Residence Inn Charleston Mt. Pleasant

The hotel is in an excellent location, within 10 minutes from the Isle of Palms beach. The breakfast area was a nice amenity with good food selections.Housekeeping was pretty good, although they did not vacuum the room, a requirement for me for beach area hotels. Also, the bathroom in the room we were assigned to had not been serviced by maintenance in a while. The tub was aged with areas of rust in the tub near the drain, and an un-repaired shower bar near the top entrance of the tub/shower. We may use the hotel again with reiteration on expectations and an agreement that such expectations will be met.

Checking in with my wife last night 1/14/24 using an awards night I had on my Bonvoy account for a quick getaway to the Charleston area. Picked this Residence Inn based on its central location. After checking in we were assigned room 204. Navigating the hotel noticed there were dehumidifiers (at least 4 or 5) on each floor. Thought that was odd until we got to our room and realized upon entry the room smelled terribly musty… to the point it nauseated both of us. Also the shower curtain rail was hanging down and soap dish holder pulled out of the wall. The front desk did change our room… but was not very nice about it (not even an apology). Overall the hotel is beat up and showing it’s wear. Not your typical Marriott standard hotel.

Says there is an oven, no there is not. And the king bed is not the bedroom that is handicap accessible. Very dissatisfied. Asked to be moved. No help. Won’t take my review till I type 200 characters ????? Would not want to pay to stay here again.

My wife and I have enjoyed a wonderful stay at the Residence Inn in Mt Pleasant, SC. The facility is clean and everything we used in our suite worked well. The staff at this place are ALL amazing. they are polite and accommodating. Included full American breakfast buffet available every morning was excellent, Kudos to Shirley for such a beautiful, delicious presentation. Cathy at Housekeeping ( others too ) , Ariel and Jennifer on the front desk ( there were other folks whose names I didn’t catch at the front desk ) Julian on the maintenance team , He was always around and always looking to help us if we needed something. There are several other people who I didn’t learn their names, but each and EVERY one of them were friendly and helpful. To say we felt welcomed and cared for would be an understatement. Looking forward to Our next visit already.

I honestly for the first time have nothing negative to say (usually there's SOMETHING that wasn't 100% perfect). Friendly, efficient staff, rooms were cleaned, parking was good. I used the workout room and pool while I was there, and they were perfectly fine. They even offer spring water in the workout room, which was an unexpected bonus. Breakfast was always hot and a great selection. The eating area was actually very beautiful and clean. Would stay here again, no problem.

Because they went above and beyond, gave us extra attention, and made us feel welcome, we wanted to thank them and give them recognition. Bre thank you for our swift, check in, you were so sweet and warm. Loved exchanging name stories etc. and Breakfast with Shirley, was delicious, she made it fun with good vibes and sweet soul. Watching her interact with other guests was. I’ve too. She dove to help me pick something up when I had too much in my hand and I thought that was so sweet of her! Great hotel, great area, great staff!!! We will be back!

We had a 2-BR suite for 4 nights, perfect for our busy family. The “high points” were: 1. Ariel at the reception desk. She stayed one step ahead of us throughout our stay, and is the epitome of what the hospitality industry should be looking for in employees. 2. Our rooms were spotless, breakfast was abundant and varied and was constantly replenished. 3. It was a scorcher during our stay and the AC worked great - this is a big deal. 4. Parking is free and Mount Pleasant offers a free shuttle to the beach (5 minute ride) and pickup is on the street corner of the hotel. 5. Free bagged ice is available in the Market area (again, thank you Ariel!). What else could a traveller asked for? This was our 5th visit to this property and we’ll be back!

This is my third time in this hotel (2016, 2019), I'm sorry to say this, but this is by far one of the worst hotels I ever stayed. I'm no masochist, I come to Charleston for work, my company is booking this place for us. This is going to be a long review… Where to start: 1. Rooms - furniture old and damaged. I did not have the hair dryer in my room. 2. Cleanness - a term not very know here. Room that smells like someone left a pair of dirty socks somewhere, dirty dishwasher, crumbs and hair on the floor, but this not the worst part. When packing I've put the suitcase on the floor, and since almost kneeling near it I felt a strange smell. Long story short, the carpet was peed on, by pets or human I don't know. It took me 30 minutes, 0.5 l of medical alcohol and a pack of disinfectant wipes to kill the smell from the suitcase. A colleague of mine killed a supersized cockroach in his room... 3. AC - when on is impossible to sleep, first the smell and then the fact that is over the bed and very loud. Moreover, if someone in other rooms had it on, I heard it, the sound isolation is lousy. 4. Staff - I have to "ladies" to point out: the one that slammed the phone to me when I asked for help (internet down, she gave me the number of the service provider to call and troubleshoot with them, leaving one number out), I want to the front desk, asking for the manager, she was rude and left. Having blue plastic nails does not qualify you to work with people. The other one is the one that I talked about the peed carpet "OK, I'll let the housekeeping know". No apologies, no "would you like another room"... Two of the front office employees are the only good thing from my stay, they are the reason for two stars related to the service. others... 5. No light switch in the laundry room. Yet again, service that is far from professional, he was trying to convince me that there is a switch by the door, or somewhere in the room. Yes, there is. To operate it you need an old school key... 6. Breakfast... Honestly, I would prefer no breakfast than the meal served here. Coming from a country with a tradition in tourism, having some education in hospitality field and tons of experience traveling around the world I wonder who categorized it with *** and when, because the hotel now is stretched **, only because of the pool (did not use it).

Very nice Marriott property. Nicely designed with very interesting and updated decor, especially in public areas. Everything is very clean and well maintained. Good breakfast which is complimentary for all guests.Staff does an great job of keeping things picked up and buffet well stocked.