Hotel Indigo Shenzhen Overseas Chinese Town

Hotel check in process was quick and accurate. Lack of hotel introductions. Need to ask about the hotel info instead of being intro. But it alright. Housekeeping was very well prepared and many amenities were able to accommodate. Which was great. Even at 2am. I asked for mosquito repeller they were quick delivers. Most problem was in F&B department. So at 12 pm. I went to the bakery shop to ask for the cakes order. Ask can they send to room. They rejected. So I said ok. I will come pick up at night. I may purchase now or need pre- order ? They informed me. Preorder is not necessary and I may return at night to purchase. They close at 9pm. So I return to the bakery shop. Unfortunately cake was needed to preorder before 2pm on the day. So I wasn’t able to enjoy it. Only macaroons were available … was very disappointed since the options were not much left. The hostess also dropped and broken the macaroons I picked. Sure not on purpose. But cost me were able to enjoy the flavour I wished for. If I could have preordered this wouldn’t had happened. So after enquiring about the cakes. I headed for lunch there. Good quality had surprised me. Very nice deal in fact. $329 HKD (RMB ¥298) for two person , unfortunately the service was not on point, waiter weren’t able to serve food correctly. Also tends to not attend to tables. Dishes were not changed in every course. They fire course all at once. Didn’t clear the plates away even it was finished. We had to repeatedly asked they or clear themselves out at night as well. Dinner also had the same situation . Overall. I just think the F&B department need more training. The hotel itself is really great. Good location. Room is clean. Housekeeping courtesy’s is even better the restaurants. Ambient was really on point. Let hope not the F&B department to cause this nice hotel to close since it just opened.

the hotel is absolutely amazing, facilities are great, staffs are extremely helpful and great hospitality!!!!

Service was very good. But breakfast was not good. Noodles were not well made, not enough fruits and the bread was not fresh.

The stay is really nice. Lucky me, there was a firework displays at night. I could just stand on the balcony enjoying the show. The bathroom is large and they even provide the bathbomb and salt.

Beautiful room with a balcony and great view of city and bay. Very clean. Lovely freestanding bathtub. Amenities good, but wish they had a nespresso or similar machine. or at least milk for in room coffee. Bed also a bit hard for my liking. Was disappointed that no food available for room service after 11pm. However, they readily brought us ice bucket & champagne flutes. Front desk very helpful and hotel very nicely decorated for holidays. Overalll a super comfortable experience. Was there for a on-site event. Very convenient and great location in Shenzhen.

The service is excellent. The staff is very friendly and responsive. The swimming pool is huge and beautiful!

Location is excellent. Near to MTR station. Easy access. Hotel deco as it's name and very good. Room is spacious and well equipped. Staff are friendly and efficient.

Hotel service pretty good, facilities are very good especially the pool. Hotel deco is also very nice.

quite satisfied with the overall service