Residence Inn San Diego Rancho Bernardo/Scripps Poway

Clean, friendly staff, priced for average people. Breakfast is a BIG disappoin**ent, food cold (sausage patty like it was sitting out for hours even though they just opened), but let's be honest, at most "free" breakfast bars you usually get what you pay for. If they'd put some trash cans in the stairwells people wouldn't have to trip over trashbags left in halls.

I stayed here before. So I figure staying here again. This time is not good at all. I even looked at different rooms to see if the other room is better but we just stayed where we were. The odor of the room was muggy (dirty laundry). The chair in the living area had torn holes. I think its from the table, and couch being drag on that particular sides. Comparing to the other rooms (3 rooms). All of the other rooms chairs has the same torn. 2 other rooms even have the couch torn where the chair and cough touches together. One room even have the refrigerator door uneven/ loose. This place has seen better days. Maintainers and maids needs to do a better job

i had stayed here before when the kids were younger and have a good memory of this hotel but it was very sad to see how it is running so poorly now. the front desk person was very unpleasant to us, when we greeted him with smile and all. he had hard time finding our reservation i don't know why. lol then he said we have 2 bedroom unit and both rooms have queen beds, when in actuality one room has a king bed and the other has queen bed. he said "well, i haven't seen any of the rooms"??? then called someone to ask. very unprofessional. usually when i check in, i'm offered a gift for being a titanium member, when he didn't mention anything about it, i just asked, may i have the gift? he said here have a water, then i asked may i have points instead, then he had to call to ask someone about it... it was just kinda weird that the front desk had no idea what he was doing. when we went to our room, we found a huge spyder in one of the bathtub and the tiles and the bathtub looked like it needs changing. i think it's not the housekeeping's fault. the rooms actually need some work done. there were mold looking things on the walls. we're home now and i have bug bites all over my back and legs... this is really unacceptable. i'm calling marriott to talk about the problems i had after writing this review.

It’s a very basic hotel, friendly staff, but nothing great. Rooms are spacious. The breakfast is included but typical ‘chain restaurants’ kind. I would want to skip it next time. The AC made very loud noises all night. There was no lotion in the bathroom/room. The toilet was dirty.

We love this location because it is part way between the San Diego Zoo and the Safari Park and we are members even though we live in Chicago. This time we brought another couple with us who have never been to the area. We we so excited to show them around the area. Imagine our delight when we were able to get a two bedroom unit. We loved the privacy of two separate bathrooms and the kitchen in the middle was the perfect layout. The staff couldn't have been more attentive and accommodating. We will definitely be back. Thankful for a wonderful stay. Highly recommend this location.

We stayed in a one bedroom suite with a ‘king’ size bed but the bed was a size full at most. My husband is 6 foot 2 and his legs hung off the end of the bed. It made for an uncomfortable night of sleep. We specifically picked this hotel because they said that they had king sized beds when we booked it and we need the extra space since we’re both tall. It’s disappointing to see that the advertising was false, especially since guests are likely to be upset upon arrival so it’s a silly thing to fib about. We talked to the concierge about changing rooms, but she said that all of the beds were the same size and insisted that our bed was in fact a king. Had we known that they’d mislead us, we would have picked another hotel down the road that at least had queen sized beds. Otherwise the room was very clean, the property is quiet, and if you don’t need larger than a full sized bed then it’s a great place to stay.

Every single person went out of their way to make sure we were comfortable. The room was immaculate, bed comfortable, charging stations on night stands & kitchen equipped with everything needed to eat in if so desired. Of all the amenities, we enjoyed the full breakfasts & fresh fruit available every morning the most. Thankyou for a great experience! .Note to Elma : You oversee a well-run hotel.

The hotel itself is fine - good location, rooms nice enough - but I was taken aback by how at odds with concept of a loyalty program the management’s conduct was. I booked a two-week stay for my family here using the Marriott points I’d collected. On arrival, I asked if the upgrade sometimes offered to Gold tier members was available. There began a bizarre two-day saga in which I was handed off between three separate people, all of whom attempted to come up with creative ways to say why they wouldn’t offer the upgrade. The first person told me it didn’t look an upgrade was possible because “the room available more expensive.” Which, you may realize, is exactly the purpose of a free upgrade perk. Finally, I was told I’d need to speak to someone coming in the evening. The next person also went back and forth, and said they couldn’t do it because I’d booked using points. I pointed out this was a two-week stay, and that this would seem to suggest that it was a bad idea to collect loyalty points, if it meant I’d have to relinquish another perk that was part of the Gold package. I was told I’d need to speak to someone else arriving the following day. That conversation also went back and forth. Upgrading me when I had used points would “mess up the certificate” they issued to corporate to show the points were used, I was assured, and therefore they wouldn’t accommodate me. About five minutes into this awkward conversation, the same individual then had a brainstorm, and decided to finally tap the computer a bit and say “it looks like maybe we don’t have availability for an upgraded room for one day during your stay.” Less than convincing, given that this was person number 3, and day number 2, and that availability had not been raised as an obstacle at any previous point. I wrote a letter to Marriott Bonvoy, and they swiftly washed their hands of the whole matter by saying upgrades were up to the individual hotels. Wish I’d had the opportunity to post this on the hotel website, but I missed the survey email and the link has expired. Conclusion - save up all the Marriott points you like, but don’t plan on getting any loyalty perks if you’re thinking of using them.

This is a good hotel. I chose this hotel for an overnight stay prior to heading to the desert for a day of hiking. I wanted a place with a kitchen so that I could make breakfast before the day's adventure. However, when I got to my room, although seemingly "clean", the kitchen was set up with a previously used sponge at the sink. Also there was not soap for washing dishes in the sink, or for using the dishwasher. Clearly, these are cost-cutting measures that are simply wrong. These decisions by management made the kitchen unusable because it was contaminated. That is the image I have of this property. Another problem is the very tight parking lot. Some guests parked on the street outside the hotel.