Avis : Premium Pool Villa Pattaya

Réponse de l'établissement: Cher Shenxiankaixinhuluwa, oui, c'est exact, ce n'est pas un hôtel, c'est une location de villa privée avec une indépendance totale. Nous fournissons des serviettes supplémentaires et un service de ménage sur demande. Nous recommandons également aux clients d'étudier attentivement l'emplacement avant de réserver afin qu'ils puissent décider comment ils se déplaceront d'un endroit à l'autre. Il se trouve à seulement 10 minutes de la plage, ce qui n'est pas loin selon nous, il s'agit donc purement d'une question d'opinion. Il convient également de noter que toutes les informations pertinentes sont affichées sur la plateforme pour informer les clients qu'il ne s'agit pas d'un établissement de type hôtelier et que le ménage quotidien, le changement des serviettes et des draps sont proposés moyennant des frais supplémentaires. Nous recommandons aux clients de lire tous les petits caractères avant de finaliser leur réservation.

Réponse de l'établissement: Cher invité, nous sommes désolés que les autorités aient bloqué certaines routes. Nous essayons d'informer nos clients uniquement d'utiliser Thepprasit Soi 17, mais ils ne suivent pas les instructions, suivent leur propre chemin et atteignent un barrage routier. Il y a des travaux de construction de routes que nous ne pouvons pas changer et que nous ne pouvons pas contrôler parce que la route ne nous appartient pas. La villa que vous avez réservée est la villa que vous avez reçue. Nous avons vérifié et c'est une villa de 3 chambres. La disposition de la villa est unique, mais elle comprend exactement 3 chambres. Nous sommes désolés de votre déception et espérons avoir l'occasion de vous servir à nouveau la prochaine fois.

Réponse de l'établissement: Thank you so much for staying with us at our private pool villa. We are pleased you enjoyed your stay and we hope to welcome you again soon.

Réponse de l'établissement: Thank you so much for staying with us at our private pool villa. We are pleased you enjoyed your stay and we hope to welcome you again soon.

Réponse de l'établissement: Thank you so much for staying with us. We appreciate your kind feedback and we are so pleased you enjoyed your stay. We hope to welcome you again soon.

Réponse de l'établissement: thank you so much for staying at our private pool villa in Pattaya. We hope to see you again soon

Réponse de l'établissement: Dear Guest, we are trying to understand how you have photos of a different villa to the one that you booked. We have also contacted the platform about this case. The reservations don't match so we are unable to comment at this time. Thank you for staying with us.

Réponse de l'établissement: Thank you so much for your wonderful feedback. We are so happy that you enjoyed your stay and we hope to see you again soon.

Réponse de l'établissement: Thank you so much for staying with us. We look forward to welcoming you again soon.

Réponse de l'établissement: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay with us. Your kind words mean the world to us, and we’re grateful you chose our private pool villa for your stay in Pattaya. We’d love to welcome you back soon. Warm regards.

Réponse de l'établissement: Thank you so much for staying with us, we are so pleased that you enjoyed your stay and we are very happy to know that Kate took special care of you. We hope to see you again in the future.

Réponse de l'établissement: Thank you for choosing our private pool villa for your stay in Pattaya. We are sorry that you overlooked the location of the villa before making your booking. We apologise that the pool table is crooked, it is due to the previous guests trying to sit on it, despite us asking guests not to do so. We recommend that people bring their own toiletries to avoid any disappointment as everyone has their own preferences for toiletries.

Réponse de l'établissement: Dear Jingya, unfortunately, this is not true. First of all, the platform states very clearly that the room rate does not include any housekeeping/daily cleaning. You clearly overlooked this information. After you complained about it, we provided you with cleaning, fresh towels and toiletries completely free of charge. We challenge you to provide us with the evidence that you had to pay for such items as we can guarantee that this is not the case at all. The swimming pool has the pool pump running around 12 hours per day and is cleaned by a professional cleaning company 3 times per week. The pool is chlorinated. Perhaps your friend was sensitive to chlorine. It seems highly viable that this was an allergic reaction to something because it only happened to your friend and nobody else who went swimming in the same pool. It should be noted that it is not normal for someone to extend their stay at accommodation that they are not happy with. Normally, people will check out and not book further nights after checking in and staying. But you actually extended your stay, as mentioned in your own comments, despite being unhappy?! Lastly, it should also be noted that you were in breach of your rental agreement as you smoked inside the property, which is strictly against the rules and is a fire hazard for our property. We wish you a pleasant stay at your future choice of accommodation.

Réponse de l'établissement: Dear Fashenjingde. We are so sorry to ready your review here. The platform does state that this property is not a hotel and additional fees are required. This property is a homestay, and you are completely independent, you have to look after your own provisions and laundry, cleaning, cooking, etc. We can provide a private maid but it is an additional charge because most people who book with us want total privacy and to be left to their own devices. Regarding street lighting, this is something that is completely beyond our control. Public roads and street lights are outside of our jurisdiction and must be taken care of by the government of Thailand. May we suggest you complain the the authorities about it being dark on the road.