Bird Rock Beach Hotel

Outdated, beach not at the property - but next to it (probably have to pay for it), not in the city centre - you need a car

We had the opportunity to stay at Bird Rock in March with my daughter who was there on business. The resort is typical old school Caribbean but very comfortable. When we checked in the staff assisted us with our luggage and showed us to our room. Our room was clean, comfortable, and provided everything we needed, apart from bathroom amenities like shampoo, lotion etc. The views from our rooms were of the Caribbean Sea and were fantastic with excellent sunsets every night. The resort was undergoing some needed renovations and additions while we were there, the addition of a beach club and restaurant on the water is something that we really loved. The staff was awesome and always had a smile for us, they worked very hard and always treated us like family. The grounds are well kept and full of beautiful plants, there are however some maintenance issues that need to be addressed with the rooms and buildings. In our room and the adjoining room, the sliding glass doors to the balcony needed to be fixed as they were difficult to operate, and the locks did not work. The rooms need to be updated and some attention paid to details like cables that were just hanging out of the wall with no wall plates. The pool was clean and there were plenty of lounge chairs, also some shade if you wanted to get out of the sun. They were just finishing the new swim up bar which will be a welcome addition to the pool area. Although the bathrooms functioned properly and we had hot water and good water pressure, they could use an update to the plumbing fixtures. Some new bath towels are needed, bathroom amenities like shampoo and lotion would be a good addition. Beach towels would also be a great addition. The things that will bring us back to Bird Rock are the staff and the owner Mr. Richards who made our stay so special.

Very nice scenery. Well located. Weirdest experience. No entertainment, no music, no veg food, giant community centre hall but nothing booked or going on, not even a cupboard with board games. When asked if there was entertainment or karaoke they responded as if i was the entertainment going to sing and dance for everyone 🤣🤷‍♀️. This I could be hired to do but no one had a guitar. Nothing to do but beach that might have belonged to another establishment? 🤣🤷‍♀️ currently confused. Room has kitchenette with no bowls, flipper or salt or pepper. No band aids. Staff could be friendlier perhaps BUT still having fun and adjusting. 😊 Guests are super frendly as well as the townfolk. Trying to entertain myself with things I don’t already do at home 🤷‍♀️. Still learning ❤️

I wish I can give this place 0 stars. I went there end of the year cause my friend was staying in that area (bird rock), and the hotel seemed to be closest to her. When I arrived, I had to wait outside for 30 mins cause no one was there to check me in. The office lights were off. When I got to my room, the it wasn’t as described in the pictures. The curtains were torn and old, bathroom wasn’t the best condition, my sliding door couldn’t close properly, and on top of that NO HOT WATER. After my second night I complained about the hot water, and I was offered a different. When I moved to the other room, there still wasn’t hot water, and to add insult to injury, my door knob came out when I returned from the party. I text the property and the lock could get fixed until after 9AM. It was such a horrible experience. At that point, I cancelled the second half of my reservation and booked a different hotel. The next morning I saw the owner Mr. richards, I approached him and he said he doesn’t know how all these issues are happening, and he doesn’t want to hear anything more from me. He was very rude and unwilling to help my issues. He said, I’ll be going somewhere else anyways. The lock was fixed and i was leaving the next day, I asked them to fix the hot water and no response. The manager wasn’t any help neither. I requested a refund cause of the horrible experience, the manager lied and said that they moved me to another room. Thankfully I have screenshots of messages cause we communicated via text on WhatsApp. The only GOOD thing at that hotel were the two women that worked at the restaurant Brighteye and Alexis. They made my breakfast good, they were very kind to me. They tried their best to make me feel better, but it’s only so much they could’ve done. I appreciate those women very much. Outside of them, it was a nightmare and the worst hotel I ever stayed at.

Not easy to find if you arrive by car...no indications and a terrific road.If you have heavy luggages there's lots of stairs and the distance from reception to your room could be longer than you can imagine (no one helps you)No restaurant, just a delivery service from restaurants near you.Breakfast to ameliorate.People so friendly and perfect housekeeping.Great view on the ocean.

An out of the way hotel with idyllic views of the sea and mountains, lovely or you think. This is a hotel where the dolphins housed in pools in the facility below, leap of out the ocean to catch a glimpse of the poor unsuspecting patrons of the Bird Rock Beach Hotel about to royally rinsed out of their hard earned cash. There is a pool but don’t sit still in it or you will notice the scum that settles on your skin and then think about the distinct lack of chlorine. They advertise Wi-Fi but that doesn’t mean in all areas or all of the time. Meeting with the owner to discuss concerns is to experience a relic for a by gone era who definitely thought women should be seen and not heard. Dismissive and elusive speaking, with him was like trying to carry sand in a sieve. The owner claimed to have provided an upgrade so in fairness to all parties it should be mentioned in my review, however swapping out a queen sized bed for a moth infested sofa bed, even if the room came with a microwave didn’t seem like an improvement to me. He had taken our money and that was all he was interested in. Whether his establishment provided the services advertised on *********** was not his problem. “I am not interested in hearing a litany of things wrong with this place….if you want to leave just go!” Not what you want to hear when you are thousands of miles away from home without hot water, patchy Wi-Fi, having to collect scratchy towels from your old room, and it taking two people to drag open the patio door (to the sea view) and our only fire exit. Oh and did I mention the cockroaches? On the ceiling in the bath, in the doorways. I digress. The website stated at the time we booked that there was a restaurant available to provide breakfast only however this has not been open since Covid 19. Instead you are handed a phone and told to call a food delivery service, the first day they let you watch the dolphins from owners office in the hope you don’t get too angry that they have misrepresented themselves. The days after that, it is up you as there aren’t any phones in the room and if you’re international traveller and stuck in one of their Wi-Fi less rooms and don't have transport arranged, your in trouble. Feral animals (ok cats) roam the hotel. The staff tell you different stories about why things are malfunctioning, why the lighting didn't work or why the walls were crumbling. I don’t think I need to say it, but I will, I can’t recommend it , do not stay here. We had to check out long before our stay was due to be over and got our money back for the remainder but as far as I am concerned were not compensated for our horrendous experiences.