Sheraton Petaling Jaya Hotel

Alittle disappointed... Pillows have smelled bad Window wasnt tight, could hear traffic noises / sirens from emergency vehicles

Great location and easily accessible by Grab. I arrived in KL much earlier than expected and reached the hotel at 5am. The staff mentioned that check-in was possible from 8am, but with an additional charge of RM150. Since I didn’t want to pay the extra fee, I waited in the lobby until 10am. When I finally got a room, I was told I could either have a single bed with a bathtub or a twin bed without one. Since I needed two beds, I had no choice but to take the twin room and forgo the bathtub option — even though I had booked a twin with a bathtub. After a long journey and with appointments to attend, I couldn’t wait any longer. I had requested early check-in via Trip.com beforehand, but the hotel said they never received the request. Despite the inconvenience and mix-up with the booking, there was no apology or gesture from the hotel. To make things worse, since I booked through Trip.com, I also didn’t earn any Marriott points for this stay. While I understand early check-in is subject to room availability, the overall experience was very disappointing. Other than that, room was spacious and clean. Toilet was a little small though.

Though location is not near to any food street or shopping but I like the quietness of the environment. There is a monorail station nearby and easily accessible to other parts of KL thru this way. Next to the hotel, there's a Gigi coffee and a Japanese convenient stall. Room is spacious and most important clean and tidy. All amenities provided and ironing equipment also have. Breakfast buffet is a plus. Foods variety excellent. A lot of choices to choose from the buffet table. Will come back again.

A good hotel with fitness and swimming pool on roof top. The breakfast is very good and with cross countries selections

Sheraton Hotel Petaling Jaya – Honest Review I booked 4 rooms for a recent stay. Overall, the experience was mixed. Rooms: 3.5/5. One room had no floor drain in the bathroom, which is a basic expectation. The other three had drainage, but water pooled around the toilet area—poor design or maintenance. Pool: Basic. Nothing special, just functional. Parking: Too small for larger vehicles like SUVs. Tight and inconvenient. Breakfast: 4/5. Good spread and decent quality. One of the stronger points. Staff: Excellent service throughout. Friendly, fast, and professional. 5/5. Lift: Only confusing, the system isn’t intuitive for first-time guests. Sheraton PJ has strengths in service and food, but room and facility issues affect comfort. Worth considering, but don’t expect perfection.

Big and clean room. Good quality service and good breakfast. Well maintain.