Auberge Manitonga

They would not reimburse us for 3 of 5 days for a booking for 17 year old kid's for roller ski training camp that was cancelled owing to air quality (forest fires). 72 hour notice required but the camp was cancelled only 24 hours so we expected to pay 2 days. They refused to refund anything. Now we are out $700 (my son's sport bursary). Sadly, there was a run around and sneakiness by the establishment in our correspondence including promises for future credit. Went back in late September and they would not honour it. Clearly, if you book here and thinking cancellation (or even partial cancellation) will be ok, you are taking a gamble as they cannot be trusted.

Despite the fact that our stay had already been booked and confirmed well in advance, Auberge Manitonga unilaterally canceled it on the day of arrival. Reason: due to a technical problem they could not charge our credit card. Worse, our room had already been rerented. So at 8 p.m. we had to look for another place to stay for our family of 5! The receptionist remained calm, but did not help find a solution (except for 1 phone call, without result). On the contrary: she pointed out to us that we have to ensure that the credit card works. It later turned out that the problem was not ours at all, but theirs. In summary: I assume that things will often go well and be in order (see other reviews), but they are not really customer-friendly. If things do NOT go well, you really don't want to have booked at Auberge Manitonga.