Avis : Palmetto Park Hotel & Residence

Réponse de l'établissement: Thank you so much for your full score review. We are grateful for mentioning how cleanliness our rooms are. It is great you liked the location, the pool, and the comfortableness during your stay. We hope you visit us again. Best, RedFox team.

Réponse de l'établissement: Dear Konstantin, thank you so much for your photos! It adds lot of clear information to other guests. You were staying in the 1st month when we just newly opened :) It is great to know that you liked all equipment in our room. Best, RedFox team.

Réponse de l'établissement: Dear Pape Amadou, thank you so much for your high score review. We are glad you enjoyed your stay and to know that our reception staffs were helpful during your stay. We hope for your next visit. Best, RedFox team.

Réponse de l'établissement: Dear Guest, Thank you very much for your review. We hope to accommodate you ever again. Best, Redfox Team

Réponse de l'établissement: Dear ALEXCINIA YOLLANDI, thank you so much for your review. It is great to know that you had a nice stay with us. We do hope for your next stay here certainly. Best, RedFox team.

Réponse de l'établissement: Dear guest, thank you for your generous rating and recommendation. It is great to know that our services and staffs were nice and helpful during your stay. We are grateful for your support and hope to have the opportunity to host you again. Best, RedFox team.

Réponse de l'établissement: Dear Olga, it is great to hear that you did not regret booking the room with us :) In any case, we are sorry that our DND signs were arrived later than your stay but we did have them now from late April 2025. We are also sorry for the shortcoming of the cleaning but we will definitely improve for a better service. Lastly, we are thankful for your compliment regarding the peaceful surrounding in the hotel and the new condition of the room. We look forward to your return. Best, Redfox team

Réponse de l'établissement: Dear Valentine, we would like to genuinely apologize to hear that there was an unpleasant experience during your stay. When you reached to the front desk for an assistance, we did thoroughly investigate the situation with the housekeeping team and housekeeping supervisor. Unfortunately, we did not find an indication of a misbehavior by our team. We are also not allowed to open guest's wardrobe and could clean the room in general only. Moreover, there was no information indicating that the safety box was broken so it is impossible that there was any inappropriate action as mentioned. Consequently, we are afraid that our establishment was unable to prove this concern and offer a compensation. Also, we would like to ensure that our staffs are trusted and they follow strict standards of honesty. Once again, we are truly sorry that the solution did not meet your expectations. Yours sincerely, RedFox team.

Réponse de l'établissement: Dear ZUKHRA, thank you so much for a full score review and we do appreciate your compliment regarding the room, the location, and the services from our staffs. You can count on us to maintain the quality service we’re known for ;) Best, Redfox team

Réponse de l'établissement: Thank you for your kind review. We are so glad you enjoyed the newly renovated room, the fully equipped kitchen, and especially the rooftop pool. We understand that the distance to the beach might not be ideal for everyone. In any case, we hope to have the pleasure of welcoming you back again in the future. Best, Redfox team.

Réponse de l'établissement: Dear Igor and Tatiana, thank you so much for your kind words! We are delighted to hear that you enjoyed the peaceful atmosphere, the cleanliness of the apartment, and the fantastic view from the pool. We are sorry regarding the lack of a nearby store as the establishment is in the middle of the alley, most of the shops are in the main road which takes 5-7 mins walk. We still look forward to your return. Best, RedFox team.

Réponse de l'établissement: Dear Guest, Thank you very much for your review. We hope to accommodate you ever again. Best, Redfox Team

Réponse de l'établissement: Dear Tze Bin, thank you so much for your kind review. It is our pleasure to hear that you liked our clean room and the peacefulness of the location. Thank you for your recommendation to others and we look forward to your next visit here. Best, RedFox team.

Réponse de l'établissement: Dear MY THUONG, we would like to thank you for your high score to our hotel. We are a bit surprised to hear that there is a noise during your stay since we are not connected to the main road, and the nearest bar is 1 km away from our place. In any case, it was a pleasure having you with us, and we hope to welcome you back again soon. Best, Redfox team.