One World Hotel

L'emplacement de l'hôtel est rattaché au centre commercial 1 Utama. Le meilleur petit-déjeuner de l'hôtel et la piscine extérieure sont un hôtel parfait pour séjourner à KL.

J'avais déjà utilisé cet hôtel lors de séjours professionnels. Je suis récemment revenu dans cet hôtel après 8 ans et le Covid-19 en 2020. Séjour confortable à l'hôtel et le café du petit-déjeuner a été magnifiquement rénové. Je peux encore reconnaître un certain nombre d'anciens visages du personnel. La qualité de la nourriture est bonne. À courte distance de marche du centre commercial. Super pratique. Je choisirai certainement à nouveau cet hôtel…

A wonderful experience with this hotel and location. It's really worth what we paid. I'll definitely come back again.

One World Hotel One Utama offers spacious rooms, friendly service, and direct access to a big shopping mall, making it super convenient for both business and leisure stays. The breakfast buffet is tasty with lots of variety, and the facilities are well-kept. Sometimes the hotel can get busy, but overall I had a comfortable, enjoyable experience and would recommend

location adjoining one utama mall is very convenient with shopping and lots of food options available

First the good part. This hotel is superbly located at has a direct link to the 1 Utama Mall which is full of shops and restaurant outlets. The room is spacious and very well kept although the bed is a little too hard. Breakfast variety was also very good. The bad part. At check in, I was told there was a RM20 “deposit” payable. So I paid this in cash. At check out, I asked for the return of the deposit and was told that what I paid for was not a “deposit” but a tourism tax. I told the staff that all taxes (including the tourism tax) were fully paid when I booked on trip.com. I also showed the booking details on the app proving that the tourism tax was included in the total amount I paid for. I was asked to show the receipt before they could refund me. As I was rushing to the airport, I had to leave the hotel without the refund. The staff should be better trained to inform guests on what they are actually paying for (whether it’s a deposit or a tax). And the staff should also know from their system if all taxes have been paid for or if any excess should be collected. Not everything is a “deposit” which is highly misleading. While it was a good overall stay, this incident left a negative impression.