Hotel Plaza Playa

Sei obbligato fare 4 passi per raggiungere il centro, in più guadagni in tranquillità .

I booked an airbnb that gave me directions to this hotel. I was not able to contact the airbnb hosts but the friendly staff at Plaza Playa went above and beyond to find this airbnb. They spent a couple of hours in total helping me. I'm financially struggling at this moment and the best I could do was tip $10 but damn... this hotel and the people were so nice and helpful I will book with them in the future. When I say "above and beyond" I mean this was some hard work they didn't have to do but they did it and with a smile. Top notch!

Cleaning staff is the best they keep rooms and the bathroom of the room very clean. And they are sooo welcoming and friendly!!! : ). Requested room w / 2 balconies was told already taken , there 11 days not once was there someone in that room . I know because they put me in room next to it never once was used . And cleaning staff asked me" why didn't I get that room? you have for the last 2 yrs." Not thanked for returning for the 3rd time or even acknowledged that we have been there before by reception staff . Reception staff has been the same for 3 yrs yet cleaning crew remembers me . The Ugly Reception staff Water pressure is super low if you have long or thick hair it will never rinse , I always bring a big 60 oz cup to rinse hair with water is almost always always COLD in shower in the morning. Only took 1 hot shower in the morning all others were cold. Wifi only works in hallway or if standing next to entry door to room. So if you need a place w / AC , clean ,and don't spend much time in room it's great ! It is in walking distance to EVERYTHING food, shopping (Walmart& Mega ) ,beach money exchange , 5ta but I try to stay away from there . Like I said I will return just wish reception was more welcoming. reception Doesn't have to kiss my butt but please be a little friendlier w/out us you don't have a job. Side note tip If you want to eat at EL FOGON on the corner and don't want to have to wait because at dinner there is always a wait . There is one to the north of hotel about 4-6 blocks and one to the south also about 4-6 blocks . They are both just as good and busy but rarely a wait and if so no more that 10 min as opposed to an hr on the corner

I had the opportunity to stay in Playa del Carmen for 1 more night and I returned to this hotel, and actually it costed me like 650 pesos (approx USD 30), last time I stayed here was 4 years ago and the price per room was double. However, I find very good deals in Booking, I really wanted to book through your webpage but the other companies have cheaper prices, not sure why_ I hope I have the time in the future to book through your own webpage so you do not have to pay any commission to another company. Good hotel, clean, friendly, and I can even park my car inside the premises for more security. Thanks I will definitely return.

La peor atención posible, reservé 2 noches con Hoteles. com 1 y 2 de agosto pago anticipado y sin posibilidad de cancelar, la aerolínea cambió el vuelo del 1 al 2 y como dije no pude cancelar y ya había pagado, cuando llego la noche del 2 me dice la persona que atendía recepción que no tiene disponible mi habitación pues no llegué el día uno y todas las habitaciones están ocupadas. Le pido entonces que me regrese mi dinero para irme a otro hotel y me dice que eso lo tengo que ver con la agencia, le explico que el hotel está recibiendo el dinero de la agencia y que no debió asignar mi habitación ya pagada y que si puede reembolsar pues esta cobrando doble por la habitación, me dice que no puede hacer nada, le pido hablar con el gerente y nunca me comunico. En resumen son abusivos y ladrones

me quedé sólo una noche y siempre lo he encontrado limpio y bueno, lo unico malo ésta vez es que nos tocó una habitación del lado donde descargan los camiones ggrandes y estuvo prendido hasta las 2am y el ruido se escuchaba. Pero en general si lo recomienod si hacen tours como Xcaret, CIrque du Soleil, u otros tours. Yo siempre he querido reservar con el hotel directamente pero cuesta 1,500 pesos habitación doble y ppor Booking cuesta 920 pesos. Deberian igualar el precio de Booking y me gustaria reservar con ustedes directamente. Gracias