Renaissance Santiago Hotel

酒店對面不遠有個商業中心，走10分鐘可以到，過個人行天橋，選擇很多。萬豪的服務挺好，遺失了一份物品在房間，郵件電話溝通後轉交給了朋友。另外酒店早餐很贊，在地下負一樓，是比次南美出行最好的早餐了！酒店照片沒拍，上幾張市區景色吧！

酒店房間很乾凈，交通也很方便，和周圍幾家酒店比設施較新。行政酒廊及早餐食物都不錯。商務度假都不錯。下次還會選擇這家酒店入住。

早餐好有各種水果質量很高

位置好，環境衞生

房間環境不錯

We stayed here for 4 nights at the beginning of our Chile tour. Excellent modern hotel, excellent service by friendly staff. Room was modern and well equipped. Comfortable large bed, lots of hot water for showering. Plenty of interesting artwork around. A young vibe around the place catering for everyone. We did report our safe wasn't working on day 2 and this was reported to maintenance, however it still wasn't working by the time we left. Couldn't get any channels on the TV but this wasn't a problem as we could get news updates on our phones. Excellent WIFI in all areas of the hotel. Watch out for the plastic grass by the pool as the pool area gets scaldingly hot during the day including the "grass" and its very easy to burn your feet. Excellent breakfast with lots of choices catering for everyone including vegan, lactose and gluten intolerance etc . I was impressed by the choice of fruits, cerals, nuts and seeds available and also the honeycomb for fresh local honey and choice of breads. Hotel were happy to store some luggage for us for 2 weeks while we're away on tour.

I want to start off and thank the previous hotel guests that stayed here and wrote such detailed and honest reviews of this hotel. This hotel was truly such an amazing hotel because, of the staff that goes out of their way for their guests. After arriving from an overnight flight from the states we were exhausted. We got a taxi from the airport. After customs you’ll see a booth with “official taxi” on top. You tell them your destination and pay there and they give you a ticket to give your driver. Walk outside and you’ll see a representative with a black and yellow jacket that points you to a driver. It was approximately $30 dollars and 25 minutes to get to the hotel. The hotel is in a safe part of Santiago. We walked during the day and night and never felt unsafe. We checked in with the nicest, most helpful and professional staff member by the name of Felipe. Unfortunately our room was not ready as we were early but, he held our bags and we toured the hotel, had drinks and made a reservation to the spa. Felipe speaks perfect English and he’s also the hotels Navigator aka concierge. We set up day tours with him and asked a million questions about various things ie. restaurants, safety, banks etc. Our room was ready and the supervisor, Joaquin, checked us in. Our room was spacious, clean and very comfortable. We used the spa quite frequently. We booked massages and they were an amazing price and the service was great. The sauna and steam room are free to use just make sure to call the spa to reserve a time. We saw a gym but, we never used it! There was a hiccup with housekeeping one day. They forgot to come by and we needed wash clothes. We called downstairs to get more but, was told they have no access to the housekeeping closet so we went without. The bars made the best Pisco sour and mango sour I’ve ever had. Do yourself a favor and order one. The restaurant in the basement were good but, they have weird operating times so look out for that. The location is a quick 10 minute walk to the mall. We did not go shopping but, there are ATM’s there that were in a safe location in the mall. There’s a hop on hop off bus stop by the mall if you want to tour the city. Ask the hotel for a chip that gives you a discount on that. We used UBER a lot from the hotel and it was always quick and easy. I had to leave Chile early due to a shoulder injury and Felipe and the staff were so helpful on telling me the nearest hospital. I went back to the US instead. If you’re a passenger on a cruise you’ll more than likely meet other passengers as there were so many staying here. All in all this hotel was a 10/10!

My husband and I visited for 2 nights before heading to the Atacama Desert. As a Marriott Bonvoy member with status, we stay frequently at Marriott properties. This was one of our more disappointing stays. Pros: - The rooms were very clean. - The downstairs restaurant, Catae was very good, although a little overpriced. We ate here a few times and all the food we got was great. The service in the restaurant was also great. - Outdoor seating areas were really nice. - Hotel felt safe and was within walking distance to the mall, where you could access shops and ATMs. - Transfer driver to the airport was on time and professional Cons: Unfortunately there were many… -I arranged a transfer to pick us up from the airport and although the driver communicated with us, he was nearly 45 minutes late and we were standing around in the arrivals hall for an hour. The transfer costs around $53, so to be late for that price point is not okay. Additionally, the driver kept asking us if we needed transportation for other tours. He even messaged me after checking in and hearing that our room wasn’t ready if we needed a driver to take us anywhere. I get that people need to make a living but it was extremely pushy. - We arrived to the hotel early so I wasn’t expecting an early check-in. The hotel said they’d contact us when our room was ready (have had many Marriott properties do this); however, the front desk never contacted us although our room was ready early. - I paid extra for club lounge access; however the club lounge was closed on our arrival day (Sunday) and there had been no mention that we wouldn’t have access on our first day since this was a selling feature of this hotel for me. Our room was also changed from a club lounge king room to a standard king room on the Marriott app on the day of check in. I was assured they were the same room; however, we consistently had problems with our key card while trying to access the club lounge for the rest of our stay. - The first morning of our visit, housekeeping knocked on our room at 9am asking if we wanted our room cleaned, which was a bit odd. Later on, housekeeping had visited our room but only left chocolates, folded the bath mat, and threw away the toilet paper (and didn’t leave any new toilet paper tolls). Housekeeping later came back to properly clean the room, but it was a very odd experience. - They charge money to refill coffee pods in the room. I don’t think I’ve ever stayed at a property, both Marriott and non-Marriott that charges for more coffee pods. - Lastly, I still haven’t been awarded my Marriott nights and points although it’s been almost 2 weeks. I understand some hotels take longer than others, but I’ve never waited more than 3 days. Even the lower tier Marriott brands awarded nights/points quickly. All in all, it wasn’t a terrible stay, but there’s better options for a stay in Santiago.