The Swan House by Heimaleiga

This was our 2nd stay after a 2 nights tour between. As the first one, good location and clear check-in instruction was provided. Fast feedback from reception, though it was via online chat, we got the missing bedding and towels delivered to our room. However... The room is very off from what we expected. We booked a superior studio as we wanted a bigger room for 3 adults spending 4 nights. Sadly we got a corner attic room no.407. I'm the shortest with only 160cm, and hit my head 4 times when going to bed in the first 2 days. My son got a plainful swell when he got up the 2nd morning. The slanting ceilings left and right of the sofabed are very dangerous. They are so low and have sharp corner edges. It's like staying in a cave as half of the room we can only reach bending our backbones. The lowest wall is only 70-75cm barely 20cm higher than my handcarry suitcase. The hotel insisted that the room is under their superior studio category which can accommodate 4 adults as per Booking, and they replied to update more details in the room descriptions. I attached some photos in case you would like to take reference before update from hotel. Somehow the photos were not posted in Booking review...

We have just arrived home from a lovely stay in Swan House, room 108. It had everything we need and the location was super, just a few minutes walk to bus stops and rainbow street etc. The shower was so good. The only slight negative was the room was very warm but that didn't take away from giving this apartment 5 stars. I would recommend it and would stay again.

The apartment room was very nice — clean and spacious, and the mini fridge was helpful. The location is terrific, and the room was pretty quiet. The only reason I didn’t give the property five stars was mainly because it was advertised as a location with a reception desk — i.e., and actual person. In fact, management response to a question on this point (admittedly from a few years ago — but it should be removed if inaccurate or misleading) specifically confirmed as much. It’s possible that the management equates having access via email or text or phone (for the first two means, you may have to wait a bit to hear back) as 24-hour reception, but I don’t. I intentionally booked this because I wanted a person on site for safety and convenience reasons. It is truly more of an apartment — no daily service; take out your own trash and wash any dishes you used, or risk a “fine.” People should also be aware that the TV is app-based and a bit temperamental — it repeatedly kicked me off, and I wasn’t able to access any TV channels. But I contacted them via text, and it always got fixed before very long. Also, nearly every other person I ran into was having issues with the door codes, as did I. Just know going into it what to expect, be patient, and it’ll be fine! It really is a nice and convenient property — just be aware it’s not a hotel.

The Swan House was an excellent choice of hotel. Although it’s not a traditional hotel, there is no receptionist, and you will be given a code to get into the lobby and your room. We arrived in the early hours of the morning. Having reserved to check in the night before we were able to go directly to our room. We had booked a basement apartment and it was very spacious. We had a private bedroom and a very large living space that had room even after the sofa bed was pulled out. The bathroom had a large shower that had amazing water pressure. Body wash, shampoo, conditioner, and hand soap were all included. The kitchenette had a small fridge and a stove top. I do wish there had been a microwave, but we were able to make do without it. Location was excellent. A couple block from the main shopping street, a couple block from bus stop #14 for tour pick ups. There is an amazing bakery near the bus stop that we picked up breakfast from. Many other restaurants were nearby. On checkout day you are asked to clean up the room some, trash and dishes. There is a closet to leave your luggage in near the lobby. We left our bags there to explore a bit more and returned to pick them up before heading to the bus stop for the airport shuttle. We did have a few minor issues but were contacted back via email in minutes and everything was quickly sorted out. We would definitely recommend this hotel.

We had a terrible experience, unfortunately. We tried to change our booking, one week before we were scheduled to arrive. We were bounced between ******* and Swan House, each company blamed the other for the problem, and in the end we were charged for the extra day, even though we did not check in until a day later. We still don't have our money back, now almost six weeks after our trip. Once at the property, the shower drain was clogged and overflowed into the bathroom. We called for maintenance, but no one ever came. Too bad because was otherwise a great location and cute room.

Check in was a nightmare. There is no desk like other hotels. No check in instructions arrived by email or text. When I called, no one answered. Miraculously, someone called back about 20 minutes later and emailed the check in instructions. Worse, the check in email did not mention that the room we were assigned was *not accessible* from the address of the place. It was on another street entirely, and an inconvenient walk with a bunch of luggage. The room was great. Very spacious, nicely furnished. We made use of the stovetop several times. The bed was super comfy. Great pillows. Super convenient location. Parking is not so convenient, but normal for street parking in a city.