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Avis vérifiés
Emplacement9.4
Commodités9.4
Service9.6
Propreté9.4
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JMJMJMJM
Chambre lit queen de luxe
Séjour au avr. 2025
En couple
40 évaluation
2.0/10
Publiée le 2 juin 2025
Deceptive Practices & Unacceptable Experience
We booked and paid for this specific hotel but were secretly sent to a completely different property without our knowledge or consent. Only upon arrival did we realize we weren't at the hotel we selected - no advance notice, no explanation, just blatant deception.
Key issues:
✖ Bait-and-switch scam: The replacement hotel was in a worse location (further from restaurants/attractions)
✖ Price gouging: We paid 30% more than the actual accomodation's rate, with no refund
✖ Unbearable noise: 3 active construction sites surrounding the property
✖ Zero accountability: Management ignored complaints and refused compensation
Most offensive part? They clearly targeted us as foreign tourists who wouldn't notice the switch immediately.
DO NOT TRUST THIS BUSINESS. They falsify bookings, overcharge, and provide substandard accommodations.
Below is a photo of the state of property we were sent to. Located at the end of a dark alley, surrounded by construction sites.
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Réponse de l'établissement: 親愛的客人您好,我們沒有欺騙任何一位客人,您開始預訂的房間就是山裡院的房型,我們淡季房價從兩百多-五百多,都是明碼標價,一房一價。如果房間數量允許的情況下,個別訂單我們會免費升級一下,您後面預訂的幸運房就是一般的房型,價格實惠,我們為了方便您,沒有給您調換房間,還是續住了原來房間,為此還指責我們欺騙,我們也十分難受。您身為一個地地道道的中國人,卻是以外國人自居,説我們就是專門騙外國人,我們從來沒有欺騙過任何客人。如果您開始對我們的房間不滿,我們都是可以免費取消的,但是為何不提取消,還續住一晚,如果真是各種方面都不滿意,為何還要續住一晚呀。現在獨克宗古城政府開放建房手續,大面積建房裝修,這個不是我們能控制的,屬於政府、居民生產生活行為,因為此情況歸責我們,我們也很無辜。仁者見仁智者見智
Laila156
Private|Courtyard Projection Quadruple Room (Air Conditioning + Oxygen Supply + Independent Small Courtyard + HD Projection + Humidifier)
Séjour au mars 2025
Voyage entre amis
3 évaluation
10.0/10
Exceptionnel
Publiée le 10 mai 2025
The room is super nice.
We slept comfortably in big beds of four.
At night, we will hang around the table and turn on the projector.
There are space for us to lay our big luggages.
The room is clean, although not minty new still good because of the price for two nights are worth it.
The breakfast served are simple but filling.
We really liked the coffee.
The staffs are super nice and helpful. We just use wechat to communicate.
If we ever come to Shangri-la, definitely will stay here again
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Réponse de l'établissement: 親愛的貴賓,非常感謝您對我們民宿的認可和肯定,您的滿意是我們所有員工最大的動力,我們會持續做好品質和服務的提升。理昂是香格里拉一處温暖的港灣,理昂所有員工期待你的再次光臨
Ong Han Boon
Starry Childlike Family Room (Air Conditioning + Oxygen Supply + Little Living Room With Starry Ceiling + Humidifier)
Séjour au oct. 2024
En famille
4 évaluation
9.5/10
Extraordinaire
Publiée le 17 déc. 2024
The location is just inside the Shangerila ancient city, within walking distance to Guishan Park, and Yueguang Plaza and travel to other places is convenient by taxi. Easy access to lots of restaurants and stores outside. The front desk and customer service are top-notch and helpful! Rooms are clean, very spacious and nice beds.
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Réponse de l'établissement: 親愛的貴賓,非常感謝您對我們民宿的認可和肯定,您的滿意是我們所有員工最大的動力,我們會持續做好品質和服務的提升。理昂是香格里拉一處温暖的港灣,理昂所有員工期待你的再次光臨
Utilisateur anonyme
Loft·Starry Quadruple Suite (Air Conditioning + Oxygen Supply + High Starry Ceiling + Humidifier)
Séjour au oct. 2024
En famille
3 évaluation
10.0/10
Exceptionnel
Publiée le 1 déc. 2024
When we first arrived at the homestay, one of the brother hurriedly came out to carry our luggage in. The check-in process was smooth and done swiftly. Thereafter they even helped us to carry our luggages up to our rooms as we stayed at level 2. The room was spacious and clean, with heater and oxygen tank for us just in case we may need it due to the high altitude. The dog there was so cute and size a huge size! Breakfast was decent as it’s their traditional Mixian and they also served drinks like Coffee and Soya Bean too. Overall a good stay and we enjoyed ourselves very much.
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Réponse de l'établissement: 親愛的貴賓,非常感謝您對我們民宿的認可和肯定,您的滿意是我們所有員工最大的動力,我們會持續做好品質和服務的提升。理昂是香格里拉一處温暖的港灣,理昂所有員工期待你的再次光臨
wishbonedining
Loft·Starry Quadruple Suite (Air Conditioning + Oxygen Supply + High Starry Ceiling + Humidifier)
Séjour au nov. 2023
Voyage entre amis
3 évaluation
10.0/10
Exceptionnel
Publiée le 31 déc. 2023
spacious loft with four beds. friendly staff who were responsive to our needs and helped move our luggages to-fro the loft and car park.
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Invité
Leisurely|Starry Tub Double Bed Room (Air Conditioning + Oxygen Supply + Starry Ceiling Small Living Room + Humidifier)
Séjour au janv. 2024
Seul
2 évaluation
7.0/10
Publiée le 19 fév. 2024
Pros: Its location is just a stone throw away from Dukezong Old Town
Cons: Its facilities looked tired and service is not always consistent.
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Réponse de l'établissement: 親愛的貴賓,非常感謝您對我們民宿的認可和肯定,您的滿意是我們所有員工最大的動力,我們會持續做好品質和服務的提升。理昂是香格里拉一處温暖的港灣,理昂所有員工期待你的再次光臨
Nur Ain Hanapiah
Private|Courtyard Projection Triple Room (Air Conditioning + Oxygen Supply + Starry Ceiling Small Living Room + Humidifier)
Séjour au août 2024
Voyage entre amis
5 évaluation
10.0/10
Exceptionnel
Publiée le 25 nov. 2024
The owner very kind.. beautiful hotel..
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Réponse de l'établissement: 親愛的貴賓,非常感謝您對我們民宿的認可和肯定,您的滿意是我們所有員工最大的動力,我們會持續做好品質和服務的提升。理昂是香格里拉一處温暖的港灣,理昂所有員工期待你的再次光臨
Invité
Loft (Double Bed) (Terrace, Air Conditioner, Balcony)
Séjour au déc. 2023
Autres
9 évaluation
9.5/10
Extraordinaire
Publiée le 4 janv. 2024
Lovely place with great staff and service. Location is near to the ancient town and is very accessible. Booked a trip with them to Napahai and the driver took us to a few other scenic spots as well. Hotel also pick us up despite a last minute booking. 👍🏼
Although I know many people smoke, perhaps the hotel should not allow smoking in the reception lounge. One of the new staff smoke in the lounge toilet and it was really bad smelling.
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Yman
Loft·Starry Family Room (Air Conditioned + Oxygen Supply + Humidifier)
Séjour au fév. 2023
En famille
17 évaluation
9.5/10
Extraordinaire
Publiée le 11 mars 2023
We had a lovely time at Yumu Zhiye! The inn was close to the ancient town of ShangriLa and accessible by car. The staff were very friendly and helpful, communication by WeChat was convenient. Breakfast was a mini buffet with mainly Chinese food. The inn provided a fruit platter and some drinks everyday which was a very nice gesture. As there are no elevators in the building the staff helped us with the luggages. The room we booked had floor heating which is nice during winter and well laid out: enough space for a family of four.
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Invité
Starry Childlike Family Room (Air Conditioning + Oxygen Supply + Little Living Room With Starry Ceiling + Humidifier)