Golden Prague Rooms

In the city centre, 5 min walk to Astronomical Clock. Stay at family room, the room is spacious to host 4 people. Its also near Kafka statues, helpful receptionist. For water kettle need to ask to receptionist as they dont provide it in the room.

Very spacious and luxurious rooms which was very unexpected for the relatively low price I paid. Location was incredible with a very short walk to the main square. Overall I would definitely return to this hotel when I next return to Prague.

DO NOT STAY HERE IN SUMMER!!! The rooms do not have aircon. It is super uncomfortable in the room and impossible to sleep. You are given one pedestal fan which does not do too much. It was that bad my partner and I had to sleep naked with wet towels on our bodies all night and we’re from Australia so we’re used to the heat but this was terrible. The reception staff are not very friendly or accommodating. I asked if we were able to get another fan at all and she replied ‘ no we do not have one’ I then asked ‘you don’t have any spare fans anywhere?’ She then bluntly said ‘no’ I then said ‘so there are people in every single room in the hotel’ she replied ‘yes’ I highly doubt that every room had people in there but anyway. I always try to smile and be friendly to everyone and a few times I smiled at the cleaners and just got a rude death stare. The walls are also super thin and you can hear everyone coming home and struggling to unlock and slamming their doors all hours of the night. Not a pleasant experience, makes us not want to come back to Prague because of the bad experience we had.

I was at this hotel on Christmas last year(2022). I don’t know were to start since it was one of the worst experience that i have had during my trips. Starting with the initial delusion. I mistakenly did a booking but instead of December 2022 i did it for 2023, ok my mistake but since it was with one year timeframe i asked to the girl at the reception if she could help me in a kind of way, i would like to emphasize that she was speaking during all the time to me in English, but when i asked to her for help she started to say that she don’t understand what I was saying but was insisting to cancel my booking as i wouldn’t go there in 2023. Anyway, only after we decided to stay there, as we were tired and we paid and signed everything, the girl at the reception told us that the room was at the last floor (if i’m not wrong the place had 6 floors) but the elevator was not working. Based on the other ratings i understood that i wasn’t the first to had the same luck. Anyway, after getting in touch with booking they told that the booking could be deleted with wave of fee if the hotel will accepted. After asking the girl at the reception for this type of help since i said to here the booking was for 12/2023 and obviously it could be re-booked again, she again started to say that she didn’t understand what i was saying but started to convince me to cancel the booking (without the fee wave) in order to let it free for the others. Obviously i didn’t accept and then i ask if i could have the manager contact in order to write them and to clarify the situation. The same day that i wrote to them i got the answer one week later and they only help was to change date or the name of the people that will stay there but obviously after the treatment that i got from this hotel i don’t think I will go twice there or even suggest to my friends because the treatment that we got from this staff was not the best or at least comprehensive. Anyway we stayed there but we couldn’t sleep during all the night since it was so noise caused by the water in the radiator. The next day when we told at the reception about this problem they only answer was we were open your could come. I don’t know how easy is for them doing 6 floors up and down without elevator at midnight. Because in this kind of 4 stars hotel wasn’t even the phone inside the room in order to call the reception. And don’t read in their webpage when they say that have slippers and hairdryers because they don’t have it. Hope anyone would not have the same delusion and to find this kind of service.

Best hotel for a stay in Prague. It is close nearby a lot of interesting places to visit when I Prague and the hotel itself is so nice. Comparing to the price you really feel like you are living in a 5 states hotel. The people is nice and the room gets cleaned every day with new espresso capsules for your morning. I will be coming back!

The check in process was so simple and quick. The room was so cute and cozy. This hotel had one of the most comfortable hotel beds that I have slept in. The location was amazing and everything was walking distance from the hotel. Only complaint is that the door was hard to open. You have to fiddle with the door for a few minutes to figure it out. But, other than that our stay at this hotel was great and I highly recommend staying here if you are staying in Prague!!

Noise all Night untill 7am! If you dont need sleep this is the best place to stay in Prague. The location is Nice during the Day but screening drunk people from a club downstairs all week is NOT great. No aircondition. But newly renovated Apartments