Évaluations de Ekho Lake House

Réponse de l'établissement: Dear guest, Thank you for sharing your experience at our historic lakeside Rest House. We are delighted to hear that you enjoyed your stay and found our establishment to be beautifully restored and maintained. It's wonderful to know that you appreciated the serene location by Polonnaruwa's wewa and that you found our rooms to be well-appointed and comfortable. We take pride in providing a high standard of service, and we're thrilled that our team was able to make your stay enjoyable with their friendly and efficient hospitality. We're glad you enjoyed the dining experience in our gorgeous dining room with stunning lake views. It's fantastic to hear that you savored the delicious dinner options and found our menu to offer a variety of choices. We're also pleased that you had the opportunity to relax and enjoy a drink from the bar either in the lounge area or on your private terrace. Our proximity to the ancient sites and the museum makes exploring the area convenient for our guests, and we're glad you found it convenient for your visits. Thank you for considering our establishment exceptionally agreeable and beautiful. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Nuwan Wijerathne GENERAL MANAGER EKHO LAKE HOUSE POLONNARUWA

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and take them very seriously as they help us to continually improve our services. While we're glad to hear that you enjoyed aspects of your stay, such as our picturesque infinity pool with its stunning view of the lake, we're sorry to learn that you encountered cleanliness issues in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such lapses are not repeated in the future. Your comfort and satisfaction are of the utmost importance to us, and we will take all necessary steps to rectify this. Regarding the lack of deckchairs, we appreciate your feedback and will certainly take it into consideration as we strive to enhance our guests' overall experience. We're always looking for ways to improve and provide additional amenities for our guests to enjoy. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Warm regards, Nuwan Wijerathne Resident Manager EKHO LAKE HOUSE

Réponse de l'établissement: Dear Sir / Madam, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again. Warm Regards, EKHO Hotels & Resorts Management Team

Réponse de l'établissement: Dear Guest, Greetings from EKHO Lake House! With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. Thank you for sharing this positive review. We appreciate our location here in EKHO Ella just as much as you do. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well standing ++++. We strongly believe that fresh, high-quality ingredients make all the difference in every food we prepare in high standard. Thank you once again for your stay and your valuable feedback and look forward to welcoming you back to our hotel EKHO Lake House in the future.

Réponse de l'établissement: Dear guest, Thank you for sharing your experience at our historic lakeside Rest House. We are delighted to hear that you enjoyed your stay and found our establishment to be beautifully restored and maintained. It's wonderful to know that you appreciated the serene location by Polonnaruwa's wewa and that you found our rooms to be well-appointed and comfortable. We take pride in providing a high standard of service, and we're thrilled that our team was able to make your stay enjoyable with their friendly and efficient hospitality. We're glad you enjoyed the dining experience in our gorgeous dining room with stunning lake views. It's fantastic to hear that you savored the delicious dinner options and found our menu to offer a variety of choices. We're also pleased that you had the opportunity to relax and enjoy a drink from the bar either in the lounge area or on your private terrace. Our proximity to the ancient sites and the museum makes exploring the area convenient for our guests, and we're glad you found it convenient for your visits. Thank you for considering our establishment exceptionally agreeable and beautiful. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Nuwan Wijerathne GENERAL MANAGER EKHO LAKE HOUSE POLONNARUWA

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you enjoyed your stay at our small boutique hotel with its stunning views over the ancient lake and its convenient location near the UNESCO Ancient City of Polonnaruwa. It sounds like you had some amazing wildlife sightings from the hotel! We're delighted that you found the restaurant to be excellent, with a variety of meal choices that impressed you during your three-night stay. We're sorry to hear about the issue with your room not being cleaned throughout your stay. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will address this promptly to ensure it does not happen again. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another delightful stay in the future. Best Regards, Nuwan Wijerathne General Manager EKHO LAKEHOUSE POLONNARUWA

Réponse de l'établissement: Dear Sir / Madam, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again soon. Warm Regards, EKHO Hotels Management Team

Réponse de l'établissement: Dear Guest, Thank you so much for your lovely review! We’re thrilled to hear that your stay at EKHO Lake House Polonnaruwa was magical and that you enjoyed the serene lake views and lush surroundings. It’s wonderful to know that our staff's attentiveness helped make your experience special. We truly appreciate your high recommendation and look forward to welcoming you back for another tranquil escape! Best regards, Nuwan Wijerathne EKHO LAKE HOUSE

Réponse de l'établissement: Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the luxurious and spacious rooms, as well as the great view of the lake from both the rooms and the pool. It’s fantastic to know that our location was ideal for exploring Polonnaruwa and that our meals and staff met your expectations. Your recommendation means a lot to us, and we’re thrilled that you loved your stay. We look forward to welcoming you back for another luxurious experience! Best regards, Nuwan Wijerathne EKHO LAKE HOUSE

Réponse de l'établissement: Dear Guest, Thank you so much for your fantastic review! We’re thrilled to hear that you had such a great experience and that you enjoyed the beautiful setting by the manmade ancient lake, as well as the fresh and scenic views. It’s wonderful to know that you appreciated the well-furnished rooms, the cleanliness, and the amazing 180-degree lake view from our restaurant. We’re also glad you enjoyed our fusion cuisine! Our team strives to provide attentive and helpful service, so we’re pleased to hear that they made a positive impact on your stay. We would love to welcome you back and hope you’ll have the chance to stay a bit longer next time! Warm regards, Nuwan Wijerathne EKHO LAKE HOUSE