The Helmet Hotel

It was like we were given an OOO room. The room is so dusty. One bed doesn’t have a duvet just bed sheet and sheets were not tucked in in both beds. The fridge is no nasty. The bathroom is a mess. Exhaust fan and the towel rack are about to fall on our heads. Sink is filled with molds. The toilet seat is broken and fell on the floor. The toilet seems like it was not brushed for a long time. The curtains are also broken. 2 days the elevator stopped working and we were staying in 4th floor. During check out we needed to use the stairs to bring down our luggages and no one from the hotel even bother to assist us. You can also hear all the noises outside .

DO NOT STAY HERE.... if I could give 0 stars I would. Arrived and the hotel is based in a very unsafe area of Brussels.. arrived and our hotel room was disgusting, dust all over the fan, disgusting black slime all over the shower, clumps of black hair in the toilet bowl. Further inspection found bugs in the bed, dust and left over rappers under the bed, dirty and stained mattress. The towels had what looked like poo stains all over them and some dodgy brown stains all over the sheets. Would not recommend anyone to stay in this hotel. Bright Kebab shop light right outside of our window that was shining through even with the curtains closed. Ended up leaving at 2am in the morning 1 hour after arrival and having to pay out for another hotel after being told we cannot have a refund. Other members of our party ended up sleeping in their cars due to not being able to afford new hotels. Other party members found mites, bugs and dead roches in their rooms. Hotel receptionist was lovely and explained that they are the cheapest hotel in Brussels and it is a hotel used to house the homeless and *********** use it for work. SAVE YOUR MONEY AND DO NOT STAY HERE.

One of my worst hotel experiences… dangerous neighborhood, noisy street that won’t let you rest; 3 nights and never got the room cleaned up; card keys that don’t work at the end of every day; old bed sheets; broken closet doors

Arrived at 6.30pm and my room wasn't clean. The staff didn't even apologise and just acted like it was my problem. Eventually i was given a room with two single beds instead. The TV and air conditioning didn't work and it was on a main road so i had to keep the windows open to be cool. This. meant I barely slept. The icing on the cake was them banging on my door at 5am to ask me if i left a tap on (I had not). Awful, unfriendly people delivering a terrible service. I paid 70 euros. Unacceptable!

Reservé en el hotel comunicando de antemano que tenía movilidad reducida y viajaba con silla de ruedas. Mi sorpresa fue que aun viéndome en silla de ruedas me mandan a la única habitación que el acceso era con escaleras. Finalmente me la cambiaron. En la habitación no nos pusieron toallas. El baño estaba sucio así como la habitación. Lo único aceptable eran las camas. El desayuno es en un bar al lado por el que cobran 20 euros por persona y desde luego no merece para nada la pena. El hotel fue una gran decepción.