Etruska Luxury Trastevere

In the truest sense of the word, my experience was unbelievable. I’ve never been treated so horribly by any establishment and I mean that by a wide margin. On the final leg of our trip, we were to return to Rome for one final night before our return flight home. Due to an ongoing ground-handler strike, we were informed by our airline that our flight to Rome was canceled and that we would need to seek alternate arrangements. As such, we changed plans to depart Italy a day earlier (ahead of the strike) and would need to cancel our hotel stay. When I messaged the inn I was immediately met with vitriolic language. Though I never once returned the hostility, the hotel personnel proceeded to berate me and make disparaging comments about my background and character. Even after I assured the attendant that I was never seeking a refund but rather just informing, the verbal onslaught continued (see the included screen shots) I wish I had even a lackluster review about pillows or the view to share. Instead, I can only say that the true nature of whomever manages the WhatsApp account of this establishment shone through brightly. In good conscience I could never recommend that anyone stay here and genuinely hope that the staff is addressed directly and promptly. An absolute nightmare of a person.