Évaluations de ASTON Batam Hotel & Residence

Réponse de l'établissement: Cher(e) client(e),Nous vous remercions d'avoir partagé votre avis avec nous. Nous regrettons que votre expérience à l'Aston Batam Hotel n'ait pas été à la hauteur de vos attentes en tant qu'établissement 4 étoiles. Nous sommes désolés d'apprendre que les chambres n'étaient pas nécessairement propres, que les douches étaient cassées et pouvaient causer des blessures. De plus, nous nous excusons pour les taches sur les murs dans la résidence et les draps tachés et troués.Nous prenons vos commentaires très au sérieux et nous ferons tout notre possible pour améliorer la propreté, les équipements et la qualité globale de notre établissement.Nous vous remercions d'avoir choisi l'Aston Batam Hotel et nous espérons avoir l'occasion de vous offrir une expérience plus satisfaisante à l'avenir.Cordialement,Direction de l'Aston Batam Hotel

Réponse de l'établissement: Dear LAtv,Thank you for your kind words about the excellent service at ASTON Batam. We are thrilled to hear that you had a positive experience during your stay. Our team strives to provide the best service possible, and your feedback is truly appreciated. We look forward to welcoming you back for another outstanding stay in the future.Warm Regards,ASTON Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our location convenient and enjoyed the comfort of our rooms. It's great to know that the cleanliness met your expectations. We truly appreciate your recommendation and hope to welcome you back to Aston Batam Hotel on your next visit!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Zahvyay,Thank you for your feedback! We're glad to hear that you found everything perfect and enjoyed the well-rounded breakfast selection. We apologize for the delay in sending toiletries to your room, and we'll certainly address this with our team to ensure quicker service in the future. We truly appreciate your understanding and look forward to welcoming you back to Aston Batam Hotel soon!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our grand entrance, spacious and cozy room, and the strong hot water. It's great to know that the clean linens added to your comfort. We’re so happy you had a lovely stay with us, and we truly appreciate your kind words. We look forward to welcoming you back to Aston Batam Hotel soon!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We truly appreciate your comments, and we're sorry to hear that your experience was not as expected. We apologize for the issue with the pillows and the inconvenience caused by the noise from the dog and prayer music. This is certainly not the level of comfort we aim to provide. We're also sorry to hear that our breakfast and room condition did not meet your expectations. Please know that we will look into these matters to improve the overall guest experience. We value your input and hope you will consider staying with us again for a better experience in the future.Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Lee Leng ,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Aston Batam Hotel. It's great to know you appreciated the spacious room, friendly staff, and the wide breakfast spread, especially the ginger and turmeric drink and variety of coffee options. We're also glad you had a chance to enjoy our gym, whirlpool, and sauna facilities. Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing stay!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Hidayat,Thank you for taking the time to share your feedback with us. We're glad to hear that you liked the room and were satisfied with our overall services. We truly value your input regarding the mini bar, and we understand your frustration with the lack of a fridge. We apologize for the inconvenience this may have caused, and we will certainly take your comments into consideration as we continue to improve our facilities.We appreciate your positive rating despite this issue and hope to have the opportunity to welcome you back for an even better experience. Thank you again for your valuable feedback!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great stay at Aston Batam Hotel & Residence. It’s fantastic that you enjoyed the clean and comfortable room, as well as the convenience of our location. We also appreciate your kind words about our friendly and helpful staff.Thank you for recommending us, and we look forward to welcoming you back for another pleasant stay in the future!Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Ravindran,Thank you for your continued trust in us! We’re so happy to hear that you’ve had consistently great experiences during your stays at Aston Batam Hotel. It’s wonderful that you enjoy our central location, spacious rooms, clean facilities, and attentive staff.We look forward to welcoming you back for your future stays. Your loyalty means a lot to us, and we can’t wait to provide you with another excellent experience!Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our breakfast variety, found our staff friendly, and were pleased with the massage service at a reasonable price. It’s always our goal to provide great service and a memorable experience for our guests.We look forward to welcoming you back to Aston Batam Hotel for another fantastic stay!Warm regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Dwi,Thank you for sharing your detailed feedback! We're delighted to hear that you enjoyed the overall ambiance of our property, the clean bathtub, and our friendly staff. It’s great to know that you liked the food, especially the Bubur Ayam and espresso, and that our variety of cuisine options met your expectations!However, we sincerely apologize for the issues you encountered with the shower area and the unpleasant smell. This is certainly not the experience we aim to provide, and we will be addressing this with our maintenance team to ensure it is resolved promptly.Thank you again for your valuable comments and for highlighting the areas where we can improve. We hope to welcome you back for an even better experience next time!Warm Regards,Aston Batam Hotel Management.

Réponse de l'établissement: Dear Guest,Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that you had an amazing stay at Aston Batam Hotel & Residence. It’s wonderful to know that you enjoyed the cleanliness, convenient location, and our friendly, attentive staff. We're also glad our amenities, including the pool and gym, met your expectations.Your recommendation means a lot to us, and we can’t wait to welcome you back for another fantastic experience!Best regards,Aston Batam Hotel Management.