Napul'e 19

Disappoin**ent on arrival. Had written proof of booking seaview and balcony. No seaview and grubby Juliet balcony you couldn’t go out on.Rooms were in an admin/ banking building. Did not feel welcoming. Tatty horrible building. Dario ( who checked me in) was nice and offered me to move rooms the next night. I asked for a refund as wanted to leave, *********** requested this from the property on my behalf as it was not as described but they refused, despite me pleading by text. Was given free breakfast to appease me( turned out to be €2.50 a day)which was fine but €10 in total off what I think was expensive for such poor accommodation and them not agreeing to cancel was really not ok. The next night new room. ‘Seaview’ in new room was glimpse of port from side window. Couldn’t go onto balcony- was too small and very dirty. No clean towels throughout visit, many of the tv channels did not work, bedside lamps didn’t work. Outside space closed off as apparently they had no one to clean it. Walls thin, could hear every word from neighbouring rooms. Discovered by accident a coffee machine and microwave/ had not been shown/offered this! Having said that the room was very clean and the bed comfortable . Very good location. The cleaner, who came on the first morning to move rooms for me, was lovely. I paid €471 for 4 nights expecting a nice place with a seaview that I could enjoy from the balcony. An expensive mistake on my part. I would certainly not recommend staying here.

La camera si trova in zona molto comoda e carina a Mergellina, a 2 passi dalla famosa pizzeria 50 Kalo di Ciro Salvo e a poche centinaia di metri dalla metro. Il personale è efficiente e cortese, le camere sono nella media ma forse non all’altezza per la cifra richiesta. (170€ a notte x camera doppia) Nel complesso un soggiorno piacevole.