Sababa Resort

My recent stay at Sababa Resort in Lake Atitlan left much to be desired. While the resort had some potential, a series of issues, particularly in the realm of customer service and lost item handling, have left me with a lasting negative impression. Room Experience: I checked out of my room on September 13th, and the overall quality of my stay was, to put it lightly, average. Two notable drawbacks were the absence of air conditioning and the presence of exceptionally firm mattresses, which made for uncomfortable nights. However, it wasn't these issues that drove me to share this review. Lost Item Incident: Two days after my check-out, on September 15th, I realized I had inadvertently left a pair of clothing in my room. I promptly contacted the resort's front desk via WhatsApp around 12:47 PM, seeking professional assistance in retrieving my lost item. Unfortunately, the response I received was far from the level of service one would expect. Rather than offering assistance or reassurance, I was met with a disclaimer stating that the resort was not responsible for any lost items. This initial response felt accusatory and dismissive, leaving me feeling undervalued as a customer. In my determination to retrieve my lost item, I even offered to cover the shipping costs to the United States if their housekeeping staff found it. However, I received no response until I followed up at 7:12 PM on the same day. This delay in response and lack of empathy when dealing with a straightforward lost and found inquiry is a clear reflection of poor management and customer service. As a guest, I expected a certain level of care and professionalism, especially when addressing common issues like lost items. The resort's dismissive stance on lost and found items and their delayed response left me deeply disappointed and frustrated. Regrettably, my experience at Sababa Resort has been so unsatisfactory that I would not consider returning in the future. While the resort may have potential, it is imperative that management addresses these concerns promptly and improves their customer service and lost item handling procedures to provide a more positive experience for future guests. In summary, my stay at Sababa Resort was marred by poor customer service, a lack of responsiveness, and a dismissive attitude when handling lost items. I hope that this feedback serves as an opportunity for the resort to make necessary improvements and enhance the overall guest experience.

Quiet overlooking the lake. Away from the hustle and bustle but at walking distance. Conveniently next to private ferry dock, we caught the ferry back to Pana from here. Cost was 30Q per person. The resort is small, not as large as it looks in the photos. The staff is constantly cleaning the common facilities. The pool and the grounds are photogenic. Hotel accepts payment only in CASH. Disliked · It's on the expensive side compared to other hotels.

Amazing experience!! The stuff were amazing, and don’t miss the food. I’ve been to a few hotels in San Pedro and Sababa Resort was the best. Very good experience. Clean, the location is good (just a few minutes walk from the center so you can sleep quietly)

Heard good things about the restaurant, but they wanted to charge us Q300 ($40) just to sit down at a table before we ordered lunch. We would have spent probably $150. There are many more places to spend your money that actually are friendly to their customers.