Hôtels 4 étoiles à Riyad

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

L' expérience était vraiment bonne et agréable , surtout les récepteurs étaient extrêmement aimables et le personnel était rapide avec tout ce que mes amis et moi avions besoin

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.

Je voudrais remercier sincèrement M. Abdullah à la table de front pour son service vraiment gentil et attentif. Il était toujours chaud, patient, et fait que chaque interaction se sent facile et accueillant. Je suis très reconnaissante de son hospitalité et de son attitude positive.

The hotel is great, loved the size of the room, amenities, cleanliness, and comfort is on point for the price. The reception and check in process is smooth, bilingual support can be an additional point but the communication is still 👌. The room service and house keeping is also great. However what can become a nuisance quite easily is that the hotel claims to have a parking but it stays full so you have to park around the hotel and it is a busy area hence it gets a bit difficult. Moreover, for now the paid parking meters are here but they are not charging yet, once they do .. it will be more difficult to park outside the premises of the hotel. The other downturn for me personally is the size of the commode in the bathroom. Room for improvement here as not only the commode sprays water everywhere while flushing but the bidet makes alot of noise. Over all, I may come back to the hotel for the peace And quiet in the room, lobbies, and the size of the room but the parking can be a down turn for me.

Le personnel de la ville a été très bien accueilli et très attentif. Un remerciement spécial à Arwa Albousy, le superviseur du Front Office, qui est allé au-dessus et au-delà pour garantir notre séjour était parfait. Elle a organisé une belle mise à niveau de sa chambre et nous a même surpris avec un gâteau délicieux dans notre chambre, ce qui a fait de notre célébration encore plus spéciale. L'hôtel est bien entretenu, avec des chambres confortables et des chambres d'excellents équipements. Je recommande vivement à tout le monde de trouver un séjour agréable à Riyadh.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

L'hôtel où Riyadh habitait est un bon état d'environnement et de santé. Le cygne n'a pas été réservé après son séjour. Je n'ai pas trouvé d'hôtel et Trip.com pour communiquer deux jours avant de changer de chambre. . . Le petit déjeuner est également possible, la position n'est pas loin des attractions, en général OK

Dans l'ensemble, ce fut un plaisir de rencontrer des personnes comme Moataz Mersal. Il nous a toujours accueillis chaleureusement, ma femme et moi, au restaurant Nakheel. Excellente cuisine et service impeccable ! Bravo ! Raghad (service clientèle) a également donné à ma femme de précieux conseils concernant la sécurité et les itinéraires en métro pour se rendre au Musée national, etc. Un grand merci aussi à Montaser et Ahmed ! Le personnel du bar et de la salle de sport était aux petits soins ! 👍 En revanche, l'équipe d'entretien ménager a besoin d'une formation. Pendant quatre jours et trois nuits, ils ont oublié de réapprovisionner les chambres chaque jour ! Nous avons dû les appeler sans cesse ! 👎

Situé en plein centre de Riyad, cet hôtel bénéficie d'un accès facile aux transports en commun et se trouve à proximité de centres commerciaux et de restaurants. Bien que ses installations soient assez simples, il offre un bon rapport qualité-prix.