Aston Nagoya City Hotel

Évaluations de Aston Nagoya City Hotel

Aston Nagoya City Hotel

Komplek Nagoya Thamrin City, Jl. Imam Bonjol, Lubuk Baja Kota, Kec. Lubuk Baja, Kota, Lubuk Baja Kota, Nagoya, Batam, Riau Islands, 29444, IndonesiaVoir les informations sur l'hôtel
Aston Nagoya City Hotel
Aston Nagoya City HotelAston Nagoya City HotelAston Nagoya City Hotel
Vérifiez les chambres disponibles pour vos dates de voyage
Nous égalons les prix
1 nuit

Commentaires des voyageurs

4.5/5
Excellent
558 évaluation
Évaluations vérifiées
Emplacement4.6
Commodités4.3
Service4.5
Propreté4.5
Filtrer par :
Trier par :
Toutes les évaluations(558)
Évaluations positives(548)
Évaluations avec photos/ vidéo(156)
Petit déjeuner délicieux(75)
À proximité de la zone commerçante(44)
Idéal pour le shopping(37)
Idéal pour les voyages d'affaires(20)
Serviettes de moyenne qualité(11)
Lit confortable(10)
Buffet délicieux(9)
Déjà plusieurs séjours(5)
Évaluations négatives(10)
Maurice@707
Chambre de luxe
Séjour au déc. 2024
Voyage entre amis
49 évaluation
5.0/5
Exceptionnel
Publiée le 19 janv. 2025
The staffs are friendly and the hotel’s location is good. However, One thing bad is the pillows and bed, a bit too soft and uncomfortable. The breakfast has a well spread of varieties. Overall, the hotel is still good and highly recommended.
Traduire
6/19
Réponse de l'établissement: Dear Maurice,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Invité
Chambre Supérieure
Séjour au nov. 2024
Seul
1 évaluation
5.0/5
Exceptionnel
Publiée le 3 janv. 2025
One the best breakfast in nagoya batam. Wide spread of international and local dishes and desert. Love the jamu beras kenchur that you see in mostly big hotels in Indonesia. Tall hotel building located on hilly top showcase view of nagoya city served by 2 lifts that efficiently bring guests up and down. Staff are all very friendly and help right from the time you enter front desk to room service to restaurant. Restaurant manager would assist you in any way possible. Professionals indeed. Provide massage service, but by female therapist only. All amenities safe box aircon working superbly well. Would definitely return. Hope for more promos to make stay here more attractive. All rooms equipped with Google app. Versatile LED TV in the room let's you connect to your own Netflix and YouTube account so you see what you like. Simply a marvelous intuituve feature that let's you have a very pleasant and entertaining stay. Very near 300m walk to Jabal Arafah masjid that let's you 3 quarter way up the reasonably steep hill, through the convenient access gateway.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for your kind feedback, We're so glad to hear that you had a pleasant experience with us. We always strive to make our guests' stays as enjoyable as possible, and your satisfaction means a lot to us. We look forward to hosting you again in the future. Warm regards, Budi Iman Santoso Operational Manager
YuzAron
Chambre de luxe
Séjour au nov. 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 22 déc. 2024
Accommodation is great: big room space, clean, friendly staffs, good amenities nearby: easily find food shops, department stalls and massage & spa. The only improvement to highlight is - • issue with 1 access card. • Breakfast foods • Welcome drink at lobby not displayed/ provided daily Overall stay is good n recommended. Keep up the friendly ness and good work attitude 🤗
Traduire
Réponse de l'établissement: Dear Yuzaron, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Invité
Chambre Supérieure
Séjour au déc. 2024
En famille
1 évaluation
4.0/5
Très bien
Publiée le 5 janv. 2025
Location very good . Alot of verity of food around , safety wise very safe recommended
Traduire
Réponse de l'établissement: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational manager
iya hannah
Suite junior
Séjour au nov. 2024
En famille
1 évaluation
4.5/5
Excellent
Publiée le 25 déc. 2024
Wide variety of food for breakfast buffet. Hotel staff were very accommodating and friendly, especially the front desk. The location is pretty good since most malls are only 5-10 mins away.  *included a pic of the view from our hotel room
Traduire
Réponse de l'établissement: Dear Iya Hannah,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Invité
Chambre Supérieure
Séjour au nov. 2024
Voyageur d'affaires
1 évaluation
4.2/5
Très bien
Publiée le 12 déc. 2024
Was very pleased and satisfied to be accomodated at Aston Thamrin.. was treated and greeted well by the warmth and pleasant hospitprovided by the front desk reception.. particularly Kris ..and Desy .. with their pleasant composure and disposition.
Traduire
6/9
Réponse de l'établissement: Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Jeffery Howe Kai
Suite junior
Séjour au déc. 2024
En famille
7 évaluation
3.7/5
Publiée le 5 fév. 2025
everything good just the choice of the breakfast not so much
Traduire
Réponse de l'établissement: Dear Mr. Jeffery Howe Kai,Thank you for your feedback. We are delighted to hear that you had a good overall experience at our hotel. However, we appreciate your input regarding the breakfast selection. Your comments are valuable, and we will certainly review our offerings to see how we can improve and provide more variety for our guests.We hope to welcome you back soon for an even better experience. If you have any specific suggestions, we would love to hear them.Warm regards,Operation ManagerAston Nagoya City Hotel
Celestine
Chambre Supérieure
Séjour au oct. 2024
En couple
8 évaluation
3.5/5
Publiée le 17 nov. 2024
Location is good if you’re looking for local food, and supper at night. Breakfast spread is also good for a 3* hotel. No proper walkway path to walk to Nagoya Hill Mall and better recommended to take a grab/Gojek over. Hotel service is superb with smiley staffs but due to the nightlife around the hotel, there’s very bad noise cancellation/isolation from the windows where you can hear car alarm ringing through the night/motorcycle etc from the window. As for within the room, you can hear other door slam, people talking/laughing along the passageway in. These factors definitely disrupts your sleep if you’re a light sleeper. Cleanliness is so so, not to expect much from the hotel. Did a wipe down when we entered the room and the tissues were dark with dust.
Traduire
Réponse de l'établissement: Dear Celestine,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Utilisateur anonyme
Chambre Supérieure
Séjour au sept. 2024
En famille
4 évaluation
5.0/5
Exceptionnel
Publiée le 26 déc. 2024
very good place to stay... all the staff are accommodationg... highly recommended
Traduire
Réponse de l'établissement: Dear Sir / Madam,Thank you for your wonderful feedback and for recommending our hotel. We are delighted to hear that you had a great stay and found our staff accommodating. Providing a comfortable and welcoming experience for our guests is our top priority, and your kind words are truly appreciated.We look forward to the pleasure of welcoming you back in the future. Should you have any special requests or plans for your next visit, please feel free to let us know.Warm regards,Budi Iman Santoso Operation Manager
Glen Rizal Javier
Chambre Supérieure
Séjour au déc. 2024
Seul
1 évaluation
5.0/5
Exceptionnel
Publiée le 27 janv. 2025
Hotel has great location
Traduire
Réponse de l'établissement: Dear Glen Rizal, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Nur Alfia Sari
Chambre Supérieure
Séjour au août 2024
En famille
4 évaluation
4.5/5
Excellent
Publiée le 15 sept. 2024
The service provided is excellent. It is located near the Nagoya Hill Shopping Mall and Lucky Plaza, which is convenient for me when shopping and buying food. I will consider booking here again.
Traduire
Réponse de l'établissement: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel
Samantha Reina Lim
Suite junior
Séjour au juill. 2024
En famille
5 évaluation
4.7/5
Extraordinaire
Publiée le 22 août 2024
Overall hotel location is good, lots of eateries Hotel team is very professional, helpful, informative. The best I ever encounter! A point deduction on "Cleanliness" as when we checked in at 10pm, the table is still with food stain from the previous guest. The toilet glass door is missing, water splashing out. But nevertheless I will still come back to this hotel again.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel’s location convenient and enjoyed the variety of eateries nearby. It's also wonderful to know that our team made a positive impression with their professionalism, helpfulness, and informative service. Your kind words are greatly appreciated and will be shared with the entire team.We sincerely apologize for the cleanliness issues you encountered during your stay, specifically the food stain on the table and the missing toilet glass door. This does not meet our usual high standards, and we will address these concerns immediately with our housekeeping team to ensure such incidents do not occur in the future. Your feedback is invaluable as it helps us to continuously improve our services.We are pleased to hear that, despite these inconveniences, you still plan to return to our hotel. We look forward to welcoming you back and providing an even better experience next time.Thank you once again for your feedback.Warm regards,Budi Iman Santoso - Operational Manager
Nan
Suite junior
Séjour au juill. 2024
En couple
2 évaluation
4.2/5
Très bien
Publiée le 15 août 2024
Highly recommend this hotel On the first day we stayed in the hotel.I want to clean my room and pressing items informed reception but they ars not follow procedure.Inside room towel many black stains. Room is very clean and housekeeper also friendly. Location very good. Thank you for staying time.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you highly recommend our hotel and that you found our location convenient and our rooms clean. We are also pleased to know that our housekeeping staff made a positive impression on you with their friendliness.However, we are truly sorry to learn about the issues you experienced during your stay. We apologize for the oversight in handling your request for room cleaning and pressing services. This does not reflect the level of service we strive to provide, and we will be reviewing our procedures to ensure such incidents do not happen in the future.We also regret that the towels in your room were not up to our usual standards. Please rest assured that this matter will be addressed immediately, as the quality and cleanliness of our amenities are of utmost importance to us.Your feedback is invaluable in helping us improve our services, and we sincerely hope that you will give us another opportunity to serve you better in the future.Thank you once again for your stay.Warm Regards,Agatha Mawar - Cluster Director of Sales
Bernard
Chambre Supérieure
Séjour au déc. 2024
Voyage entre amis
1 évaluation
4.5/5
Excellent
Publiée le 31 janv. 2025
Good location and easy check in. Friendly staffs and room is clean and neat. Surrounded with 24 hours Marts and lots of local foods ..
Traduire
Réponse de l'établissement: Dear Bernard, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Explorer Bear
Chambre Supérieure
Séjour au août 2024
En couple
96 évaluation
5.0/5
Exceptionnel
Publiée le 25 sept. 2024
I would recommend this hotel as all the food options are nearby.
Traduire
Réponse de l'établissement: Dear GuestThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Nagoya City Hotel