Avis : Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience. I’m truly sorry to hear about your situation and understand how difficult it must have been. We completely appreciate that unexpected personal emergencies can arise, and I regret that we were unable to offer the flexibility you were hoping for on this occasion.As a brand, we always aim to balance policy adherence with compassionate guest service, and I’m sorry that in your case, you felt this wasn’t achieved. Your feedback will be shared with the wider team, as we are continuously reviewing how we can better support our guests, especially those who stay with us regularly.I do hope you might consider giving us another chance in the future. In the meantime, I sincerely wish you all the best.Kind regards,Tasnuva AkbarAssistant General ManagerIbis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We appreciate your comments regarding our location. While we are situated close to the Arena, we understand that access to the city centre and public transport may require some walking.We always strive to provide clear information about our location, and we appreciate your input as it helps us improve the experience for future guests.We hope to welcome you again in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We’re glad to hear that you appreciated the air conditioning in the room. However, I’m sorry for the discomfort caused by the heating settings and lack of ventilation. We understand how important it is for guests to have control over their room temperature, and we will review this to ensure a more comfortable stay for everyone.Your comments are valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back for an improved experience in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your kind words. We're delighted to hear that you had a positive experience with our service and that our front desk team was friendly and helpful. It's great to know that your last-minute booking was handled smoothly.We appreciate your feedback and look forward to welcoming you again in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your kind words about your stay at Ibis Budget Sheffield Arena. We're delighted to hear that you had a positive experience.Your feedback is truly appreciated, and I will share your comments with our team. Knowing that their efforts are valued will encourage them as we continue striving to provide excellent service.We look forward to welcoming you back and hope your next visit will be just as enjoyable. Thank you again for taking the time to share your experience.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We're pleased to hear that you found our location convenient and enjoyed the breakfast selection.We understand that parking can be a challenge due to our location, and we appreciate your suggestion regarding discounted nearby parking. We will take this into consideration as we continue to improve our guest experience.We appreciate your support and hope to welcome you back in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback. We're pleased to hear that you found the hotel very clean and that the location suited your needs.We appreciate your support and hope to welcome you back again in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Sheffield Arena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate you sharing your concerns and hope you will give us a chance to serve you better in the future.Kind regards,Ibis Budget Sheffield Arena

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We’re glad to hear that the room met your basic needs for a place to sleep. We understand that space is an important consideration for our guests, and we appreciate your input.We hope to welcome you back in the future.Kind regards,Ibis Budget Sheffield Arena