Avis : Hotel NH Collection Roma Palazzo Cinquecento

Réponse de l'établissement: Dear Guest,Thank you immensely for taking the time to share your wonderful feedback! Your kind words brighten our day and truly mean the world to us.We sincerely apologize for the delay in assigning your room upon arrival. It is never our intention to inconvenience our guests, and we deeply regret any inconvenience this may have caused you. Please know that we are continually working to improve our processes to ensure that such occurrences are exceedingly rare.At our establishment, providing exceptional service is our top priority. We take great pride in offering a 5-star experience, and part of that commitment includes accommodating early check-ins whenever possible to enhance the comfort and convenience of our guests. Your understanding and patience are greatly appreciated.We're delighted to hear that despite this hiccup, you still had a wonderful stay with us. Your recognition of our efforts and your kind words regarding our staff's kindness mean a great deal to us. Rest assured, we will pass on your appreciation to our team members, who will be thrilled to hear they made a positive impact on your experience.Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back for another exceptional stay in the near future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know. Wishing you all the best until we meet again!Giusi Gabriella Antenucci - Guest Relations

Réponse de l'établissement: Cher invité, Nous vous remercions d'avoir choisi le NH Collection Palazzo Cinquecento et d'avoir consacré du temps à partager vos commentaires sur votre précédent séjour. Nous en profitons pour aborder un aspect qui pourrait nous empêcher d'atteindre notre objectif ultime : offrir expérience mémorable à tous nos invités. D'un autre côté, notre équipe a été attentionnée et désolée pour les désagréments rares que vous avez rencontrés liés aux travaux de construction à proximité de notre hôtel. Nous espérons vous accueillir à nouveau pour une meilleure expérience dans un avenir proche. D'ici là, meilleurs vœux et joyeuses fêtes. .Tahesin Shaikh - Relation clients

Réponse de l'établissement: Cher invité, merci d'avoir choisi le NH Collection Rome Palazzo Cinquecento et pour votre avis que nous apprécions beaucoup. Nous sommes très heureux d'apprendre que votre expérience avec nous a été agréable et formidable, nous avons hâte de vous accueillir à nouveau dans la Ville éternelle ! Meilleurs vœux, Chiara GuoRelations Clients

Réponse de l'établissement: Cher invité, merci d'avoir choisi le NH Collection Rome Palazzo Cinquecento et pour votre avis que nous apprécions grandement. Nous sommes très heureux d'apprendre que votre expérience avec nous a été formidable, garantir la sécurité de chaque client dans notre hôtel est un devoir, n'hésitez pas à nous faire part de toute autre opinion ou suggestion afin que nous puissions nous améliorer pour une meilleure qualité. J'ai hâte de vous accueillir à nouveau dans notre belle Ville éternelle ! Meilleurs voeuxChiara GuoRelations Clients

Réponse de l'établissement: Dear MC Yan,It's wonderful to hear that our hotel's location met your expectations and added value to your stay. A convenient location can make such a difference when traveling. Our goal is always to provide an enjoyable and comfortable stay for our guests, and we are glad we could achieve that in your case. We look forward to welcoming you back soon.Best regards.Nice MucaveleGuest Relations ManagerNH Collection Palazzo Cinquecento

Réponse de l'établissement: Dear Zhang,Your kind words have certainly brightened our day. It is delightful to hear that our strategic location close to the train station made your travels in Italy easier. We are also glad that you enjoyed our breakfast offerings. Providing a convenient and pleasant stay is our primary goal. We look forward to welcoming you back on your next visit to Italy!Best wishes,Irene Lanfranco Guest Relations TeamNH Collection Palazzo Cinquecento

Réponse de l'établissement: Dear Orrachun, Your feedback is invaluable to us. It seems that your experience with the provision of drinking water in your rooms did not meet your expectations. Ideally, we aim to ensure that all our guests have access to ample necessities for their comfort and convenience. Your remarks give us an opportunity to reflect on how we can continue to improve our services. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back in the future.Nice Mucavele - Guest Relations ManagerNH Collection Palazzo Cinquecento

Réponse de l'établissement: 親愛的客人，非常感謝您對我們酒店位置、房間、景觀和早餐的善意評價。 很高興聽到您喜歡我們的設施和美食所體現的獨特的意大利風格。 我們的目標是為所有客人提供方便愉快的體驗，我們很高興您在入住期間感受到了這一點。 我們期待您的再次光臨並繼續為您提供最好的服務。 此致。Nice Mucavele - Guest Relations ManagerNH Collection Palazzo Cinquecento

Réponse de l'établissement: Dear Guest,It is wonderful to hear that you found our location to be so convenient during your stay with us. We strive to provide an ideal experience and it seems like we were able to achieve that for you. It is always rewarding to hear such positive feedback! Best Regards.Nice MucaveleGuest Relations ManagerNH Collection Palazzo Cinquecento

Réponse de l'établissement: Dear Guest,Thank you for choosing our NH Collection Roma Palazzo Cinquecento and for your time, sharing your feedback about your previous stay with us in the eternal city.We thank you for the aspects mentioned regarding the cleaning for improvement purposes as we look forward to welcoming you back to create better memories in our beautiful Rome. Our kindest regards, Nice Mucavele - Guest Relations Manager

Réponse de l'établissement: Dear Guest, thank you for choosing NH Collection Rome Palazzo Cinquecento and for your review which we highly value. We are so glad to hear that your experience with us was great, can't wait to welcome you back in our beautiful Eternal City! Best wishes, Chiara Guo Guest Relations

Réponse de l'établissement: 尊敬的客人，首先，我們很高興得知您喜歡我們飯店靠近火車站的便利位置。 此外，我們很高興您發現我們的房間和浴室寬敞，因為我們始終致力於為客人提供舒適寬敞的住宿。我們很高興聽到您對我們的工作人員及時解決您在入住時遇到的管道問題感到滿意。 我們的團隊致力於確保快速有效地滿足客人的需求。 我們也很高興聽到您喜歡我們為表達歉意而提供的甜點和香檳。 然而，我們很遺憾聽到您在房間和浴室設備的清潔方面遇到的問題。 您所期望的高標準清潔度正是我們努力為所有客人提供的。 如果您在入住期間沒有獲得這樣的體驗，我們深感抱歉。我們注意到您關於入住期間缺少新床單的回饋。 我們想向您保證，我們的目標是定期提供新鮮的床單，對於此次的任何疏忽，我們深感抱歉。最後，我們很高興您對 NH 酒店的整體體驗是積極的，我們希望我們能夠繼續成為您在歐洲旅行期間的住宿選擇。我們重視您的回饋，因為它可以幫助我們更好地了解我們的優勢所在以及我們需要關注的領域。 我們希望有機會歡迎您再次光臨並改善您先前的體驗。此致。Nice MucaveleGuest Relations ManagerNH Collection Palazzo Cinquecento

Réponse de l'établissement: Dear Jiqimaojiadejiqimao,Your kind words have certainly brightened our day. It is delightful to hear that our strategic location close to the train station made your travels in Italy easier. We are also glad that you enjoyed our breakfast offerings. Providing a convenient and pleasant stay is our primary goal.We look forward to welcoming you back on your next visit to Italy!Nice MucaveleGuest Relations ManagerNH Collection Palazzo Cinquecento