I stayed at Gem Suites Riverside for a month. I am pleased to say that my experience was great. I'll start with the apartments. They are well appointed in a contemporary, neutral color with modern appliances. My bed was comfortable. Any time I had issues such as the phone not working or anything I needed, Nancy the Manager was always available to assist even if she was not on site. The Infinity Spa is great. Janice does a great job with facials and massages, Nelice (sp) did a fantastic job on my pedicures. Walter is great for hairstyling. The front desk staff - Peris, James, and one other young lady were amazing, always happy to help, including bringing up staff my apartment when needed. Housekeeping is provided daily. The Housekeeping team was good. Special mention goes to Jacqueline who was very thorough in her work. I noted a distinct difference whenever she cleaned the apartment. Also used laundry services a few times. Everything was delivered well-pressed and in a timely manner. Argenti the restaurant was okay and the reason I did not give a 5 star review. A few meals were disappointing. Loved the pool and the gym. Lastly, the security team was always professional and helpful to me and my guests. I have to commend the management for the customer-centric attitude. Not a single staff member behaved out of turn during my month long stay. That's rare! I can't say enough great things about Gem Suites Riverside. I'll be back and will keep recommending it to friends! Thank you!
Traduire