I booked my son and his family a week's stay at this motel for a getaway because they have two other roommates and they don't ever have much privacy. I should mention that my son's wife and daughter are Latino. I paid with my credit card. While they were checking in, they grabbed a cart to put their luggage on. The owner grabbed it away from them and said it had to stay in the front by the desk. Otherwise, they checked in without incident. I received a text message in the middle of the night from my son, saying that they woke them up in the middle of the night and told them that they needed $100 EXTRA deposit or else they had to check out by 9 a.m. Keep in mind, the room for the entire week was already paid for. I called the front desk at 5 a.m. and the manager told me that I needed to call back at 9 a.m. I told him that he told my family they would need to vacate the room (I already paid for) by then unless I sent another $100. He just kept saying that he was asleep and I needed to call back. At 9 a.m. on the dot, I called and told him I shouldn't have had to put another $100 down as the room was paid for in full, but he said that the deposit was just in case there were damages to the room. He said that upon checkout, I would be refunded the $100. I gave him my debit card number and paid it. All seemed to be fine. The next night they said they were able to use the pool and relax (they both work two jobs, so I was happy they could enjoy some peaceful time with my granddaughter). They next three days they were told they could not use the pool because it was being maintained. The pool doors were open to others though. The next day they used the pool, they experienced such severe chemical burns, they could hardly sleep. They complained to the front desk and were told that it was their fault as they were told not to use the pool. Shouldn't the doors be locked if it was not safe to swim? During their week stay, housekeeping only came to clean and give them fresh towels and linens ONCE! They also NOT ONCE received the breakfast that their website says is included every morning during their stay. They checked out before 11 a.m. on Saturday, January 21st but I have yet to see my refunded $100. I telephoned the motel and spoke to the same man (who I assume is the manager/owner) and he said (from what I could make out as he has a thick accent) that the sheets were all dirty so my $100 was going to replace them? He said there was garbage all over the room. I know my family and KNOW that they are not messy people AT ALL!! In my opinion, the manager saw skin color and is prejudice against Latino people. I have filed complaints against this motel for their dangerous facility, lack of advertised amenities, and racism. STAY FAR AWAY FROM THIS MOTEL!!!! ESPECIALLY IF YOU ARE A PERSON OF COLOR!!!!
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