Drury Inn & Suites Middletown Franklin

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Do not stay here. Stayed here for a weekend wedding. When I arrived I was told I had already checked in. I had not. They had checked someone else into my room. They gave me a different room- but no explanation how this happened or if even the room was what I paid for. Even my final receipt emailed to me had the wrong room number so they never fixed. This seems like a huge security and privacy of personal information issue. Next there were tons of ants in the dining area. The staff was slow and non-responsive to the dining needs at evening and especially breakfast. They constantly were out of stuff and it wasn't that busy. I had to ask several times for basic things like creamer for coffee. Room looked nice but beds were very poor and uncomfortable. They had huge divots in the center so if 2 people slept in the bed, you rolled inwards towards each other. It was the absolute worst Drury I have ever stayed it.

This staff went out of their way to find us a last minute room when we had an awful experience at another local hotel. The room was very nice and the bed was wonderfully comfortable. Breakfast was great. I can't say enough about the staff and how lovely they were. Greeted us by name and helped with a smile. I have family in the area and am that way often. This will be my go to place to stay from now on. I wish I had discovered it sooner. Location is pretty great right near I75. Lots of restaurants nearby.

Best hotel experience we’ve had. Great staff, very friendly and accommodating. Great deal for the price. The room (suite) was gorgeous! Pay the extra money and book a suite. You won’t be sorry. Location was great. Close to the ****** and several restaurants, plus good shopping nearby.

We enjoyed everything about the hotel, especially the evening drinks and dinner. That was a lot of fun. There was a bit of road noise in the morning but I am a very light sleeper so that may not be anybody else’s experience. It’s too bad this chain is not in Canada

Great stay at the Drury in Middletown. Stayed here years ago, and it hasnt changed. The meal and drinks in the evening is a game changer. Breakfast was fantastic as well. Staff are very friendly, and the hotel is very clean. Thank you very much.

This hotel is a five-star hotel in my book My husband and I went there for our wedding anniversary everything was just wonderful it was quiet and there was a basketball game the weekend that we want everyone on staff was professional they were caring they went out their way to make sure that your stay with them was the best it could be I definitely will stay here again I have stated other Drury suites and they are just as well the best thank you for making our stay wonderful.

Close to the highway. Welcoming entrance and breakfast area. Small pool and hot tub for the size of the hotel. Hallways clean and quiet. Rooms clean and very sound proof. Beds were comfortable and very clean! All staff that we interacted with were friendly.

Beautiful. Food supervisor was asking everyone how things were. Didn’t like children handling the food without their parents. One child emptied her uneaten popcorn back into machine and when we told supervisor machine was totally emptied. The breakfast was great but again free food offers can be abused when people load a cooler. The hotel was perfect and we will return. Koodos to all staff