Crest Hotel

I have no words for the people who work here, helpful, attentive, trying their hardest to make sure that you are happy. Pretti, Mikaela, the restaurant stuff, the chef, everyone is amazing. Well all of them except one. The food is wonderful, the rooms are outdated and do smell like you have left the laundry in the washer wet for days. BUT, Who starts power washing after midnight?! How is that even a thing? I woke (jumped is more accurate, scared me in my sleep) up from the noise at 00:30, called the front desk, asked if they are doing any work during that time and the response I got from Pat (I think), was "yes they are power washing the fans, it's gonna continue till 02:00, they are not gonna stop.". In the rudest way possible. And hang up without let me say a word. And since then not one person has reached out to me, to apologize. You are a hotel. How about you let us sleep at night! Also, please change your mattresses. All of our rooms (I think we had 7-8 rooms) have the springs of the mattresses come out, or the pillow top is complete wrecked with huge dents. Since you charge 250$ a night I think good mattress should be your No 1 priority. Yes the view is spectacular, most of your staff is unbelievable polite and so so kind. Power wash at 00:30 in the morning... next to the rooms.... no words. The 3 stars are only due to your staff. 99% of them are amazing!

Wouldn’t recommend! Poor customer service , had to tell the front desk clerk to stop talking over me , seen more parking lot than “harbour view” which is what we picked , had to call and argue for binoculars and or to switch our room, which are not two queen beds , they’re doubles very small very bouncy and on wheels… super hot in the rooms altho they’re putting in AC , the uncomfortable beds and ratty bedding isn’t worth it. Not to mention the ton of garbage we found from the previous guests, DONT LOOK UNDER THE BEDS, we also found garbage in the window seat stuffed between the cushions. Upon checkout the woman behind the desk was texting and didn’t notice me for a good 7 mins. Super out dated and the carpets stink. 2/10 only because when we got binoculars we seen some eagles and the moon… which I was told that we didn’t get binoculars because we are not full harbour view which is what I booked! But my sister was staying at the same time in a north harbour room but got binoculars.

Horrible rooms! Smelt musty as soon as we entered, turned the a.c on and there's black looking mold in it. I'm going on 8 months pregnant and had our 3 yr old with us and he was instantly sneezing. Just got off ferry at midnight and ended up driving home to Kitimat instead of staying there. Staff were nice but rooms were horrible.

We stayed here for one short night after arriving on the ferry pushing midnight. the hotel has an air of classiness abt it but for what you get I would suggest a bit pricey. The room was clean, comfortable and definitely offered a good sleep. However there was no complimentary breakfast, or pool/hot tub or sauna that I was aware of. So one did not feel they got a good bang for the buck. The resturant put up a decent breakfast with a nice view of the harbour but again a bit pricey. I have no complaints abt the stay but would likely look at a couple other decent places here before looking at the Crest again on a return visit, based mainly on the steep price.

My husband and I stayed in this hotel for three nights while we were on a vacation in British Columbia. We arrived at the hotel about midnight after a wonderful sixteen hour ferry ride from Port Hardy. The check in was quick and efficient and we were in our water view room in no time. The room was a little on the small side, but it was comfortable and the beds were comfortable, too. We ate in the restaurant for two dinners and two breakfasts and the food was very good. The view of the water and surrounding scenery is especially nice from the restaurant. All the people who work at the hotel were very pleasant and helpful, especially the people at the front desk. There is an onsite laundry which I very much appreciated.

The hotel is nice but once you get into the room, the beds are worn out, everything is very used. It’s really not a nice hotel room. The pictures they post are from like probably when the hotel opened. Because everything is very used. Almost $300 a night and they allow drunk people to be absolutely ridiculous and not stop it. The front desk people are not helpful. I would never stay in this hotel ever again.

It was our 50th high school reunion and many of us stayed at the Crest, our banquet was at the Crest and we enjoyed many very nice meals there. The staff were friendly and efficient. The rooms and whole building were clean and well kept. I even got to do my own laundry at a good price. The views from the lounge and the dining room are spectacular.

I always love staying at the Crest. It is a beautiful hotel, the people are amazing and it’s in a great location. Angie E is always friendly and welcoming and her team at the front are always pleasant. In Charlie’s lounge, the best of the best are there to help. Bren and Brenda behind the bar are amazing at what they do and always friendly. Bonnie and Trevor always please everyone they serve and I always see their customers leaving with a smile.! All very knowledgeable and make you feel welcome from the moment you step in

I have enjoyed most of my stays at this hotel in the past but I mostly came in the fall or winter, but to my surprise on this trip, in June, my room had no AC. And the front staff could of cared less that I was not happy. There only response was that room has no AC which was obvious as that's why I was calling them! I must say if I have a choice in the future of staying here in a room with out modern features, vs another Hotel, it would not be here. I would also recommend my work colleagues to confirm they have a room with AC before staying here. I guess As long as I come in the winter, I will be ok. The hotel has new ownership and I hope this is not a sign of the things to come.