Charter House

We had booked in to attend a wedding. The only benefit was we were next door to the church ! Breakfast- the first 2 days were fine. Friendly lady, baked croissants. The other 2 days, pre-packaged croissants and microwaved full English and not do friendly staff. Room - first impression looks good, but surfaces and bathroom floor not clean. Bath taps need attention. 2 bath towels and I hand towel. No bathmat. Pillows completely flat! Air con needs a good clean!! Parking interesting. 4 spaces on first come first served basis, but booking available. But if you haven’t booked and park, it’s luck! £10 per day and no parking control or supervision. Didn’t even want reg number…! We were lucky to get a space each day. The lady running the place needs to get some customer service training. So rude. 3 girls near us at breakfast asked her a question and got short shrift. They were stunned at her attitude. Looks great in the photos but Would not recommend.

This is more like an air bnb than a hotel. Saw online that the restaurant had closed during the week so tried to contact them as concerned about the stay. No reply to the phone calls or messages. *********** couldn't get hold of them either. It's remote check in with a series of lock boxes. Nobody on site. There was a pile of picket fencing at the bottom of the stairs, partially blocking the stairway. I assume this was to do with outside seating and should not be stacked up where it was. The heating in the room wasn't working and there was a small oil filled radiator in the room, so they must have been aware. The bed is just a double, despite the size of the room. The bedroom has an internal firedoor that is very difficult to open and close due to the carpet, so two fire safety issues. The underfloor heating in the bathroom doesn't appear to work, despite us trying repeatedly to understand the instructions, and of course there is nobody in the building to help. Single glazed windows, one has a broken pane of glass and a broken latch, so was open. It was cold in the room. Tiny mirror in the bathroom and no where to do makeup, which matters in a place you are staying. Went to breakfast in the morning to find the 2 members of staff hudled in the corner in their coats on as it was so cold in the dining room, they told us "it takes ages to warm up". We went for breakfast at 9.40, it finishes at 10. Breakfast was nice enough and the member of staff who served us friendly. The bath was large, which is good. The shower so heavily scaled the water went everywhere, which wasn't. It was so bad my partner tried to scrape it off. There was a broken tile on the floor in the bathroom which was sharp and dangerous and should be replaced. There is a real sense that someone invested in the building initially but not maintained it, doesn't want to pay staff to be at the building and doesn't care if things are broken. There was a fan in the room so I'm guessing that the air conditioning/heating system has not worked since the summer. Overall very disappointed.

Room would have been wonderful otherwise, but there was quite a strong pungend smell of mold/mildew in the bathroom. Luckily it stays there if the door is closed, so we got a good sleep and it didn't ruin our stay. The breakfast saved the experience. The chef really delivered, wow! Also, the church next door practices their bell-ringing on Monday evenings quite late. Banging goes on for couple of hours, which could be quite annoying. But that is the price of being right smack in the center of the city!

Firstly, Charter House is right in the middle of Newport, a few minutes walk from everywhere. Despite this it is also quiet as St James Sq is behind the high st. Both restaurants below are nice, we went to the Italian/pizza place, great food and service. Parking is also very easy. I completely disagree with the previous persons review, our stay could not have been better. Firstly their remote booking system and the arrival at the hotel is so easy and foolproof. Rooms are well appointed, very clean and tidy, staff and fantastic. In terms of customer service this is exceptional. I managed to lock myself out of my bedroom, had to call the owner at close to midnight, and everything was sorted very quickly, and they apologised to me even though I was the one who caused all of the problems. Breakfast was great too, lots of choice, really enjoyed the scrambled eggs, bacon and toast. Vegan is possible with what’s on offer.

Very poor to the point of chaos. No staff on arrival. None in the morning. Room average noisy outside at night Restaurant downstairs is a separate entity and the owners cook hadnt turned up by the looks of things. No veggie breakfast. Two or three staff running round apologising. An hour later a half attempt breakfast which was ok but not anywhere near a veggie option I anticipated. Turns out the cleaners were doing the cooking! Waiting staff apologised as I left saying ‘Sorry for the shambles’ No replies from the owner of the accommodation and the staff downstairs tried too as they were not happy they were left with complaining guests I’d go somewhere else if I were you, just like I will next time I visit Newport. Also to note is that *********** reviews show good, tripadvisor ones aren’t,Google ones aren’t Very questionable that I’d say Wish I’d checked more than I did when I booked

Absolute cowardly crook, we booked with his old hotel, they cancelled 2 days before our visit, got a young girl to do his dirty work, was promised a refund which we never got, now he doesn't reply to my calls, you'd have to be a complete fool to book with the owner of this hotel

We booked this for 4 nights as we were attending the IOS festival. The accommodation was poor, the rooms were really uncomfortably warm with air con that didn’t work, so a fan was placed in each room. The breakfast was good and the people who looked after us were friendly. For over £800 I expected better and it must be said new ownership will hopefully improve the overall package.

An interesting building that’s been renovated beautifully with an eye for creative design. Immaculately clean and well thought out. Ultra modern facilities both in the bedroom and bathroom. Bedding is a little below par and ventilation is very limited with only one small window opening, but otherwise first class all round. Big screen Tv and Indian/Asian derived wall coverings and wardrobe. Very secure with three doors to gain access, so great for individuals or young women to stay. Breakfast was first class and the staff the same. Lovely. Will def use again.