Avis : Sudima Hotel Lake Rotorua

Réponse de l'établissement: Kia ora,Merci pour votre retour honnête et vos commentaires positifs sur votre séjour chez nous. Nous nous excusons pour la gêne occasionnée par la fermeture de la piscine et apprécions votre compréhension.Vos commentaires nous sont précieux et nous espérons vous accueillir à nouveau pour un autre séjour agréable.Ngā mihi, Awatere DouglasDirecteur de l'hôtel

Réponse de l'établissement: Kia ora Stephen,Thank you for your 8 out of 10 review. We’re glad you enjoyed our team and found them welcoming. The geothermal activity in Rotorua does bring a distinctive sulfur smell, which is stronger in certain areas, and we appreciate your understanding. We hope to welcome you back again soon.Ngā mihiAwatere DouglasHotel Manager

Réponse de l'établissement: Kia ora Wailing,Thank you for your great review and rating.We’re pleased to hear you found our reception friendly and helpful, and that our convenient location with stores nearby added to your stay.We look forward to welcoming you back again soon.Ngā mihiAwatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for the thoughtful feedback and great rating! We're glad you enjoyed your stay and really appreciate your suggestions — from room amenities to facilities like the pool and gym.We'll take these on board as we continue to look at ways to enhance the guest experience.We hope to welcome you back again soon!Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for your wonderful review and perfect rating.We’re delighted to hear you had a marvelous stay and enjoyed our customer service and food.We look forward to welcoming you back soon.Ngā mihiAwatere DouglasHotel Manager

Réponse de l'établissement: Kia ora Crystal,Thank you so much for your awesome feedback! We're thrilled to hear that our kaimahi made such a positive impact on your stay — especially our receptionist and the breakfast team. We'll be sure to pass on your kind words to them.We appreciate your notes about the lift and room cards — your patience is appreciated.Thanks again for your recommendation — we hope to welcome you back soon!Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora Saiyad,Thank you for the wonderful 10 out of 10 rating. We’re delighted your family had a great time and that you enjoyed your stay. We look forward to welcoming you back on your next holiday.Ngā mihiAwatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for taking the time to share your feedback. We're pleased to hear that you had a good stay overall. We do apologize for the issues you encountered with the bathroom facilities and the delay at check-in. We understand how important it is for rooms to be ready on time, and we’ll work on ensuring this doesn’t happen again in the future.Regarding the stained bath tubs, we’d like to mention that some rooms may have slight sulphur staining, which is an effect of the natural environment here in Rotorua. While we work to maintain the quality of our rooms, we appreciate your understanding of this unique aspect of the area.We hope to welcome you back soon for an even better experience.Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora keniofdavalley,Thank you for sharing your feedback. We're glad to hear that you found the hotel clean and fine for your stay. We appreciate your comments regarding the overall facilities and understand that some areas may feel dated despite recent renovations. Please know that we are continuously working on improvements to ensure our guests have the best experience possible.We hope to welcome you back soon and provide an even better stay.Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for your feedback and for highlighting the great location of our hotel! We're glad to hear that you found the room clean and comfortable and that you enjoyed the nearby amenities.We do apologize for the disturbance caused by noise and the strong sulphur smell. As you mentioned, Rotorua's geothermal activity can sometimes create a noticeable sulphur odor, which we understand can be overwhelming for some guests.We appreciate your understanding and hope you’ll consider staying with us again.Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for your feedback! We're pleased to hear you enjoyed our great location. We look forward to welcoming you back in the future.Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for your wonderful review! We’re thrilled to hear you enjoyed our prime location near the lake. We appreciate your feedback about the carpark and apologize for any inconvenience caused by the renovations. We're glad to know that overall you had a positive experience and hope to welcome you back for another great stay.Ngā mihi,Awatere DouglasHotel Manager

Réponse de l'établissement: Kia ora Mi Li, We're pleased to hear that you enjoyed the beautiful scenery near Lake Rotorua. Your feedback is important to us, and we'll explore ways to address the concerns that you have raised. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Ngā mihiAwatere DouglasHotel Manager

Réponse de l'établissement: Kia ora,Thank you for your feedback. We apologize for the issues you experienced with the condition of your room, particularly the toilet and shower head. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests.If there's anything else you'd like to discuss or if you plan to stay with us again, please feel free to reach out. We appreciate your feedback and hope to improve your impression of our hotel in the future.Ngā mihi, Awatere DouglasHotel Manager