We stayed at Antico Borgo for 3 nights in a balcony room. At check in we didn’t even get a “hello” and we were told to leave our passports with reception for 15 minutes whilst we go to our room. The room was quite hot, we were on the fourth floor and the thermostat displayed our room at 26 degrees. We were unsuccessful in turning the air con on so we asked reception if they would kindly help us work out how to put it on! We were told that it was “policy” that they couldn’t put the air con on until June. I explained that this wasn’t outlined on their website or on any booking sites, so I’d advise that if you don’t sleep well in the heat and it’s not the summer, then don’t stay here! Despite that, the room was spotlessly clean and the breakfast had a good selection. Coffee was not good at all but there is a coffee machine in reception where they make better coffee. We had an issue where the parking card we were given would not work and therefore we had to pay more at the car park than what we expected. Staff were good with trying to help/sort this out for us but we gave up in the end. I’m not entirely sure where the 4th star comes in here as this is a 3 star at best. Reasons being; no coffee/tea amenities in rooms, no refill of water bottles after the first night, no air con during May, no refills or replacements of shower gel, soap and shampoo (even when we ran out) and numerous staff on their personal phones throughout the day. Overall, if you’re looking for something basic and clean, this is the place for you. If you’re after something a little extra as a 4 star, it is not. We enjoyed our stay but there are just a number of things which could easily be changed to make this a great 4 star hotel.
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