Casa Tropicana

Highly unprofessional owner and she was absolutely rude to the guests. Rest the experience was so harrowing. It felt like we are caged with hosts that were outrightly rude and non accomodating. There is no outside food allowed, but they don’t even have a breakfast buffet. There are better options that you can book. AVOID BOOKING HERE!

First with the positive - Really great View. Now, over to the problem - We booked this room after seeing the amenities online. It was clearly listed with a refrigerator, bathroom etc. But when we booked directly with Joshua and reached our room - there was no fridge in the room. When we contacted Joshua his reply was - " u never asked me if there was a fridge in the room" So basically before booking a room, we should have asked him if there was a towel, bathroom etc in the room.🤣 Horrible behaviour from their sales team member - Joshua. He would not even listen to us and came back with unbelievable responses as stated above. Later when we stepped out of our room - we spotted atleast 3 minibar fridges kept in the hall area. The staff informed us that the entire hotel has no fridges. This was a blatant lie because we stayed here in Nov 2022 with our friends and their room had a fridge. Moving on, there are no toiletries in the bathroom, one plastic bottle filled with water and no amenity of food. The room tariff surely doesn't justify the room and inclusions. Stayed here the second time, surely not a third time. A request to the owners of the hotel from someone who has worked in the hotel industry for quiet sometime - You have a lovely property. A little more hands on approach by the staff and a touch up on the inclusions will do wonders.

Brilliant Location for short and long stay , I have stayed at the hotel more than one time , looking forward to more stays . It was more of business visit so this place is ideal for calm and cosy stay away from all the tourist crowd but also very close to a ***y calm beaches nearby. Rooms I stayed were spacious,clean and service is good . Front desk Afra Lobo is brilliant, helpful and soft spoken. Only point of discomfort is no restaurant in the hotel but you can find nearby ***y restaurants and also city center is very close by . Best is the Sundeck view from the rooms to the Arabian sea.