Hôtels 4 étoiles à Riyad

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.

Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation. Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience. I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.

I had a wonderful stay at this hotel. The location is excellent—it’s just a short walk from both the metro and bus station, making it very convenient to get around the city. There’s also a mall and a supermarket right across the road, along with plenty of restaurants to choose from. The hotel was very clean, and my room was spacious, comfortable, and spotless. The staff maintained the room well throughout my stay, making it a relaxing place to come back to after a long day. Overall, I highly recommend this hotel for its great location, cleanliness, and spacious rooms. I would definitely stay here again.

La chambre est plus petite, la salle de bains est plus petite, il n'y a pas de son.

La position de l'hôtel est bonne, la décoration est relativement nouvelle, l'hygiène est également possible, le petit-déjeuner est possible, le repas local est difficile à manger, le gâteau à pain d'oeuf iogurt. À l'entourage de l'hôtel est bon

L'hôtel est très bien, a complètement dépassé les attentes et la communication pour le départ tardif s'est déroulée sans problème.

Kind staff and good location. Clean. Everything is good except uncomfortable pillow.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.