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Avis vérifiés
Emplacement9.3
Commodités9.1
Service8.5
Propreté9.2
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Toutes les évaluations(77)
Évaluations positives(26)
Évaluations avec photos/ vidéo(4)
Propriétaire amical(6)
Séjour remarquable !(5)
Services et équipements très appréciés(5)
Très bien situé(5)
Évaluations négatives(4)
Invité
Chambre lit king standard
Séjour au juill. 2025
En couple
4 évaluation
4.0/10
Publiée le 17 août 2025
We stayed for four nights, traveling back and forth between different towns. All services were very slow, and we had to carry our luggage upstairs ourselves.
Additionally, we called room service a few times, but our calls went unanswered. When they did respond, they often brought the wrong items.
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Réponse de l'établissement: Dear Chan,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet expectations and that you encountered delays in service, difficulties with your luggage, and issues with room service. Please accept our sincere apologies for these inconveniences.Your feedback is very valuable to us, and we will be addressing these concerns directly with our team to improve the speed and accuracy of our services. We always strive to make our guests feel comfortable and well cared for, and I regret that we fell short during your visit.We hope you might give us another opportunity in the future to provide you with a much smoother and more enjoyable stay.Kind regards, Your Andaz Munich Schwabinger Tor team
Utilisateur anonyme
Chambre lit king standard
Séjour au juill. 2025
En couple
6 évaluation
10/10
Exceptionnel
Publiée le 7 sept. 2025
Stayed here for 2 nights, just 10-15mins drive from old town. Happy hour for hotel guests from 4-5pm!
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Réponse de l'établissement: Servus,Thank you for taking the time to share your experience at Andaz Munich Schwabinger Tor. We're pleased to hear that you enjoyed your stay and found our location convenient for your visit to the old town. Our team strives to provide exceptional experiences for our guests, and we're glad you were able to enjoy the Happy Hour we offer. We hope to have the pleasure of welcoming you back in the future for another great stay.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
Invité
Chambre lits jumeaux standard
Séjour au mai 2025
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 29 juin 2025
Excellent location and service. Staff at front desk were very helpful. Convenient for cafes and supermarkets
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Réponse de l'établissement: Servus Mohanchandra,We appreciate you taking the time to share your experience at the Andaz Munich Schwabinger Tor. It's wonderful to hear that you enjoyed our convenient location and the service provided by our front desk staff. We strive to offer our guests an environment where they can feel at home, and it's heartening to know we were able to achieve this during your stay.We hope to have the opportunity to welcome you back for another enjoyable experience in the future.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
IBoy003
Chambre lits jumeaux standard
Séjour au avr. 2025
Affaires
22 évaluation
10/10
Exceptionnel
Publiée le 10 mai 2025
The hotel staffs are very friendly and helpful. We stayed this time with a group of >30 people. All arrangements have been taken care well; including meeting room. We plan to come back again next year. Thank you! 👍👍👍 Mohammed, Sebastian, Lena … Vielen Dank! 😊
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Réponse de l'établissement: Servus IBoy003,Thank you for taking the time to share your feedback about your stay at Andaz Munich Schwabinger Tor. We're delighted to hear that our team provided you with friendly and helpful service and that the arrangements for your large group were taken care of smoothly.We're especially appreciative of your shout-outs to our colleagues. We will make sure to share your kind words with them.We're glad to hear that you're planning on returning next year and look forward to welcoming you and your group back to our hotel for another successful visit.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TORLeopold Street 170, 80804 Munich, Germany
Invité
Chambre lits jumeaux standard
Séjour au avr. 2025
En famille
9 évaluation
8.5/10
Très bien
Publiée le 3 mai 2025
Overall nice but could have better service. They don’t understand a concept of a luxury hotel.
Traduire
Réponse de l'établissement: Servus Guest User,Thank you for sharing your feedback regarding your stay at Andaz Munich Schwabinger Tor. We're glad to hear that your overall experience was positive.We also take note of your comment on our service. It's crucial for us that all our guests receive the high standard of service we strive for. We're sorry if you felt that we didn't meet your expectations in this area. We appreciate your feedback and will take it into account as we continually strive to improve our guest experience.We aim to provide an exceptional experience that combines luxury with the unique charm and character of Munich. We hope to have the opportunity to welcome you back in the future, and exceed your expectations.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TORLeopold Street 170, 80804 Munich, Germany
Invité
Chambre lits jumeaux standard
Séjour au oct. 2024
Entre amis
9 évaluation
5.5/10
Publiée le 24 nov. 2024
This Andaz hotel falls significantly short of the standards expected from the Andaz brand, offering an experience far from the luxury and five-star service it advertises. The overall ambiance is more reminiscent of a budget hostel than a premium hotel. Shockingly, after checkout, guests are asked to leave the property and are denied access to any facilities—something entirely unacceptable for a supposed luxury establishment.
The service is cold, impersonal, and lacking in basic hospitality, leaving me feeling as though I was not staying in a five-star hotel. The value for money is nonexistent, as the experience provided does not justify the high rates charged.
Unless there is a complete overhaul of management and service standards, I cannot imagine returning to this property. It is a disappointment to the Andaz name and its reputation for excellence.
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Invité
Chambre lit king standard
Séjour au mars 2024
Affaires
3 évaluation
7.5/10
Publiée le 29 avr. 2024
The room is clean and new. However, although the staff members were friendly, the staff members seemed to be slow responding to our requests.
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Tyty06
Chambre avec lit King Size et vue sur le jardin de la cour
Séjour au mars 2025
En famille
17 évaluation
7.5/10
Publiée le 17 avr. 2025
one of the best hotel
Traduire
Réponse de l'établissement: Hello Pity,thank you very much for your positive feedback. We are delighted to hear that you consider our hotel to be one of the best. We constantly strive to offer our guests an unforgettable stay. Your praise is a great endorsement for our team and motivates us to continuously improve our service. We look forward to welcoming you back to the Andaz Munich Schwabinger Tor. With kind regards,Your Andaz Munich teamANDAZ MUNICH SCHWABINGER TORLeopoldstraße 170, 80804 Munich, Germany
Réponse de l'établissement: Servus babeice,Thank you for taking the time to share such a comprehensive overview of Andaz Munich Schwabinger Tor. We appreciate your thoughtful summary of our location, room categories, facilities, and dining options, as well as your highlight of the design elements inspired by Munich’s culture and Bavarian traditions.We are glad to hear that you found the details about our guest rooms, wellness areas, and culinary offerings informative, including your mention of specialties at The Lonely Broccoli. Your comments are valuable to us and to future guests considering a stay.If there are any specific aspects of your experience you would like to discuss further, we would welcome the opportunity to learn more. Please feel free to reach out to us via email at your convenience.We hope to have the pleasure of welcoming you back in the future.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
Réponse de l'établissement: Servus Xingcao🐟,We appreciate you taking the time to share your detailed experience with us.We're delighted to hear that you found our rooms nice and our facilities complete. Your kind compliments about our hotel design and service truly warm our hearts. We're also pleased that our breakfast and happy hour met your expectations. We have noted your feedback regarding the inconsistency of the steak at dinner. We continually strive to improve our services and your feedback is valuable in this process.It's wonderful to know that overall, you were very satisfied with your stay and are considering a return visit. We look forward to welcoming you back to Andaz Munich Schwabinger Tor in the future. Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
Réponse de l'établissement: Servus Viviandzhu,Thank you for taking the time to share your review of Andaz Munich Schwabinger Tor.We are pleased to hear that you found our hotel to be a good choice and appreciated our newer design and location in a developing district.Your feedback about preferring newer properties over some older European hotels is noted and valued.We appreciate your comments and hope to have the pleasure of welcoming you back in the future.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TORLeopold Street 170, 80804 Munich, Germany
Réponse de l'établissement: Servus Guest User,Thank you for sharing your experience at Andaz Munich Schwabinger Tor. We're pleased to hear that you found our location convenient and enjoyed the quiet environment of the surrounding residential area.It's great to know that the availability of supermarkets, pharmacies, and a variety of restaurants contributed to your positive experience. We're glad to hear that you had a pleasant surprise at the Vietnamese restaurant MIVU and appreciated both the decor and the high quality of the food.Thank you once again for your feedback. We look forward to welcoming you back for another stay in the future.Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
Invité
Chambre lit king standard
Séjour au mars 2025
En famille
1 évaluation
8.5/10
Très bien
Publiée le 19 avr. 2025
Freundlicher Empfang ohne grosses Brimborium. Für ein Zimmer haben wir für 2 separate Bettdecken nachgefragt. Beim 3ten Anlauf hat es geklappt ;). Wie in den Gästerückmeldungen gelesen hat sich bestätigt, dass die Aufmerksamkeit vom Servicepersonal inkl. Management beim Frühstück auch in Randzeiten verbessert werden kann. Der Tisch wurde uns schnell zugewiesen, jedoch konnten wir keine Getränke bestellen. Ein Augenkontakt mit dem Personal war nicht möglich. Am Buffet konnten wir die Bestellung schlussendlich beauftragen. Kein Problem, wir kommen sicher gerne wieder wenn wir in München vorbeischauen.
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Réponse de l'établissement: Servus Guest User,wir schätzen es sehr, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Wir entschuldigen uns jedoch für die Verzögerung und die Unannehmlichkeiten, die Sie beim Frühstück erlebt haben. Die von Ihnen erwähnte Situation entspricht nicht dem Standard, den wir unseren Gästen versprechen. Wir nehmen Ihr Feedback ernst und werden es als Chance nutzen, unseren Service zu verbessern.Es ist uns ein Anliegen, dass sich jeder Gast in unserem Hotel willkommen und wertgeschätzt fühlt, und wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in München wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Andaz München TeamANDAZ MÜNCHEN SCHWABINGER TORLeopoldstraße 170, 80804 München, Deutschland
Réponse de l'établissement: Servus Yulin,Thank you for taking the time to share your feedback about your stay at Andaz Munich Schwabinger Tor. We appreciate your comments on our location, and we're glad to know that you enjoyed the quiet surroundings and the proximity to different attractions .We are pleased to hear that you found your room to be clean and comfortable, as we strive to provide our guests with a relaxing and enjoyable stay. Your positive remarks about our breakfast are also greatly appreciated.We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TOR
Invité
Chambre lit king standard
Séjour au nov. 2024
En couple
3 évaluation
10/10
Exceptionnel
Publiée le 23 déc. 2024
Tolles Hotel sehr nettes Personal.
Traduire
Réponse de l'établissement: Servus Guest User,Thank you for your positive comments about Andaz Munich Schwabinger Tor. We're delighted to hear that you had a great stay with us and that our staff made your experience even better. We take pride in our dedicated team who always go the extra mile to ensure our guests feel well taken care of.Your compliments about our hotel and staff are much appreciated and will be shared with the entire team. We aim to provide an exceptional experience for all our guests and your feedback affirms our efforts.We hope to have the opportunity to welcome you back to Andaz Munich Schwabinger Tor in the future. Kind regards,Your Andaz Munich TeamANDAZ MUNICH SCHWABINGER TORLeopold Street 170, 80804 Munich, Germany