Hôtels 4 étoiles à Riyad

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.

I would like to sincerely thank Mr. Abdullah at the front desk for his genuinely kind and attentive service. He was always warm, patient, and made every interaction feel easy and welcoming. What stood out most was how naturally he cared about guests’ comfort — nothing felt rushed or transactional. His support made my stay feel much more relaxed and personal. I truly appreciate his hospitality and positive attitude.

I recently stayed at Novotel Riyadh Sahafa to celebrate my 10th wedding anniversary, and I must say, it was an unforgettable experience! From the moment we arrived, the staff was incredibly welcoming and attentive. A special thanks to Arwa Albousy, the Front Office Supervisor, who went above and beyond to ensure our stay was perfect. She arranged for a lovely room upgrade and even surprised us with a delicious cake in our room, which made our celebration even more special. The hotel itself is well-maintained, with comfortable rooms and excellent amenities. The late check-out option allowed us to enjoy our time without feeling rushed, which I truly appreciated. I highly recommend Novotel Riyadh Sahafa to anyone looking for a pleasant stay in Riyadh. Thank you to the entire team for making our anniversary memorable!

La location est parfaite à proximité de KAFD, c'est ma première fois au Centro Waha, le service est super, l'hôtel est propre et tranquille.

La position de l'hôtel est bonne, la décoration est relativement nouvelle, l'hygiène est également possible, le petit-déjeuner est possible, le repas local est difficile à manger, le gâteau à pain d'oeuf iogurt. À l'entourage de l'hôtel est bon

Hôtel génial ! La chambre est spacieuse, le lit est doux et très confortable. La chambre dispose d'un bureau de travail avec stationnement. Les toilettes et les bains confortables sont disponibles. La location est légèrement loin de toutes les principales attractions touristiques, donc gardez cela à l'esprit. Il restera certainement ici si vous voyagez à Riyadh.

L'hôtel est très bien, a complètement dépassé les attentes et la communication pour le départ tardif s'est déroulée sans problème.

Le centre de la ville est très confortable.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.