Best Western Brook Hotel Norwich

On recently staying at this hotel ( which resembles an old peoples home) I accidentally left behind my blouse and my vest top on the back of the bathroom door, I called as soon as I realised and was informed that housekeeping would check and I would be called with an update, no update given after a few days so I called reception and was told that my belongings had been found and could be posted to my home address, I offered to collect as was travelling that way so arrived as planned a week later. On arrival I was Informed that they didn’t know where my belongings had gone and that when the member of staff was back on duty that had my belongings, they would call me and let me know and send me my belongings. No call received and after countless calls to get an answer I feel I have been completely messed about and ignored. I would not advise anyone to stay at this hotel as they clearly have no regard for their guests satisfaction and are evidently incompetent in working together as a team. I have taken to emailing rather than calling the hotel but have been given a rude blunt response stating “ the information sheet you would have been given upon check in it is also stated in the guest letter in the rooms the following: "the hotel is not responsible for any loss or damage to guest possessions." Kind regards “ Disgraceful level of hospitality!! Would avoid at all cost!

the hotel bedroom were excellent and the walkin shower very good the food was excellent the breafeat fry bread very good the staff helpful the lady from japan very good dinner choose very good keep up the good work tony mbe

This is one of the worst htels i have stayed in, the beds are like concrete, the pillows are like bricks, the room was not cleaned properly, bin not emptied, the breakfast was freezing cold and inedable, everything was overcooked, and lots of rowdy people.

We had a family wedding here and was an amazing & magical day from start to finish with absolute epic food breakfast and lunch to evening meal, we could not fault this hotel one bit. Loved every moment. Best breakfast I've ever had in a hotel

Stayed here on many occasions before COVID19. Friendly staff, booked for 1 night, had the best night sleep, mattress very comfortable. Very enjoyable breakfast. Room was very clean. Air con not on but still a bit noisy.

Stayed here for the night of 16th/17th March. My wife and I were very pleased with the hotel. We were made very welcome and the staff were extremely courteous and helpful. The room was very nice and large and warm. My only minor gripe was the bed was to soft for me. But I did get a reasonable nights sleep. We had an evening meal in the restaurant, and this also was very good value for money and was really enjoyable. Our breakfast was really excellent and included in the price . All in all I would stay again . Price wise great value for the money.

Nice hotel, only three star but don’t be put off by that.. This is a nice hotel and is great value for money. The decor may be a bit tired but that is not a factor and is brightened by the friendly helpful staff

As with most best western hotels, the room was very good complemented with a desk and strong internet that I need whilst working away. The breakfast in the morning was the usual buffet style which is what I like, but stuff staying for the evening meal, go the the pub, literally over the road that serves cheap carverys, it makes you overall stay worthwhile, trust me!!

Stayed at this hotel because it was the best price we could get from any of the larger hotel chains in the area. The location was very good as we wanted it to be reasonably quiet at night but close enough to Norwich town centre to facilitate easy access for sight-seeing purposes; it's about a 15 minute drive away or you can even catch a bus if you prefer. The restaurant and bar here were excellent with good prices and very tasty food and nice friendly service. The rooms are a good size and have TV and tea/coffee making facilities and the bed are comfy.