have been guilty (essentially saying that I was lying about the players all being elsewhere). As proof, Glen send me screenshots of security footage of furniture in the pool and a completely separate picture of my players in the hot tub. Because the hotel does not have a lock on the pool, which is accessed from outside the venue, it turned out that teenagers (my players are all 11 and under) staying at a hotel next door were helping themselves to the pool after their actions had caused their hotel to close that venue's pool access. Fortunately, Antonio was very apologetic and reversed charges Glen had added to my party's bills to cover the alleged costs of maintenance on the equipment, because Antonio had taken the time to investigate the situation and determine we were not involved. How the lazy, rude, and utterly ignorant Glen is employed by this venue is beyond me. We were told by Glen that my group would never stay at this property again. He couldn't be more correct about that. They could offer free stays for my team annually while we participate in the baseball tournament we like to attend and I would laugh in his face. Never, ever again for us and I will go as far as to be sure that no other hotels owned by the same LLC will profit from our tourism to the area. Hopefully someday Glen will be replaced by any of his competent staff and also maybe someday I'll get to meet him to address his efforts to smear me and my families and my baseball program, all because he's too lazy to take care of his property.

Nice feather pillows, comfortable bed makes it hard to wake up for work, clean place updated about 6 months ago it looks like. Elevator is slow as paint drying. Staff is exceptional. Antonio, Tony, night shift, everyone has been very friendly and helpful. They go out of their way to make my stay desirable to come back to each week. They are why I keep booking here every week instead of going to someplace fancy. Quality of staff is on point. I travel for work and have stayed at many places accross the states. When Im in PHX I will continue to book here. Breakfast is a nice option buffet style and not prepackaged nasty. Location is excellent, 2 turns from the freeway, and lots of access to various food and shops.

This is no longer MK Hotel. As of January 2023 it is an IHG property. I read online by some other guests staying there in 2022 that they were IHG members and this was not an IHG hotel in 2022. IHG has really high standards and they wouldn't have opened if they didn't meet them. I'm am not affiliated with the hotel but know for a fact that the NEW IHG Holiday Inn Express at the old MK address is top notch, clean and nothing like the reviews for MK in 2022. I have stayed there this month, it's super clean and everything works in the rooms I've stayed in including fast Internet. Breakfast was great, rooms clean and new TVs. I travel every week and I'm very picky. I just changed airlines last week cause I won't put up with bad places and services. I'll be back in Mesa next week and I'll be back at the HIE Mesa.

I arrived to hotel, I am a platinum member with IHG, I travel a lot. the hotel surprised. room very dirty, human hair in bathroom and in the bed. light is not work, the changed room from 320 to another room 309. but also very dirty and the fridge is not working. i was tired and i have nothing to do. unfortunately i was not able to change the hotel since the charged my cart with all money in advance. I have pictures for the room.