Avis : Aston Nagoya City Hotel

Réponse de l'établissement: Dear Eidamarshmelleow,Thank you for sharing such a wonderful review. We are delighted to hear that you had a fantastic stay and found our hotel comfortable during your solo trip.It is also great to know you enjoyed the breakfast experience.Your kind words mean a lot to us, and we truly look forward to welcoming you back to ASTON Nagoya City Hotel on your next visit.Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Joelim,Thank you very much for taking the time to share your feedback and for recommending our hotel.We’ are so glad to hear that you had an overall pleasant and enjoyable stay with us, and that you appreciated the convenience of our location surrounded by shops, clinics, spas, and food options.We sincerely apologize for the inconvenience you experienced with the power points and USB ports in the room, as well as the time it took for the room to cool down. Your feedback has been shared with our engineering team for further follow-up and improvement to ensure better comfort for our future guests.Wram regards,Operation Manager ASTON Nagoya City Hotel

Réponse de l'établissement: Dear Guest User, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and found the room to your liking. It is also wonderful to know that you appreciated the complimentary cakes. We always love being part of any special celebrations. However, we sincerely apologize for the inconvenience caused by the presence of bagworms in your room. Please rest assured that this is not the standard we strive to uphold, and our team has taken immediate action to address the issue to prevent recurrence.We truly value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Operation ManagerAston Nagoya City Hotel

Réponse de l'établissement: Dear Valued Guest,Warm greetings from ASTON Nagoya City Hotel.Thank you for choosing us for your first stay in Batam and for sharing your detailed feedback. We are pleased to know that you and your family enjoyed our Suite room and found our service, especially from our team Elisya and Aisyah, as well as our front desk team, to be superb. Your kind words will be passed on to them, it truly means a lot.We also appreciate your input regarding the in-room phone system and breakfast area. Please rest assured that your feedback is valuable and will be considered for future improvements to enhance our guests' overall experience.We hope to welcome you and your family again in the near future.Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Lee Ana,Thank you for your amazing review.We are delighted to hear that you had a smooth check-in and felt warmly welcomed by our team. It is wonderful to know you enjoyed the spacious and clean room, as well as the fantastic breakfast buffet. Your kind recommendation for both business and leisure travelers means a lot to us.We truly appreciate your support and look forward to welcoming you back to ASTON Nagoya City Hotel in the near future.Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Jace Blanc,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed the cleanliness of our hotel, the convenient location near local shops and Grand Batam Mall, as well as the variety offered at breakfast. Your kind words mean a lot to us and will serve as motivation for our team to continue providing excellent service and facilities.We look forward to welcoming you back to ASTON Nagoya City Hotel on your next visit to Batam.Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Rainbow_33,Thank you very much for sharing your feedback with us. We are delighted to hear that you found our hotel room very clean and that our staff were friendly and helpful. It truly means a lot to us.We sincerely apologize for the inconvenience caused regarding the absence of a floor mat in the bathroom. It seems there may have been a misunderstanding during your request, and we will certainly provide additional language support and training to our housekeeping team to prevent such issues in the future.We also appreciate your feedback about the surrounding area and breakfast. While dining options around the hotel may be limited, we are continuously working to enhance our in-house offerings and guest experience.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with an even better stay.Warm regards,Operation Manager Aston Nagoya City Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are sorry to hear that our breakfast did not meet your expectations. Your comments are truly appreciated and have been shared with our culinary team for review and improvement. We are continuously working to enhance our offerings to better serve our guests.We do hope to have the opportunity to welcome you again in the future and provide a more satisfying experience during your next stay.Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Ruyinong,Thank you for sharing your experience with us. We are glad to know that you found your stay worth the value and that you enjoyed the breakfast selection especially the lontong and kopi tarik.We also appreciate your feedback regarding the noise disturbances. Please rest assured, we take such comments seriously and will look into ways to improve soundproofing for a more comfortable and private guest experience.We look forward to welcoming you back on your next visit.Warm regards,Operational ManagerAston Nagoya City Hotel

Réponse de l'établissement: Dear Alegna,Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our strategic location, clean rooms, and the convenience of nearby attractions such as restaurants, massage places, and Grand Batam Mall.We are also glad to hear that our service met your expectations and that you found our breakfast selection satisfactory. Your kind feedback is truly appreciated and motivates us to continue delivering excellent hospitality.We look forward to welcoming you back to Aston Nagoya City Hotel on your next visit to Batam.Warm regards,Front Office ManagerAston Nagoya City Hotel

Réponse de l'établissement: Dear Hamzah189,Thank you for choosing ASTON Nagoya City Hotel, and for sharing your experience with us.We are thrilled to hear that you enjoyed your first stay at this property and that our location met your expectations, especially with the variety of dining options nearby. We truly appreciate your continued trust in the ASTON brand.We look forward to welcoming you back for many more enjoyable stays!Warm regards,Front Office ManagerASTON Nagoya City Hotel

Réponse de l'établissement: Dear Nisa,Thank you very much for your wonderful and heartfelt review. It is truly an honor to know that Aston Nagoya City Hotel remains your preferred choice whenever you visit Batam. We are delighted that our location, service, food, and especially the warm hospitality of our team have consistently met your expectations.We are particularly touched by your kind words about the personalized service you received, including being greeted by name upon arrival. Our team takes great pride in creating meaningful and memorable experiences for our guests. Knowing that you work in the service industry yourself, your appreciation means all the more to us.We’re also pleased to hear that your request for a high-floor room, perfect for capturing photos of the clouds, was fulfilled to your satisfaction. It is our pleasure to accommodate your preferences whenever possible.We look forward to welcoming you back to your home in Batam on your next visit. Thank you once again for your loyalty and trust in Aston Hotels.Warm regards,Front Office ManagerAston Nagoya City Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for your kind words and positive feedback. We are pleased to hear that you enjoyed our convenient location and the easy access to nearby dining options.We look forward to welcoming you back on your next visit.Warm regards,Budi Iman SantosoOperational Manager