Évaluations de Ekho Lake House

Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at EKHO Lake House Polonnaruwa, especially the comfort of our rooms, the elegant English-style furniture, and our serene lakeside setting. We appreciate your comments about the shower temperature and pool size, and we will take them into consideration for future improvements. It’s also great to know that you found our location convenient and enjoyed dining at our restaurant. We hope to welcome you back for another memorable stay soon! Best regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

Réponse de l'établissement: Dear guest, Thank you for sharing your experience at our historic lakeside Rest House. We are delighted to hear that you enjoyed your stay and found our establishment to be beautifully restored and maintained. It's wonderful to know that you appreciated the serene location by Polonnaruwa's wewa and that you found our rooms to be well-appointed and comfortable. We take pride in providing a high standard of service, and we're thrilled that our team was able to make your stay enjoyable with their friendly and efficient hospitality. We're glad you enjoyed the dining experience in our gorgeous dining room with stunning lake views. It's fantastic to hear that you savored the delicious dinner options and found our menu to offer a variety of choices. We're also pleased that you had the opportunity to relax and enjoy a drink from the bar either in the lounge area or on your private terrace. Our proximity to the ancient sites and the museum makes exploring the area convenient for our guests, and we're glad you found it convenient for your visits. Thank you for considering our establishment exceptionally agreeable and beautiful. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Nuwan Wijerathne GENERAL MANAGER EKHO LAKE HOUSE POLONNARUWA

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and take them very seriously as they help us to continually improve our services. While we're glad to hear that you enjoyed aspects of your stay, such as our picturesque infinity pool with its stunning view of the lake, we're sorry to learn that you encountered cleanliness issues in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such lapses are not repeated in the future. Your comfort and satisfaction are of the utmost importance to us, and we will take all necessary steps to rectify this. Regarding the lack of deckchairs, we appreciate your feedback and will certainly take it into consideration as we strive to enhance our guests' overall experience. We're always looking for ways to improve and provide additional amenities for our guests to enjoy. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Warm regards, Nuwan Wijerathne Resident Manager EKHO LAKE HOUSE

Réponse de l'établissement: Dear Sir / Madam, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again. Warm Regards, EKHO Hotels & Resorts Management Team

Réponse de l'établissement: Dear Guest, Greetings from EKHO Lake House! With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. Thank you for sharing this positive review. We appreciate our location here in EKHO Ella just as much as you do. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well standing ++++. We strongly believe that fresh, high-quality ingredients make all the difference in every food we prepare in high standard. Thank you once again for your stay and your valuable feedback and look forward to welcoming you back to our hotel EKHO Lake House in the future.

Réponse de l'établissement: Dear Valued Guest, Thank you so much for your kind words and recommendation! We are thrilled to hear that you and your friend enjoyed your quick snack at EKHO Lakehouse Polonnaruwa. Our team strives to provide excellent service alongside delicious food, and it’s wonderful to know that we succeeded during your visit. We look forward to welcoming you back for another relaxing experience soon! Warm regards, Nuwan Wijerathne Resident Manager, EKHO Lakehouse Polonnaruwa

Réponse de l'établissement: Dear Guest, Thank you so much for your kind words and glowing review! It was our absolute pleasure to host you at EKHO Lake House Polonnaruwa. I will be sure to pass along your compliments to Chef Chaminda, Priyantha, Wasantha, and Isuru – they will be delighted to know they made your stay so memorable. The tranquil beauty of Parakrama Samudra truly makes our property special, and we’re thrilled you were able to enjoy it. We hope to welcome you back for another relaxing retreat in the near future! Safe travels! Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

Réponse de l'établissement: Dear Guest, Thank you for your wonderful review! We are delighted to hear that you had such a relaxing and memorable stay with us at EKHO Lake House Polonnaruwa. The serene views of Parakrama Samudra, the tranquil ambiance, and the proximity to the ancient ruins truly make our property unique, and we’re thrilled you enjoyed these special aspects during your visit. It’s especially heartwarming to know that this was your second time staying with us, and we’re so grateful for your continued trust and appreciation. Your kind words about our food, hospitality, and the friendly nature of our staff mean the world to us. We are so glad to have been a part of your getaway and hope to welcome you back for many more visits in the future. Warm regards, Nuwan Wijerathne Resident Manager, EKHO Lake House Polonnaruwa

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the stunning location, the cleanliness of the hotel, and the comfort of your room. We also appreciate your comments on the pool, although we acknowledge that it is on the smaller side, and we strive to provide a tranquil setting for our guests. However, we are truly sorry to learn about your experience with the food during your stay. We take guest feedback on food quality very seriously, and we regret that the buffet and à la carte meals did not meet your expectations. We apologize for any inconvenience caused, particularly regarding the temperature and preparation of some dishes. We have already shared your comments with our culinary team to review and improve our food offerings. Additionally, we are concerned to hear about the tummy upset that some members of your group experienced. Please rest assured that we follow strict food safety protocols, but we will certainly review our food handling and preparation processes to ensure that such incidents do not happen again in the future. We value your feedback as it helps us continue to enhance our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you once again for bringing these points to our attention. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa