Stayed in the hotel with 2 kids for literally 1 night, we had a flight at 3am in the morning. Staff - extremely unprofessional, rude and indifferent. I left my bag in the taxi before arrival with all the documents and asked for some help from the side of the hotel - the guy at the checkin didn’t even know the number of the reception in order to update the Uber driver. After that, we initially booked a queen sized room through ***********, however after so many inconvenience decided to check with the front office if the room was assigned right. They said that they are overbooked and gave us a twin room instead. Which was really odd, but even then I just asked for a printed sheet with a stamp from manager about actually being overbooked on that date in order to come back to *********** support about this matter later. The girl at the FO pleasantly said “yes sure”. After 5 mins came back to pick the paper asked and was rudely rejected by the other girl from reception, saying they will not give me anything. Moved us to the other room, which was exactly the same. It was 10pm, we were tired. Came back to FO, who said it’s a different room with queen sized bed (thought they were overbooked and didn’t have any rooms????). They said that in my first room I had 2 beds, and in the new one 1 big one. I confirmed that in my first room it was already 1 big one and not 2 twin beds. They rudely said ‘no, we’re lying. Lately, barged into our room, saw ACTUALLY 1 BED AS WE STATED, and said ‘look, as we said, 1 bed’. Staff bluntly lies, stays disrespectful and indifferent. AND AFTER THIS, went back to FO to ask for breakfast boxes for me and my kids being ready at 2 am, since we payed for breakfast. FO said ‘okay’. At 2am - no boxes. And only the phrase - you should have asked in the evening. Which I did. Awful unprofessional service. Truly surprised. However I see through reviews - I am not the only one who was completely disappointed with the staff.
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