Mixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
We had an outstanding stay at The Fellows House Cambridge, Curio Collection by Hilton,
made even more memorable by the excellent service from Nish. From the moment we arrived, Nish went above and beyond to ensure everything was seamless and comfortable. Her professionalism, attention to detail, and warm hospitality truly stood out and elevated my experience. It’s rare to come across someone who takes such genuine care of guests, and Nish’s dedication made me feel valued and well looked after throughout my stay.
I highly recommend this hotel, not only for its great facilities but especially for the exceptional service provided by Nish. We’ll definitely return!
Hôtel à proximité de Cambridge City Center,Cambridge100 % des visiteurs choisissent cette zone
IInvité2025.04.15
We had a lovely stay at this hotel — the location is excellent, just steps away from the Maths Bridge and a punting station, making it perfect for exploring Cambridge. The staff were warm and welcoming throughout, and the breakfast was delicious with a great variety. We also had a nice view from the balcony, which made the stay even more enjoyable. Would definitely stay again!
The Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
This hotel is very spacious and suitable for family travelers. The hotel provides Dove brand shampoo and body wash.
Parking is also free. Suitable for self-driving travelers.
The family room was quite big with good air-conditioning and shower pressure but had no fridge. There was a decently sized swimming pool and the saunas were excellent especially the steam room which was hot and wet enough. For dinner, the starters were very good with various choices; unfortunately the steak of £37 was totally over-priced and over-rated. The breakfast was fair and didn’t have hot chocolate/chocolate milk.
L'hôtel est très confortable et très confortable.
L'hôtel est situé à une très bonne position, à distance de la rhume et de la boule du centre-ville, mais très proche de la pop-in et de la pop-out quand il faut.
En général, nous avons eu un excellent temps à Holiday Inn Peterborough.
Le service de la réception est très enthousiaste, inviter à dîner, etc., le petit-déjeuner est également très bon, l'environnement est bon
Bien
97 évaluations
7.7/10
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9.2/10
Excellent
IInvitéWe had a lovely stay at this hotel — the location is excellent, just steps away from the Maths Bridge and a punting station, making it perfect for exploring Cambridge. The staff were warm and welcoming throughout, and the breakfast was delicious with a great variety. We also had a nice view from the balcony, which made the stay even more enjoyable. Would definitely stay again!
IInvitéWe had an outstanding stay at The Fellows House Cambridge, Curio Collection by Hilton,
made even more memorable by the excellent service from Nish. From the moment we arrived, Nish went above and beyond to ensure everything was seamless and comfortable. Her professionalism, attention to detail, and warm hospitality truly stood out and elevated my experience. It’s rare to come across someone who takes such genuine care of guests, and Nish’s dedication made me feel valued and well looked after throughout my stay.
I highly recommend this hotel, not only for its great facilities but especially for the exceptional service provided by Nish. We’ll definitely return!
IInvitéMixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
CCarrie SohThis hotel is very spacious and suitable for family travelers. The hotel provides Dove brand shampoo and body wash.
Parking is also free. Suitable for self-driving travelers.
IInvitéThe Hotel was clean and helpful - although many staff seemed a little less that informed - the rooms were clean but cold at night turning the heating up didn’t help - the amenities over Christmas and new year were not as advertised- and the restaurant closed over this period so bar meals on laps were the best they could offer except breakfast which was good. Food other than breakfast was a poor selection little to offer for children or someone with diabetes so we had to eat out a lot despite being pre charged for meals.
The swimming was good but times advertised were not adhered to and no one knew times - and the rules very varied.
Once in the pool it was clean and warm.
Overall on our 2nd visit - first was better I think perhaps Christmas period is not a family period in which to spend time here.
SSkyeDinnerThe family room was quite big with good air-conditioning and shower pressure but had no fridge. There was a decently sized swimming pool and the saunas were excellent especially the steam room which was hot and wet enough. For dinner, the starters were very good with various choices; unfortunately the steak of £37 was totally over-priced and over-rated. The breakfast was fair and didn’t have hot chocolate/chocolate milk.
IInvitéMy husband and I enjoyed our stay. The jacuzzi was lovely and the sauna + pool too. Breakfast was good and hot. Large rooms and friendly staff. Would stay again.
KKyere-AdomahL'hôtel est très confortable et très confortable.
L'hôtel est situé à une très bonne position, à distance de la rhume et de la boule du centre-ville, mais très proche de la pop-in et de la pop-out quand il faut.
En général, nous avons eu un excellent temps à Holiday Inn Peterborough.
MMichaelwang81Le service de la réception est très enthousiaste, inviter à dîner, etc., le petit-déjeuner est également très bon, l'environnement est bon
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