Avis : Ruby Lilly Hotel Munich

Réponse de l'établissement: Hey Joannexh,Thank you so much for your fantastic review.We're absolutely thrilled to hear that you enjoyed your stay with us at Ruby Lilly. It's great to know that our location made your trip convenient and allowed you to easily explore the city. After all, being centrally located is part of our Lean Luxury philosophy.We're also pleased to hear that you found the room spacious and appreciated the chic, cosy vibe we've worked so hard to create. And yes, the Marshall speaker is indeed a little bonus we love to provide for our guests.Your kind words about the vibes and ambience of our hotel are truly heartwarming, and we're so glad you're planning to return. We can't wait to welcome you back.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine, Thank you so much for taking the time to share your experience with us. Giving our guests a warm welcome and a friendly face to talk to throughout their stay is a big part of life at Ruby, so we're delighted to hear that our London hosts made your trip memorable and made you feel at home.As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find complimentary hot drinks and a maxi bar for other essentials in our galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat - it's open 24 hours a day. Either way, it's great that our team has given you an alternative to storing your drinks. We hope to see you again soon.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We are a city hotel with many advantages: you are in the heart of the city, right in the centre of Munich, and you pay an affordable price. We are pleased that you have benefited from this. However, a central location also means less space. That's why we make our rooms small and nice, for example by cleverly integrating the bathroom into the main room. By the way: Take a look at our spacious WOW rooms, with plenty of room to move around. In keeping with our Lean Luxury philosophy, we don't have minibars in our rooms. Instead, we have a 24/7 bar serving great drinks and our special Ruby atmosphere. Our galleys also offer complimentary tea stations and a vending machine full of snacks and those little things you tend to forget at home, like toothpaste or an adapter. We're sorry to hear that you didn't like our Ruby Care products. The range has been created especially for us, using high-quality ingredients and carefully blended fragrances. Most guests seem to enjoy them, but we understand if they're not your cup of tea. We hope you'll come back soon.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine,Thank you for your wonderful feedback. We're thrilled that you enjoyed the modern design of Ruby Lilly and found our team to be friendly and professional. We're indeed proud of our down-to-earth service, making sure everyone feels at home.It's fantastic that you appreciated our breakfast spread and the Marshall speaker in your room - we believe it's the little things that make a stay special. We're also delighted that you found our Green Option a flexible and worthwhile option.We're glad that you highlighted our central location, making it convenient for our guests to explore the vibrant city of Munich and easily access the airport.We can't wait to welcome you back to Ruby Lilly for another memorable stay.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sze Wai Victoria,Thanks for sharing your experience with us. We're glad to hear that you found our self check-in convenient and appreciated our unique front desk-bar concept. It's also great that you enjoyed our drink coupon offer and found our 24-hour bar to your liking. Your feedback about the bathroom door and the leak is valuable to us. We're always looking to improve, and your comments help us do that. We encourage guests to inform our hosts of any issues during their stay so we can make their experience as comfortable as possible.It sounds like you had a mostly positive stay, and we hope to welcome you back to Ruby Lilly in the future.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine,thanks for your lovely review.Giving our guests a warm welcome and a friendly face to talk to throughout their stay is a big part of life at Ruby, so we're delighted to hear that our hosts in Munich made your trip memorable and made you feel at home. However, as part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find free hot drinks and a Maxi bar to buy other bits and bobs in our Galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat – it's open 24/7. We'd love to welcome you again.Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We're sorry that your stay didn't live up to your expectations. Cleanliness is very important to us so we were disappointed to hear that your room was not up to standard and will be looking into this with our housekeeping team. We really appreciate you taking the time to let us know as cleanliness and comfort is a priority in all of our hotels. We hope you will consider giving us another chance in the future. Your Ruby Lilly Team

Réponse de l'établissement: Hey Sunshine,We're really grateful for your feedback. It's wonderful to hear that you found our facilities to be small and cosy. Our aim is to create a warm, welcoming environment that feels like a home away from home, and it sounds like we hit the mark for you.We hope that you'll come back and stay with us again at Ruby Lilly. There's always a warm welcome waiting for you.Your Ruby Lilly Team