Hotel Santiago Plaza Affiliated by Meliá

中規中矩的一家歐洲四星級酒店，相當於國內三星級吧。

一切都好。

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, "she's the boss". Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: "Be kind. You are in Customer Service. Where is your manager?" I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

It was a comfortable stay with standard hotel service. The spread for breakfast is good. There is parking available on site and the old town is a short drive away. The service is helpful and friendly. My children enjoyed their bunk beds and thoughtful welcome gift

I arrived on the night of November 5 after I was released from the hospital. An international flight made an emergency landing to take me off and hospitalize me. The front desk staff could not have been better. Accommodating, generous and sweet. The room was very comfortable, pillows perfect, and the toiletries I needed (luggage not make it) were all I needed. Pilar at front desk the best!!

We struggled initially to gain access to the underground car park as a coach party had just arrived and we needed to know how to get in. We had a reasonably warm welcome and found the room easily enough. It had the usual amenities and the bed was comfortable enough. The hotel is located about half an hour walk from the city centre itself. Very close by is a large El Corte Ingles department store and a Hipercor supermarket which was handy. There is also a fuel station close by too. We ate in the restaurant one evening however service didn't start until 8.30 pm which we found a little late for us. The food was alright but nothing special.

Nice modern hotel just outside of SdC and in reality too far to walk into the centre. Offered free car parking to guests which is very unusual in Spain town and city centres. Room was your normal modern hotel room comfortable. ACU not very effective and there was a problem with the room safe which meant we couldn't use it. We had breakfast incl. and that was also nice, simple but nice with a limited choice.