Il Castello di San Ruffino

La qualité est le mot d'ordre. Plats typiques revisités. Le tout dans un environnement de rêve personnel attentionné et compétent. J'ai été dans ce rêve avec des amis et au printemps je retournerai visiter le château des fées où l'on mange comme Dieu ,......,........

Nous venons de passer 3 nuits et ne nous fions pas sérieusement aux photos. Nous avons d'abord séjourné dans l'appartement 8. La chambre sentait le moisi. La chasse d'eau des toilettes était difficile et la climatisation du salon ne fonctionnait pas. Nous avons déménagé le lendemain dans l'appartement 1. C'était ok . Les deux appartements manquaient de 2 tables de chevet et de 2 lampes de chevet. La douche/baignoire jacuzzi ne fonctionnait pas correctement mais à ce moment-là j'avais renoncé à me plaindre. Le Wi-Fi dans les deux appartements n'a pas fonctionné pendant tout notre voyage. Tout est en mauvais état et délabré mais l'endroit était propre. La piscine est plus petite que ce que vous imaginez et les transats se cassaient sans cesse et les jambes tombaient. Encore une fois, je ne me suis pas plaint car le personnel était gentil et que peuvent-ils faire… Ils essaient de facturer les serviettes de plage et de piscine. Alors prenez les vôtres ou demandez qu'ils soient inclus car l'endroit n'est pas bon marché. C'est dommage car le cadre est agréable et je suis sûr qu'il y a 8 ans, c'était charmant.

En soi une très belle installation, mais elle accuse son âge et semble négligée. Le jardin est très négligé et géré avec négligence. Les piscines étaient sales et la plupart des parasols inutilisables. Vraiment triste, car il y a tellement de potentiel dans la propriété et quelques étapes simples pourraient tout changer. Un peu "Love and Tender" et l'emplacement serait fantastique et le rapport qualité-prix serait bon. Au restaurant, cependant, la cuisine de commodité, les produits frais et plus d'attention aux détails devraient céder la place afin de rendre un hommage approprié au menu cher. Le personnel est très sympathique et attentionné. - Les chiens sont autorisés. - Familles bienvenues.

The staff was very helpful and kind. The castle is beutiful and the rooms are good. The frist night we arived late and ate at the hotel bistro. We were plesantly surprised by the good food and hospitality of the cheifs and waitress. We rented a car an took daytrips to surrounding attractions like Pisa, Cinque terre and Lier. Cinque terre is a quite long ride. The other days we chose to vist places closer to san ruffino. We enjoyed our stay! Thank you very much.

This is wild! I stayed at this place this summer and added a - in my opinion - fair review on the boking.com page after our stay. I gave them a rating of 7, explained why, and I felt I was being generous. The owner decided to be absolutely uncivilized in response, which tells you everything you need to know about them, very "classy and tasteful" as they would say. Idk what is so prestigious about a busted plywood wardrobe and dresser. Everything was already slightly bent. Or maybe a giant Minnie Mouse painting with a fake Louis Vuitton border. I said "all deluxe suites" look like this, instead of "this one", because when I went to see if there was a mistake when assigning us our room, because I couldn't believe there was anything "deluxe" about it, the MANAGER told me that he doesn't know what I'm talking about because all those rooms look like this. So which is it now? Haha, yeah we got the coffee machine after complaining (not the rest of the promised amenities mind you) but it was all dirty and disgusting. About the upgrade we got - I appreciate it, really I do. And my rating reflects that. It's also not like we got the upgrade straight away. My complaints were rudely dismissed and only when my husband went to argue, we got the upgrade. But I can't with clear conscience give a deluxe suite (which I booked) a higher rating. I don't want to mislead other travelers, given this place has an inflated rating already. And thank you for judging me while knowing nothing about me. I actually stayed in many pretty and unique boutique hotels with a soul and charm. But this place has none of that.

Since the recent reviews and photos span both extremes I wanted to add my experience. Overall this was a good location to explore Tuscany from, but not a "resort" and hardly can be called a "hotel" as you are given a room and mostly left to fend for yourself here. The office staff was helpful but not always available. When any concerns were brought to the manager he dismissed them and then turned off his phone (the only contact information - like in case of emergency in the middle of the night - is the manager's cell phone; and there are no phones in the rooms). There may be some updated rooms that look like the photos but they are not all updated. My room was clean and large but had very poor lighting, no safe, and limited wi-fi. The bathroom was very musty and the shower was moldy. Of note many rooms are up narrow/steep flights of stairs with no elevator. The pool was nice but surrounded by mosquitos and no pool towels were readily available.