When I made the booking I was told that the river facing rooms were fully booked but that we could have a non-river facing room, which we booked. It turned out that these rooms are right next to their building expansion (adding rooms), in other words, when you open your window or door, you have workers right on the outside. We felt that we should have been informed about the construction work, we then would not have rented the room. The rooms are actually not rentable. Also, we couldn't use the room during the day due to the noise and the invasion of privacy. However, we were given a very nice family suite for one night (the hotel was fully booked for the next night), which we cannot fault and we also didn't pay for the upgrade. The room was river facing and slightly away from the building works with a lovely view over the Orange River. Most of the staff were very friendly and helpful and the food was good. If it wasn't for the 'construction' room, we would have had a good stay.
Traduire