Torri E Merli Boutique Hotel

Oui c'est calme comme on dit. Oui c'est un bel immeuble. MAIS les installations sont médiocres. La nourriture disponible à l'heure du déjeuner n'était qu'un club sandwich ou une salade grecque, rien d'autre. Le Wi-Fi ne fonctionne pas dans certaines régions. Seulement quatre parasols autour de la piscine entière. Chaises longues de mauvaise qualité. Les chambres pourraient être plus propres. Le thé de l'après-midi n'est pas servi malgré la publicité sur le site Web. Le site Web implique des installations de spa et de massage. Ils n'existent pas. Pas de boissons de bienvenue malgré la publicité sur le site Web. Juste une fille inexpérimentée qui fait de son mieux, mais ce dont cet endroit a besoin, c'est d'un responsable qui sait gérer 5 étoiles.

J'écris rarement des critiques, mais je me suis assis sur le ferry pour Corfou après avoir souhaité que nous aurions pu rester plus longtemps, je pensais que nous devions le faire. C'est un petit hôtel de charme, un beau terrain fleuri et des parfums d'herbes. Il n'y a que quelques chambres et c'est ce qui rend cet endroit unique. Nous voulions une base tranquille pour explorer l'île. La chambre que nous avions, je crois, était leur moins chère mais toujours charmante et très privée dans son propre bâtiment! Panos est l'hôte parfait, accueillant mais pas exagéré, réservait toujours des taxis et des voyages et semblait travailler à toute heure de la journée! Nous avons eu un problème mineur et ils l'ont réglé du mieux qu'ils pouvaient tout de suite. George at Breakfast est une star et apprend quelles boissons vous aimez, etc., toujours heureux de discuter. Fani est adorable et est toujours là pour vous rencontrer avec le sourire l'après-midi. Nous reviendrons dans cet hôtel dans un an ou deux et Paxos est le plus bel endroit que j'aie jamais vu. Nous n'avons pas mangé à l'hôtel le soir car nous voulions passer nos soirées à explorer, donc je ne peux pas faire de commentaire. Le menu est petit pour la nourriture du soir. Quelques conseils si vous n'êtes jamais allé à Paxos comme nous auparavant : Nous louerons une voiture la prochaine fois, l'hôtel est à 15 bonnes minutes à pied d'une colline de Lakka et à 35 minutes à pied de Logos, ce n'était pas un problème pour nous mais nous aurions exploré plus loin avec une voiture. Les routes ne sont ni fréquentées ni agressives. Demandez à Panos de réserver une excursion en bateau pour vous. Nous avions peur de sortir notre propre bateau, mais c'était facile et la vue sur l'île et la visite de toute l'île et d'Antipaxos en valaient la peine. Nous nous sommes amarrés pour déjeuner à Mongonissi et nous nous sommes arrêtés à plusieurs reprises. Si vous voulez un repas haut de gamme, allez à la Taverna Vasillis à Longos puis au Roxi Bar pour prendre un verre. Méfiez-vous des ferries, ils sont souvent annulés en raison de pannes ou impactés par la météo. Nous sommes maintenant sur un ferry lent plutôt que sur l'hydroptère, nous sommes donc ravis de ne pas avoir de vol, mais nous restons à Corfou. Nous réserverons une nuit dans la vieille ville de Corfou à la fin des vacances lors de notre prochaine visite, donc il n'y a pas de stress!

I wanted to write about the reality in this place, as all the information on their website is completely misleading. This was my first time in Paxoi; my husband had been there in the past, and we stayed in the hotel for 11 nights. Despite the website portraying itself as a 5-star boutique hotel, in reality is more like a bed & breakfast. The building and the garden are beautiful, and for me, these are the only two positive aspects of this place. However, the rooms are dirty. Our room, in particular, was very dirty. Dust was everywhere; you could run your finger along surfaces, and it would turn black. The rubbish bin was filled with things that weren't ours, and there were dirt spots on the bedsheets and the couch. I understand that the rooms may be old, but it seems like nobody really wants to take good care of the place. Many things in the room were damaged. We did complain about the cleanliness of the room, and it did improve the next day, but there was still a lot of dust. I had to point out areas to the cleaning staff where dust remained. It appeared that the manager was unable to see it. For instance, the rack where you hang your towels was utterly filthy, and he cleaned it the next day. The cleaning staff have 7 hours to clean 9 rooms, some of which are quite large. It might be more reasonable to provide them with more time to ensure proper cleanliness, especially when new guests arrive. All the services they advertise on their website don't seem to exist. There are no cocktails, lunch, or dinner. They claim this was the case because it was end of the season, but I've read reviews from throughout the year, and many people have complained about this. The breakfast is not a buffet; it's à la carte. That's fine, but they claim it's all fresh, which is not true. Except for the eggs and fruits, everything else is ultra-processed, and nothing is homemade. There's an excellent bakery just 5 minutes away, and yet they purchase this horrible ultra-processed bread from the supermarket. The typical white sandwich bread that you can find in any supermarket. Even the spanakopita, cakes, etc., are from the supermarket and of really poor quality. All of them appear to be frozen or ultra-processed, which is not what you'd expect from a supposed 5-star hotel. There's a staff member at breakfast named George who tries to be funny but comes off as too much. He made a political joke that I found inappropriate and offensive, and I asked him to stop talking about this. However, he started shouting at me. I never returned to the breakfast area during my 11-night stay. This is not the kind of behaviour one would expect from a 5-star hotel. First, you don't make certain jokes to people you don't know because they may not want to hear certain things, and when you ask someone to stop talking about a subject, they shouldn't shout at you. The internet doesn't work, but this didn't bother me personally. However, I noticed that many guests were indeed bothered by t

From the information on the hotel website this hotel looked exactly what we were looking for. Wonderful grounds, good food , peaceful location. However when we arrived we were told the only food that was available was breakfast which we would need to pre- order the night before. There was no restaurant, no bar, no opportunity to have a snack during the day which was not what we were expecting for a 5*hotel and certainly this was not as advertised. There was no apology from the manager, just the chef had to leave earlier than expected. Whilst there were restaurants 1 km away in the delightful port of Lakka, it was down a very steep hill with no pavement or street lights- fine going down - not so great coming back up! The staff were in the main superb- very friendly and helpful, particularly during a thunderstorm when the water poured into our room in the evening, but there was no apology from the manager the next day. The waiter, chef and cleaner however were wonderful. We paid a lot of money for the 6 nights we stayed here- very poor value for money and definitely not the place to stay without transport. Yes the grounds were lovely; rooms spacious - this however did not compensate for the lack of services advertised. If we had booked with a tour company we would have asked to be moved, unfortunately we booked directly with the hotel.

Excellent managment and staff. We enjoyed our stay at Torri E Merli on the beautiful island of Paxos and will definitely stay again next summer, this time with friends. It was our first visit on the island and were pleasantly surprised.