City Rooms NYC - Times Square

Pendant notre séjour, nous nous sommes plaints de la taille de la chambre car elle ne correspondait pas à la moitié de ce qui était indiqué dans la réservation (************). Parallèlement à cette plainte, nous n'étions pas non plus satisfaits du fait que la climatisation ne fonctionnait qu'un jour sur deux, ainsi que de plusieurs bugs dont la femme de ménage devait s'occuper. Les jours où nous avons séjourné à l’hôtel, nous avons communiqué ces problèmes au réceptionniste qui les a transmis au directeur. Avant notre départ, nous avons rencontré le responsable qui nous a promis un remboursement de 20 % du séjour à titre de compensation. N'ayant reçu aucun remboursement au bout d'une semaine, nous avons essayé à plusieurs reprises de contacter l'hôtel via notre service de réservation, et après presque 3 semaines d'attente, nous avons obtenu un remboursement de 5 %...

Nightmare hotel , tiny rooms,small unsafe stairs to room,had cockroaches in bedroom, reported it and I was told room had been cleaned but it was still dirty under bed, daughter woke up screaming when cockroaches were on her face so we checked out early and went to another hotel Staff apologised but I got no refund Avoid

After reading a lot of reviews we were a little skeptical going into our trip. I want to start off by saying we were presently surprised. This hotel is half the cost of those surrounding it, believe it or not, you get what you pay for. Is this the Ritz? Absolutely not, so don’t expect it. What you get here is a nice, clean room and full bathroom right in the heart of Times Square at an affordable price, nothing else. I read a lot of complaints about having to walk up stairs, yes you have to walk up stairs…not a big deal. No we couldn’t get the TV and WiFi to work, but also didn’t try very hard. We didn’t come to NYC for the hotel tv and WiFi. Aside from those couple things this hotel was great and would absolutely stay here again. We booked a king room and got a King bed that was more comfortable than other hotel beds I’ve slept on. Everyone at the front desk was very friendly and offered to carry our bags up the stairs to our room for us. I can’t speak on the refund complaints as we didn’t need to cancel our trip but we didn’t have any random additional charges or anything like that. Overall, if you’re looking for a clean, barebones affordable place to stay in Times Square I would absolutely recommend this stay

You get what you pay for and this is fine for a few nights. We knew in advance there was no lift and we only had to do the stairs once a day when coming back at night. It was annoying there was no WIFI and there is nowhere to store your clothes so we just lived out of the suitcase, we were only there 4 nights. The room was small but comfortable and spotlessly clean, the bathroom floor got very wet when showering (lots of hot water btw) but they provided free slippers to wear once out of the shower so you didn't slip. Staff were very friendly and helpful and we coudn't fault the location. If you want cheap and cheerful for 3/4 nights you'll be fine here - we had the queen deluxe room.