Hôtel Roquemont

Booked the Roquemont for a weekend of snowmobiling. 4 days before making the 10 HOUR drive to the hotel, I messaged the hotel to confirm snowmobiling conditions. No answer.....In fact, they never answered my message until AFTER we got there. 3 days before arrival, I called the hotel and asked about the conditions. It was VERY difficult to understand the operators report, but she assured us going "Nord" that the conditions were beautiful. On the day of our arrival the trails have not been groomed in over a week with absolutely terrible conditions - so bad that damage to your snowmobile was highly likely. We rode for 90 miles with overheating, etc... and simply destroyed trails. All they had to do was answer my questions before we drove up there and be honest, but they never did, and they actually were deceitful. It was so terrible my friend and I left and drove another 10 HOURS back home later that day. 20 HOURS in the vehicle. I kindly spoke to reception requesting to have a manger call and discuss the matter with me. Here we are a week later and no reply and billed nearly $350 US dollars for a room we never even stayed in. These people will apparently stop at nothing to get your money. I have over 75,000 miles of snowmobiling experience, stayed here before and have been literally everywhere else imaginable snowmobiling. I've never experienced anything remotely close to this kind of "hospitality" in my life!

Terribly disappointing! We have been here 2-3 times per year for several years and this time was a great disappoin**ent. Our bathroom had hair on the walls when we arrived. We asked for coffee pods for the room Nespresso machine and were told we had to pay for them. We tried to order take-out crepes for our 12 year old for breakfast and were told it would be 30 minutes to make a single order of children’s menu crepes because they had a group of 30 in the dining room. We were told all they could offer her within 30 minutes was toast or banana bread. We put the “make up room” sign on our door when we left at 10am. When we returned at 3:30pm the room was still not cleaned and it was a hassle to even get clean towels or mugs at this point. The soap dispenser was empty and we finally found a chariot of supplies and refilled it ourselves. To be clear, we come to this hotel often and spend hundreds at the restaurant/bar in addition to our room fee; we are not coming here to get $2 worth of free coffee...). At $200/night, we expect much better service. Would not recommend.

We stayed in the mini chalet. Amazing spot with hot tub. Access to the pool. Great restaurant and beer at the Roquemont. The hiking and mountain biking trail are right there. It was an amazing vacation all around.