Hébergements Marriott à Riyad

It’s very comfortable room and good facilities, delicious food and cafe as well. Very friendly staff and helpful to all needs guests.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

J'ai eu un contrôle étonnant en service, nous avons été parlés avec extrêmement politesse, le membre du personnel Abdullah qui nous a vu nous a été si utile, nous avons été demandé si nous voulions dîner au restaurant qui était grand comme nous avions faim après un vol très occupé. La chambre était de la taille parfaite. Le lit était confortable et donc un bon sommeil suivi. La chambre était doucement de fruits complimentaires, quelques snacks, chocolats et de l'eau. La chambre avait une douche et des toilettes disponibles si vous en avez besoin. 10/10 sur la propreté. Très proche de l'aéroport serait certainement recommandé et resterait ici à l'avenir.

特意選了這個區域的萬豪~ 跟想象中一樣，硬件設備很好，房間也很乾凈，住的也很舒適，就是沒有定到合適的含餐套餐，有點遺憾。