Monte Casa Spa & Wellness

Beautiful hotel with good beautiful beach and lots of restaurants really recommend from Uk🇬🇧

I will give you a balanced and honest review. The hotel is situated in a great spot overlooking the bay of Petrovac and close to the beach, lots of restaurants and bars. We booked this through EasyJet holidays as a package on bed and breakfast. One of the main reasons for choosing this hotel was that it was flagged up as a Spa & Wellness Hotel. Unfortunately, the indoor pool was empty and obviously could not be used all week. This was very disappointing and not what we paid for, £1,043.92, for one standard twin room (including flights and transfers in October). The breakfast was good most mornings in terms of quality, variety, and quantity. However, on the last two days, they had removed the toasting machine completely. Also, the tables were not cleared and cleaned properly between different guests using them. The hotel is definitely understaffed and the dining room cannot cope when the hotel is busy. For example, 80 guests from the Netherlands arrived on day 4 or 5 and there was a shortage of tables and some food items at breakfast time. The pool area is small but pleasant and there are sunbeds. Sun worshippers should note that this area is in the shade after about 12:30 p.m. (at this time of the year). We decided to pay for beds on the beach instead for 6 out of the 7 days which added extra cost of course. Our main complaint and concern was the very poor standard of cleaning in the bedroom and bathroom. The cleaner did change the towels each day but the carpet did not appear to have been vacuumed all week. Also, the plugs in the basin and bath were both clogged up with other people's hair to such an extent that the water would not flow out until we cleared them ourselves which was disgusting and unacceptable. If we used the top shower the water came over the top of the screen and flooded the bathroom. We did complain at reception and we also mentioned it to the lovely Manageress of the Spa who said that she was embarrassed. We also told a different receptionist again as we departed the hotel. I will forward this review to EasyJet Holidays as they need to know. With better staffing and quality control this could easily be a great hotel in a picturesque resort.

This is the worst hotel I have ever stayed in , food is terrible breakfast and dinner are horrendous . There is no staff to even run the hotel, one night due to no staff we were sent to there outside restaurant for dinner as the hotel bar and restaurant were closed as they had no staff , the food at the restaurant we were sent to was also terrible as we had paid for half board I found this disgusting service . The hotel cleaners did nothing except change the towels and replenish the toilet roll .The beds are also very uncomfortable . I don’t think jet 2 should have this hotel as it’s more like a 2 star if that . Very very dissatisfied with everything considering the amount we had pain , never again .

We arrived late at night, the super helpful security guard on duty helped us to our room and fixed a sticking lock on the patio doors. We were delighted that the hotel had kindly accommodated us to a pre requested room. It was lovely and clean, very spacious with a huge patio. We were a little surprised not to have the advertised mini bar, no cups or glasses to make hot drinks, this wasn’t an issue however as we just used some from breakfast. Breakfast was lovely lots of choice. The staff work super hard, are attentive however not overtly friendly, I put this down to a cultural difference and that’s fine - we are in their country after all - Petrovac is truly stunning and very charming and quaint - we would stay at Monte Casa again and thank you to all the hard working staff!

We booked two twins.. 4 best friends.. what we got was a twin and a double.. we went to reception to ask for a twin not double as we asked for to be told by a very rude receptionist that they were fully booked and it was not possible but they would add a single bed to our room.. we accepted this even though it was not what we booked.. our room was basic to say the least.. the kitchen area had a kettle but no cups, cutlery or plates.. our balcony was the roof!!! There was mess and rubbish piled up next to our alledged roof balcony.. dead insects and mess outside.. The bar closed at 10pm.. the pool was tiny and dirty.. the good point was that its a short walk down the stairs to the prom.. but beware the gates are locked at 10pm and then you walk round.. but nobody tells u this when u arrive.. would visit Monte***** again but not this hotel.. the receptionist is not welcoming or nice!! Very rude!!

Really enjoyed our stay at the Monte Casa. Great location - near the beach and restaurants, but still set back. Spa facilities very good, including massage and indoor pool. Pool was a good size, but a little cold. Sufficient number of sun beds, but had to be relatively quick to get best spot. The sun goes behind the hotel in the afternoon. Family room was well equipped and comfortable. Huge bed. Great views of the bay if you get a sea-view room. Breakfast was huge and varied. Loved the range of options you could have. Staff were attentive and helpful. We ate 2-3 times at the Ambassador restaurant - the a la carte restaurant for the hotel - great location right on the sea front, one of of the best in Petrovac, good food (lots of fish) and really friendly staff.

The hotel is nice, location is beautiful right by the beach. A special thanks to the chef that catered to our dietary needs. The beds weren't so comfortable.staff is very friendly. Will definitely come back.

The food was tragic. The head of the administration is uncommunicative and tactless. The places is very good. The rooms are neat, but they need to be renovated. There are few sunbeds by the pool.

Check in isn't until 3pm. We arrived at 3:30pm and had to wait for 10 minutes (with a very tired toddler) for anybody to arrive at the check in desk. I had emailed the hotel 3 times the day before to try and arrange airport transportation via the hotel email address and the hotel Instagram page, but nobody replied to me. So we paid €70 for a taxi from the airport. After our first night, we woke up the next morning to ants crawling all over my 2 year old daughter, and the bedside table was also crawling with them. I went and told the lady at reception, who was totally un-phased- no apology or anything! Very rude service! On our last day we woke up to find our daughter's diaper bag absolutely infested with ants! We were on the 4th floor so they really have an ant problem! We were only given 2 cards for pool, and only 2 bath towels in the room (there were 3 of us.) When I went to ask reception the woman was very rude, snide and unapologetic about THEIR mistake! Again, no apology given. One of the days the lady who worked in the spa came out to the outside pool area and started telling everybody- in a very rude manner- who was using their own beach towels for around the pool, that they could not. This was probably a good 70% of the people around the pool. Apparently the "rule" is that you must pay the €5 (not a deposit, you must actually pay this) and then use the hotel's own brand of towel if you wish to use a towel around the pool area. I have never heard of this in my life! Over half the people around the pool were using their own towels and were very unhappy about this rule. It was also €50 charge if you lose one of the hotel towels. I've never heard of a hotel towel costing €50... On our 5th day I went to exchange 2 of our pool towels and I was told I could only exchange them after 7 days of use- which seems a bit unhygienic to me... and also, if a hotel is not going to allow you to use your OWN towels then they should at least be prepared to give you fresh towels as and when you needed them. After I explained we had already had our towels for 5 days and 1 of them actually had bird poo on it, the woman reluctantly gave me 2 fresh ones. Pool is great, but it is in the shade from 3pm onwards. There is a outside jacuzzi but no bubbles. At 3pm on our last day, I was sat around the pool and my husband took our little girl for a walk, and so I popped quickly to the toilet... we had left all our towels and things laid out on our sunbeds, as he was going to return and I was still sat around the pool. When I came out from the toilet, I had been gone roughly 2 minutes- the lady from the spa had collected some of the sunbeds in, since it was only us and another man on his own sat out, but she also put my umbrella down. When I came back from the toilet I asked her to put the umbrella back up, she replied "yes you can." I told her I didn't know how to, and by the way, these umbrellas are huge and heavy! I asked her to help me, since I didn't k