Évaluations de YUN YING JIA ZHOU HOTEL

Réponse de l'établissement: Merci d'avoir reconnu votre hôtel! Le Sky Bar au 5ème étage de l'hôtel est désormais ouvert. Vous pouvez vous asseoir au bord de la piscine, écouter de la musique et profiter de la brise du soir soufflée par nos méduses LED. Nous attendons avec impatience votre prochaine expérience !

Réponse de l'établissement: Je suis désolé de ne pas avoir répondu à votre e-mail car le personnel de la réception n'avait jamais utilisé le courrier électronique pour répondre aux clients auparavant. J'ai été très triste de voir vos commentaires et votre lettre aujourd'hui, qui ont rappelé de mauvais souvenirs à votre voyage. Je vous présente mes excuses au nom de tous les membres de notre hôtel. Notre hôtel propose un service de prise en charge et de retour gratuit, mais c'est notre erreur qui a provoqué ce malentendu. Je jure que cela ne se reproduira plus jamais ! Maintenant, je vous invite sincèrement à visiter à nouveau l'hôtel

Réponse de l'établissement: Bonjour cher client ! Merci beaucoup pour votre soutien à l'hôtel. L'échec de vos éloges cinq étoiles peut être dû aux défauts de l'hôtel. J'espère que vous pourrez nous signaler nos défauts la prochaine fois que vous viendrez, et nous nous efforcerons de le faire. mieux. Nous servirons avec attention afin que chaque invité qui vient au magasin puisse ressentir la chaleur de la maison. Nous espérons que notre service pourra vous apporter plus de surprises et de touches. Nous attendons avec impatience votre prochaine visite !

Réponse de l'établissement: Dear Guest,We are truly sorry to hear about the disappointing experience you had during your stay with us. We sincerely appreciate your kind words about the aspects of our service that you found satisfactory, but we are deeply concerned about the issues you've raised.Regarding the incident with the anti - diarrhea medicine, this is not the standard of service we aim to provide. We have thoroughly investigated this matter. It was a serious miscommunication breakdown between our staff and you. The intention of sending the security guard was to assist you promptly, but clearly, things did not go as planned.Our staff should have been more explicit about the cost for purchasing the medicine. It was never our intention to leave you in an uncomfortable situation. We should have handled this better, and we apologize for the confusion and frustration it caused you.We value your feedback greatly as it helps us identify areas where we need to improve. Please know that we are committed to making amends and ensuring that future experiences with us are nothing short of excellent. If there is anything else we can do for you, please do not hesitate to let us know.Thank you for your understanding and patience.Best regards

Réponse de l'établissement: Dear guest,Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you had a great experience at our rooftop bar! We've put a lot of effort into creating a pleasant and inviting atmosphere there, and it's wonderful to know that it was to your liking.Regarding the breakfast, we're glad you thought it was okay overall, but we completely understand your disappointment about the coffee. A good cup of coffee is an essential part of starting the day right, and we apologize for not meeting your expectations in this regard. We've already passed your comments on to our food and beverage team, who are currently exploring options to source higher quality coffee beans and improve our brewing methods.We truly value your input and hope that you'll give us another opportunity to serve you in the future. If there's anything else we can do to enhance your stay or if you have any other suggestions, please don't hesitate to let us know. We look forward to welcoming you back and providing an even more enjoyable experience.Best regards

Réponse de l'établissement: Dear Guest,Thank you for your loyalty and for choosing our hotel multiple times! We are delighted to hear that you appreciate the convenience of our location, just a 50-meter walk from the airport.We truly value your suggestion regarding adding more Western options to our breakfast selection. Your feedback is important to us, and we will certainly review our breakfast offerings to better cater to the preferences of all our guests, including those who enjoy Western-style breakfasts.Thank you again for your continued support and constructive feedback. We look forward to welcoming you back on your next trip and hope to provide an even better experience for you.Wishing you safe travels and all the best!Warm regards,

Réponse de l'établissement: 尊敬的客人：您好！得知您覺得酒店位置極為便利，過條馬路就能到達機場，我們十分開心。儘管接待人員英語水平有限，但他們的友好態度能讓您感到賓至如歸，這也讓我們倍感欣慰。同時，您對房間的乾淨整潔感到滿意，這正是我們一直努力維持的標準。您提出的升級早餐並增加西式餐點的建議，我們十分感激。我們深知豐富多樣的早餐選擇能極大提升客人的整體體驗。我們團隊會深入探討這個建議，並研究將其融入早餐供應的可行性。我們始終致力於滿足客人的各種需求，您的反饋對我們改進服務來説無比珍貴。真心期待未來能有幸再次歡迎您入住。如果您下次入住，還有任何能讓體驗更完美的想法，歡迎隨時告訴我們。祝您生活愉快，出行順利！

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback. We are happy to hear that you found our location convenient for your flight connection and that our staff left a good impression on you.However, we sincerely apologize for the discomfort caused by the "Exotic Massage" advertisement in your room. This was an oversight on our part. We overlooked that such an advertisement may be inappropriate and suggestive to many of our guests.We take the comfort and satisfaction of our guests very seriously and we will use this feedback to improve our internal screening process to prevent similar issues in the future.Again, we apologize for any inconvenience this may have caused and hope that you will give us another opportunity to provide you with a more satisfactory experience.Wish you a happy life and all the best in the future!

Réponse de l'établissement: 尊敬的客人：您好！非常感謝您選擇我們酒店，並抽出時間反饋您的入住感受。得知員工的友好態度以及酒店靠近機場的位置為您帶來了一定便利，我們很欣慰。不過，沒能為您提供從機場到酒店的便捷交通方式，以及吸煙管理上的不足，給您造成糟糕的體驗，我們深表歉意。對於交通問題，您可以預約我們的接送機服務，為您的出行帶來便捷的體驗。同時，我們承認在執行禁煙規定方面存在疏忽。酒店已全面加強對禁煙的管理力度，不僅在客房和公共區域增設明顯的禁煙標識，還會對違規吸煙的客人進行嚴肅勸阻與處理。客房部也會在客人退房後，進行空氣凈化和異味消除，確保後續入住客人的舒適。您的反饋對我們至關重要，是我們改進和提升服務質量的重要依據。希望未來有機會再次為您服務，讓您看到我們的努力與改變，為您帶來遠超預期的入住體驗。祝您生活愉快，出行平安！

Réponse de l'établissement: Dear guest,We are overjoyed to receive your wonderful feedback! It's truly gratifying to know that our prime location, being just next to the airport, has brought you such great convenience during your travels. We designed it with the intention of making every guest's journey seamless, whether you're catching an early flight or arriving late at night.Moreover, we're delighted that you enjoyed our breakfast. Our team has been working hard to ensure a delicious and satisfying start to each day for our guests. Your compliment is a testament to their dedication.Your kind words about our service mean the world to us. We strive to go above and beyond to make your stay as comfortable and memorable as possible. Thank you for choosing us and we sincerely hope to welcome you back in the future. Have a fantastic journey ahead!Best regards,Yun Ying Jia Zhou Hotel Management

Réponse de l'établissement: Dear guest,We are overjoyed to receive your wonderful review! Your kind words about our hotel, staff, location, and breakfast mean the world to us. It is our utmost pleasure to provide a warm and friendly atmosphere, and we are delighted that our team was able to assist you during your stay.Our prime location near the airport is indeed a great convenience for our guests, and we're glad you found it to be so. We take pride in our simple yet delicious breakfast offerings, and we're happy that the noodle soup was a hit with you!We look forward to welcoming you back in the future and continuing to provide you with exceptional service.Best regardsYun Ying Jia Zhou Hotel Management

Réponse de l'établissement: Dear guest,We sincerely apologize for the inconvenience caused during your stay. We understand that the language barrier might have led to some difficulties in communication and problem-solving. We are taking immediate steps to improve our staff's English proficiency and enhance our service capabilities. We will also review and optimize our problem-solving procedures to ensure that we can better assist guests in the future. Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with a more satisfactory experience.Best regards Yun Ying Jia Zhou Hotel Management

Réponse de l'établissement: Dear guest,We are truly delighted to receive your wonderful feedback! It means a great deal to us that you had such a positive experience during your stay.Our prime location right opposite the airport is designed precisely to offer you utmost convenience, allowing you to reach us with a simple stroll after your journey, saving you precious time and energy. And we're overjoyed that our service also met your expectations. Our dedicated team works tirelessly day in and day out to ensure that every guest feels welcome and well taken care of, from the moment you walk through the door until your departure.Your kind words serve as an inspiration for us to continue striving for excellence. We look forward to welcoming you back in the future, and promise to make your next stay even more memorable. Have a fantastic journey ahead!Best regards,

Réponse de l'établissement: Dear guest, thank you for staying at XX Hotel and providing valuable suggestions. We are deeply sorry for the problems you encountered. We are sorry that we did not bring you a perfect stay experience. We will rectify the problems you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to seeing you again.