Marina Inn

Person in reception was unhelpful and rude (felt like he resented being in his job), elevator was broken (from previous reviews looks like it has been out of service for at least a month), no available parking at all (not even a white area for loading/unloading or check in), the whole place was dilapidated, could hear street noise throughout room. Only pluses: room was cheaper than other places in the area and area is generally safe (except inn is right next to a boarded up area with graffiti sos that felt a little unsafe).

I was responsible for a small delegation from France who were housed last-minute at this Marina District hotel and when I read some of the recent reviews, I got nervous. I didn't expect anything fancy. It is a two-star hotel and it is what it is. But I called the manager, Daniel, to discuss my concerns before the arrival of the three delegates and he was helpful and sympathetic and made sure their one-night stay went well. They had no complaints and enjoyed their stay. The rooms and beds were clean. It was quiet, and the hotel was well located, just off busy Lombard Street. Overall, I would think it would be much nicer for tourists and others to stay in this location rather than downtown SF. I appreciate Daniel's responsiveness. This is a budget hotel, so if you come with the appropriate expectations, the Marina Inn could be a great place to stay in SF!

Rude service upon check in, put in a room that was super loud, seated at supper next to loud group as well and then to top it off they started working on elevator at 7:45 am waking everyone up, would not recommend!

Room smells bad! No AC, therefore you have to open the windows to let the smell out! You cannot sleep because of the car noises! Bed is OLD! Sheets has stain! Elevator not working! No continental breakfast! Overall, IT IS TERRIBLE! STAY AWAY AT THIS OLD HOTEL!

Awful!! The room had no central heat or air, there was hair in the bed and shower, the pillows were YELLOW, and there was grime on th shower walls. Clearly hasn’t been cleaned. Slept on our clothes on top of the sheets. The man at the front desk was nice but whoever is running the hotel should be shut down. The pictures are NOT accurate.

Ignore old reviews. We are world Travellers. This is a good place. And it is economical. Good service, good breakfast. Good bed ans sheets. Nothing to complain. Yes it's on the top floor so if you can't walk up 50 steps then this hidden gem is not for you.

Although the place looked OK the street noise and the very loud guy in the office made for a very noisy night. The street noise was bad all night, but what made it worse was the guy from the front office talking very loudly untill late at night as he was walking around the courtyard, obviously with no respect for the guests. The room was just ok a shortage of outlets and no heating or cooling made for an uncomfortable night. Bathroom was very small but did the job so no complaints there. Thecroom had a weird smell , musty like there was damp somewhere, not pleasant. Coffee machine in the room and toiletries was a nice touch. Not a great place to stay, there are better choices locally for the same price point.

I booked this hotel two weeks before I travelled as I had a long stopover and asked immediately if I could hang around after check out as my flight was not until 10pm and I was travelling alone. This was the most important thing for me about the booking. I needed the security of somewhere safe to sit, to have my bag in storage. They read the message but didn't reply so I assumed all ok. On the morning of travel they told me I'd have to pay an extra night to stay around. I called to reason with them. Then they refused to cancel my booking as I was not within the 24 hour cancellation window. Of course I was: because they made that happen. I had to stay elsewhere to stay safe in the end. I emailed the GM to ask for a refund and rationale before I left these reviews. Nothing. This hotel clearly lures you in then uses manipulative ways to take your money. A hotel shouldn't deliberately and cynically endanger women travelling alone.