Avis : ASTON Batam Hotel & Residence

Réponse de l'établissement: Cher(e) client(e),Nous vous remercions d'avoir partagé votre avis avec nous. Nous regrettons que votre expérience à l'Aston Batam Hotel n'ait pas été à la hauteur de vos attentes en tant qu'établissement 4 étoiles. Nous sommes désolés d'apprendre que les chambres n'étaient pas nécessairement propres, que les douches étaient cassées et pouvaient causer des blessures. De plus, nous nous excusons pour les taches sur les murs dans la résidence et les draps tachés et troués.Nous prenons vos commentaires très au sérieux et nous ferons tout notre possible pour améliorer la propreté, les équipements et la qualité globale de notre établissement.Nous vous remercions d'avoir choisi l'Aston Batam Hotel et nous espérons avoir l'occasion de vous offrir une expérience plus satisfaisante à l'avenir.Cordialement,Direction de l'Aston Batam Hotel

Réponse de l'établissement: Dear Guest,Thank you for taking the time to complete the review about your recent stay at ASTON Batam Hotel. We are delighted to hear that you had a nice experience with us.We look forward to welcoming you back in the near future.Best regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear LAtv,Thank you for your kind words about the excellent service at ASTON Batam. We are thrilled to hear that you had a positive experience during your stay. Our team strives to provide the best service possible, and your feedback is truly appreciated. We look forward to welcoming you back for another outstanding stay in the future.Warm Regards,ASTON Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for your wonderful review and for making Aston Batam Hotel & Residence your first choice in Batam! We're truly delighted to hear you enjoyed our clean and spacious rooms, superb breakfast, and the excellent service from our friendly team.Your recommendation means a lot to us, and we look forward to welcoming you and your loved ones again for another memorable stay.Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for staying with us again and for your kind review!We’re glad to know that our triple-bed room setup works well for your group and that you enjoyed the breakfast, even though we noted your feedback about the spiciness. We’ll definitely take it into consideration for future improvements.Looking forward to welcoming you back on your next visit to Batam!Warm regards,Aston Batam Hotel & Residence

Réponse de l'établissement: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to know that you enjoyed your stay and felt welcomed by our friendly staff.We truly appreciate your support and can’t wait to welcome you back to Aston Batam Hotel & Residence for another enjoyable stay!Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Allie,Thank you for staying with us at Aston Batam Hotel & Residence and for sharing your thoughtful review.We’re delighted to hear that you enjoyed the spaciousness of the 2-bedroom apartment, our convenient location, and the wide variety of delicious breakfast options. It's also great to know you found the surrounding area accessible and practical for your stay.We sincerely apologize for the discomfort caused by the hint of a mouldy smell in the apartment. Your feedback has been shared with our housekeeping team for immediate follow-up, and we will continue to improve the in-room freshness. Regarding kitchen amenities, we appreciate your note—we’ll review how we can better communicate the available facilities to manage expectations for guests who wish to cook.Thank you once again for your valuable feedback. We hope to welcome you back for an even more pleasant experience in the future.Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for choosing to stay with us again at Aston Batam Hotel & Residence, and for taking the time to share your feedback. We're truly glad to know that your overall experience was still enjoyable, and we appreciate your continued trust in us.We sincerely apologize for the inconveniences you encountered during this stay—from the unexpected blackout, air conditioning performance, and noise issues, to the strong water pressure and window condition. Your comments are incredibly valuable, and we've shared them with our team to ensure these matters are addressed promptly. Our goal is always to provide a consistently comfortable and seamless experience for all our guests, whether it’s their first or fifth visit.We truly hope to welcome you back again in the future and have the opportunity to deliver a stay that meets — or even exceeds — the wonderful experience you had the first time.Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience.We’re truly sorry to hear about the issues you encountered during your stay, especially regarding the room cleanliness, pest concerns, and delay in service response. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience caused.We appreciate your feedback as it helps us identify areas that need urgent attention. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure they do not happen again.On a positive note, we’re glad you found our location convenient for exploring the city. We do hope we’ll have the chance to welcome you back with a much better experience in the future.Warm regards,Aston Batam Hotel & Residence

Réponse de l'établissement: Dear Kuan Shuen,Thank you so much for taking the time to share your experience with us!We’re absolutely delighted to hear that you had a pleasant and memorable stay at Aston Batam Hotel & Residence — especially during your birthday! It was our pleasure to decorate your room and surprise you with a cake to help celebrate your special day.We’re also glad you enjoyed the variety in our breakfast buffet and that it kept things exciting each morning. Your kind words about our friendly staff, strategic location, and accessibility to nearby attractions truly mean a lot to us.We can’t wait to welcome you back again soon for another relaxing and enjoyable stay!Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for sharing your experience with us. We’re happy to hear that you enjoyed the spacious room and the variety of our buffet breakfast. We do apologize if the breakfast area felt crowded during your visit, and we appreciate your understanding.We look forward to welcoming you back to Aston Batam Hotel & Residence in the future for an even better experience.Warm regards,Aston Batam Hotel Management.