Basilica Holiday Resort

Unfortunately, for us the negatives very much outweigh the positives at this accommodation. This is a long review, but if you are considering booking this accommodation, I would urge you to think again, and read this before doing so. POSITIVES: This accommodation is very well located, within a 5 minute level walk to the harbour and many bars and restaurants. There is a large very well stocked supermarket over the road. The pool area is nice and is well kept, we observed the pool and the sunbeds being cleaned every morning. There are a number of beautiful old olive trees around the pool, and the fallen olives were cleared away every morning. There are a few sunbed mattresses that could do with being replaced but as it was never very busy, this was never an issue for us. We were self catering so can't comment on the food. We booked a 1 bed superior apartment and were given a 2 bed apartment in Thalia Block. There is no lift in Thalia - not a problem for us, but some people may need to be aware. The apartment size was very good. NEGATIVES: The apartment was very dirty and although the beds were made and clean towels provided, the apartment hadn't been cleaned at all, not even hoovered. The whole apartment was dirty: floors, doors, handles, wall tiles, windows and 2 air con units didn't work. On reporting this, the receptionist suggested I remain in the apartment to direct the cleaner. This was my holiday and I'm not the cleaning supervisor. I shouldn't have to do this, so I refused and said the whole apartment needed cleaning. The floor was cleaned and the air con units repaired. The patio door lock was broken and didn't lock, this was never repaired. We were on the second floor so felt it was unlikely that anyone could get in via the balcony, but this is besides the point, the apartment should be secure. Even the crockery needed washing - bits of dried food and smears. There was no cleaning equipment available in the apartment at all. We always book an apartment and there is usually a broom, dustpan/brush, mop, washing up liquid, dishcloth etc - there was nothing. It felt as though the apartment hadn't been used in a long while. We had 1 change of towels during our week's stay - these were just left on the sofa, but not all of the old towels were removed which was just as well as an incomplete set had been left. They also left 2 clean sheets on the sofa but didn't put them on the beds - this was only enough for 1 single bed anyway. The apartment had British 3 pin sockets, but all the appliances were European 2 pin. I asked how we were meant to use them and was grudgingly given 1 adapter and advised no others were available. We could therefore only use 1 appliance at a time, so you can't make a cup of tea and use the toaster at the same time - ridiculous. The general areas in Thalia were just as bad - they clearly hadn't been cleaned for some time and certainly weren't cleaned in the week we were there. One apartment had an old sofa cushion and d

Wanted to thank the hotel staff who looked after my husband and I after I had a bad accident, they couldn’t have done more for us, the hotel itself was lovely and in a fantastic location near to the harbour, would go back again as that was our second holiday there and the staffs kindness and care only made my husband and I say that was the place for us!

Arrived at midnight after the inevitable 1 hour dely. We had requested a room accessible via a lift as my wife has problems with stairs. Needless to say we were taken to a block with no lift and on the second floor. This was resolved and moved to Artemis block. Breakfast next morning was good with the usual selection of hot and cold food including freshly made omelettes on request. We were on a half board basis and the first night we were handed a lunchtime snack menu. When we asked why there wasnt a Buffet as advertised we were informed there were not enough people to make it worthwhile. Also told it would not be available until Sunday and it was only Tuesday! Complained to the Rep who put in a complaint but days later we were told we would not be eligible to compensation due to the fact they offered us an optional menu. That discussion is currently ongoing with Jet2! On Sunday the full Buffet evening meal was provided and was excellent.However we had eaten out for 4 nights as we did not wish to eat off the same snack menu for those nights. Room was a one bedroom apartment. Very dated but adequate. Minor problems such as no hairdryer, kitchen bin and toilet brush. They were provided but the kitchen bin mysteriously was taken back after a few days! Staff were very good especially Luciano. Although the cleaners were unfortunately poor. So be careful if you are booking this hotel next year. We arrived in mid May and full buffet service was not available until 5 days in to our two week stay. It would have been much cheaper to book bed & breakfast and upgrade when full service is resumed.

We had booked a two week break at the Basilica Holiday Resort at the end of 2024. I knew the Basilica complex, having stayed over many years at various locations in Kato Paphos. After booking the holiday, I was told about some of the reviews and was beginning to question our choice. My opinions were radically altered, when arriving after a seven hour delay due to a technical problem with our flight to Pafos I was most pleasantly surprised that not only was reception open, but after having checked in, the security person, lifted our cases and walking with them, took us to our room. I must advise you that each case weighed 22 kilos but they were carried with the same ease that I might carry a large bag crisps. The room we had been allocated was large, well appointed and clean. My only comment is that as a self catering apartment, whilst it had a small supply of coffee in sachets, which we were advised, would not be refreshed during our stay, and a teapot, there was no means of making coffee, either via a filter, a french press or even Cypriot style. Fortunately, we always pack a filter holder and filters but the initial few cups of coffee did have a slight tang of tea, in spite of several washings. Perhaps this may be rectified, either in all rooms or by request. The pool was clean and well maintained, as were the remaining public spaces, with the one exception of where cars were parked behind one building, where the large dumpsters were kept. These small criticisms apart, we had a good holiday. The resort is well placed to explore Kato Pafos and with easy access to the bus routes, Pafos town was only a short bus trip away. There are so many and varied restaurants to choose from, it would have be possible to have lunch and dinner at a different establishment every day of our two week stay.